Meeting of the Academic Support Services Subcommittee s1

MINUTES MEETING OF THE ACADEMIC SUPPORT SERVICES SUBCOMMITTEE THE UNIVERSITY OF NORTH CAROLINA AT PEMBROKE

TUESDAY, April 9, 2013 @ 3:30 P.M. Library Conference Room – Room 212

Vice Chancellor for Academic Affairs Director of the Center for Academic Associate Vice Chancellor for Excellence Information Resources, Dr. Larry Arnold Dean of Library Services Dr. Irina Falls Director of Disability Support Services Director of the Writing Center

1. Call to Order

2. Approval of the Minutes of the February 12th Meeting

3. Approval of the Agenda

4. Reports a) Mary Livermore Library Mary Livermore Library April 2013 Report Academic Support Committee

The Mary Livermore Library continued to see high use of our study areas, as well as continuing requests from faculty for library instruction even as the academic year is winding down. We are extremely excited to have our request for the library’s first official credit bearing course approved. It was well received by faculty and we will begin offering “LIB 1000: Introduction to Academic Research” in the fall semester. Two sections will be held face-to-face and one section will be offered online. We had staff participation in all of the University’s 125th celebration activities. Our 12th annual Friends of the Library benefit, “Celebrate the Spirit of UNCP @ the Library,” was held on March 22, 2013. The theme for the evening was chosen to continue the celebration of the University’s 125th anniversary. Library staff members worked extremely hard to secure items for our silent auction, sell tickets, prepare decorations, and showcase our library. Featured speakers for the event were Isaac “Tim” Brayboy and Betty Oxendine Mangum. They brought the history of the University alive. They spoke of growing up on campus and how athletics contributed to the spirit, not only of the University, but the surrounding communities. Over $8,300 was raised for scholarships and other Friends of the Library initiatives.

Library Reference Stats: Directional 52 Technical 28 Instructional 10 Reference 173 Accounts 8 Distance Education 1 Federal State Documents 1

Library Instruction: Sessions: 15 Students: 205

b) University Writing Center University Writing Center Report Submitted by Dr. Teagan Decker, Director of the University Writing Center April 2013

1) New hiring for Fall 2013: Five new writing center tutors have been hired to begin work in Fall 2013. They will replace staff members who are graduating. Their majors are:  Biology (Biomedical)  Biology (Environmental)  Criminal Justice  English Education  Social Work

2) Additional tutoring hours for April: Based on a review of writing center usage statistics, Dr. Schaub and I predicted that additional tutoring hours during the last three weeks of classes during Spring 13 would allow more students to access writing center services. The office of SASR has funded 20 additional hours each week for the last three weeks of classes. I will assess usage data at the end of the term and determine if we should seek a permanent funding increase in order to continue this practice.

3) March staff meeting: Writing Center staff met with Mark Hunt for an orientation to the Resource Learning Lab software. March staff meeting: Volunteer tutor Dr. Mike Berntsen gave a presentation on writing personal statements/application essays. February staff meeting: Tutor Katelyn Lee gave a presentation on writing legal case briefings.

4) Usage Information (January14-April 11):

 703 total writing tutorials (as compared to 567 in Spring 2012)  281 unique clients (as compared to 242 in Spring 2012)  43 online writing tutorials  45% of unique clients visited one time  55% of unique clients visited more than one time  30% freshman student tutorials  13% sophomore student tutorials  24% junior student tutorials  19% senior student tutorials  12% graduate student tutorials  2% faculty or staff tutorials

5) Usage Information Fall 2012

 993 total appointments  768 unique clients

4) Student Satisfaction Surveys:

Surveys are sent via email after tutorial sessions. 42 surveys have been submitted.

Student Survey Results January 14-April 11

I would rate this session: Excellent (71%) Very Good (19%) Good (10%) Fair (0%) Poor (0%)

I will return to the center for future assignments: Strongly Agree (86%) Moderately Agree (14%) Moderately Disagree (0%) Strongly Disagree (0%)

I will recommend the center to a friend: Strongly Agree (79% Moderately Agree (21%) Moderately Disagree (0%) Strongly Disagree (0%)

Staff member(s) were knowledgeable: Strongly Agree (86%) Moderately Agree (14%) Moderately Disagree (0%) Strongly Disagree (0%)

The Writing Center's staff member(s) were professional: Strongly Agree (83%) Moderately Agree (17%) Moderately Disagree (0%) Strongly Disagree (0%)

The Writing Center's atmosphere is welcoming: Strongly Agree (74%) Moderately Agree (26%) Moderately Disagree (0%) Strongly Disagree (0%)

Student Survey Comments January 14-April 11:

 It was excellent service. I would highly recommend the writing center.

 Add more about the best practices in ISS. Reiterate successful models.

 The writing center has been helpful in helping me revise my papers. I consider their advice useful and to my advantage.   [The tutor] was cool and helped me out a lot. I learned a lot from him and he was a blessing to have.

 [The tutor] did an excellent job on revising my paper.

 This was my first presentation on PowerPoint. I did not know anything about PowerPoint. Your staff helped me in one day to understand how to use PowerPoint. Thank you.

 Excellent recommendations to perfect my paper. Highly recommended.

 Was thankful to get advice and leadership from a peer,that knew exactly how I felt and what to help with.

 Thank you for the service

 Gained great knowledge from the center; very welcoming part of the campus

 The Writing Center was extremely helpful in providing me with needed feedback on my research paper.

 [The tutor] also helped me improve my computer skills. She taught me some things on the computer that I did not know and wanted to use toward my research papers. Thank You

 I gained a lot by the use of the writing center.

 I will visit the writing center more this semester than I have in the past.

5) Current staff

Katelyn Lee (political science major) Victoria Newkirk (middle grades/history education major) Chase Whisenhunt (B.A. in business and M.A. in public administration) Jacob Steiner (English major) Brittany Glenn (B.A. in English) Heather Wade (English major) Cheron McMullen (Criminal Justice major) Mike Berntsen (Lecturer in English/Ph.D. in English) (volunteer)

c) Division of Information Technology Division of Information Technology Academic Support Services Subcommittee Report for March 2013

Division Level: The Project Coordinator Team has completed the initial draft of the Enterprise Project management charter, as well as a template for future project charters. Work continues to refine our processes and apply them to both current and future projects. Departmental Summaries: Client Services  Client Services was heavily involved in the implementation of Safe Connect through testing, documentation and webpage production

 Supported the NC Academy of Sciences Conference

 Prepared for Board of Governors visit

 Java update successfully pushed to campus computers

 Mike Pruitt and Daryl Burgwyn attended VMWare Training

 Charles Kearney, Tabitha Locklear and Mike Pruitt attended Basic Process Skills for Project Teams

 Tabitha Locklear attended the Technology Summit

Course Management Support  Installed WayPoint building block update to production  Installed SafeAssign building block update to production  Installed Blackboard Collaborate building block update to production  Installed Blackboard Mobile building block update to production  Blackboard Advisory Group meeting was held March 7th  Completed system maintenance – removing Fall 2011 courses from the server  Met with Sara Brackin and International Programs staff to begin setup for Docustore  SSL Certificate on BBTEST has been applied and the Connect Message Gateway Implementation is in progress

Networking  Designed and installed a non-public access, authentication required, wireless guest network to support the NC Academy of Sciences Annual Meeting and the Board of Governors Meeting

 Installed a customer interaction phone system with call recording capability in the Bursar’s office. The system will distribute call flow evenly among those accepting calls based upon routing the next call in the queue to the next available call taker

Applications  Continued work on the new degree audit process

 Work has begun on a new process for building class schedules

 Work has begun on a swim school registration site

Enterprise Systems  Work has begun on the revised financial aid authorization

 Work has begun on the roster verification application

 Internet Native Banner (INB) has been migrated to new application servers

Work Orders Completed Summary Client Services 785 Course Management 79

d) Disability Support Services

Disability Support Services Student Academic Success and Retention Area Division of Academic Affairs April 9, 2013

DSS Activities:  Developing captioning protocol for public events.

 Attended and participated in 125th Anniversary meetings and events.

 Providing clinical supervision through a Filed Experience for an MSW candidate.

 Attended and conducting HR training.

 Attended NCAHEAD Spring Conference.  Worked with 125th, Last Lecture, nursing and broadcasting department on interpreting/captioning events.

 Worked with DoIT to network AT.

 Worked with Robeson County Committee on the Aging and Disability.

 Served on Founders Day Committee; provided interpreter services.

 Responded to three allegations with Office for Civil Rights in cooperation with General Counsel.

 Working with Student Affairs and vendor on complaint of inaccessibility of the EMS system.

 Serving on Commencement Committee.

Statistics:  47 new students applied for services in March.

 DSS served 448 students in March.

 Proctored 181 exams in March.

 Hired Notetakers for 16 students

Project: New Syllabus Access Statement and FAQS The new access statements and FAQs links are attached to this electronic report. This project will be rolled out to Faculty via email in April, May, July and August.

e) Center for Academic Excellence CAE Monthly Report for March 2013

Mark Hunt—HAWK Alert Coordinator/Resource Learning Lab Coordinator

HAWK Alerts: We currently have 839 referrals for 637 students, which suggest an increased usage of our referral system by Faculty/Staff on the same students who may be struggling in more than one class. Erroneous referrals have ceased. We are currently exploring the prospect of using text messaging to contact students regarding HAWK Alert referrals by requesting cell phone numbers from DoIT.

Resource Learning Lab: New computers for the lab have been imaged and are currently operational. The Writing Center staff was recently trained on the distinctiveness of the labs software.

TutorTrac: A “Completed” button for SAGE has been requested. Digital Signage: We currently have video looping on the monitors and plans are to add more items and schedules to the TV’s soon. SASR Directors have been asked to submit information highlighting their respective programs.

AdvisorTrac: Training has been completed for AdvisorTrac and individual departments are working to implement their data and users. Purchases for individual centers are underway.

Break room/Conference Room: Pending funding approval.

Audio/Visual Room: Pending final approval.

Bathroom Upgrades/Doors for DF Lowry 119A &B, 120A: Frank Myers is the new point of contact for the project.

Mark Hunt—Interim Supplemental Instruction Program Coordinator

Supplemental Instruction: Student assistants are verifying SI Leader presence in class and a marked reduction in claimed work hours by SI Leaders has been realized.

Participation is as follows:

Supplemental Instruction (CAE): 845 Visits/892.08 Hours/288 Students Supplemental Instruction (RISE): 164 Visits/184.50 Hours/54 Students Supplemental Instruction (NAPE): 1003 Visits/1096.00 Hours/275 Students Total: 2012 Visits/2172.58 Hours/617 Students

SI: 46 Sections – 1463 Students RISE: 7 Sections – 205 Students NAPE: 32 Sections – 1074 Students Total: 85 Sections -- 2742 Students

Courtney Walters—Tutoring Program Coordinator

The CAE currently has 42 tutors who can tutor 139 courses from 19 academic departments. Below is a list of the courses that CAE tutors can cover. American Indian Studies AIS 1100, 1110 Art ART 1500, 2500, 3800 Biology BIO 1000, 1010, 1020, 1030, 1060, 2110, 2120, 3040, 3150, 3180, 3710, 3750, 4610 Business ACC 2270, 2280 BLAW 2150 DSC 2090, 3130, 3140 ECN 1000, 2020, 2030, 3010, 3040 FIN 3040, 3100, 4100 ITM 3010 MGT 3060 Chemistry and Physics CHM 1300, 1310, 1400, 1410, 2260, 2270, 2500, 2510, 3110 PHS 1100, 1560 PHY 1500, 1510, 2010, 3560 Education EPC 2020, 2040, 3030 English and Theatre ENG 2020, 2050, 2060, 2080, 2090, 2200, 2230, 2470, 2480, 3040 Foreign Languages FRH 1310, 1320 SPN 1310, 1320, 2310, 2320, 3120, 3150, 3210, 3620, 3700 Geology and Geography GGY 1010, 1020 Tutoring Courses Spring 2013 Health, Physical Education, and Recreation ATH 1040 HLTH 1060, 3770 PED 2060, 2070, 3480, 3490, 4030, 4120, 4750 History HST 1010, 1020, 1100, 1110, 1140, 1150, 3170 Mass Communication MCM 2100, 4360 PRE 2200, 3500 Mathematics and Computer Science CSC 1750, 1760, 1850, 1900, 2250, 2260, 2850, 4350 MAT 1050, 1070, 1080, 1090, 2100, 2150, 2210, 2220, 3150, 3310, 3320 Music MUS 1020 Philosophy and Religion PHI 1000, 1010 REL 1060, 1300 Political Science PLS 1000, 1010 Psychology PSY 1010, 2050, 2080, 2100, 2150, 2160, 3040, 3120, 3600 Social Work SWK 3600 Sociology and Criminal Justice CRJ 2000, 2400, 3600 SOC 1020, 2400, 3600 The CAE lost a MAT 1050 tutor and a REL tutor last month. Recently, the CAE just hired a tutor for MAT 2100, but the students have not been scheduled due to the contract was just completed today. The name a student who can tutor GLY 1150 has been submitted and an interview has been scheduled. Communication is ongoing about a CRJ/SOC/SWK 3600 tutor for online students. A student who is currently enrolled in one of these courses has be recommended, however the students who have requested tutoring for these courses want to attend sessions in person. We have unfulfilled tutoring requests for the following courses: ART 4620 CRJ/SOC/SWK 3600 CRJ/SOC 3610 CRJ 3700 CSC 2050 CSC 2150 ECE 2050 ECN 1000 ENG 3570 ENV 1100 ITC 2700 GGY 3290 GLY 1150 GLY 1250 GLY 2460 GLY 2620 MAT 2100 MAT 2150 MCM 2400 MUS 1040 PED 3490 PLS 3520 REL 1050 SOC 3030 SOC 3060 SOC 3670 SWK 2000 SWK 3480

Program Statistics  459 unique students were scheduled for tutoring between January 14 & March 29.  Of those, 78 either never attended or canceled before actually attending sessions.  381 unique students have attended tutoring sessions.  The majority of the students who attended tutoring were nursing majors (21.8%), biology majors (21.3%), and chemistry majors (10.9%).  Breakdown by class - Freshmen 159; Sophomores 103; Juniors 67; Seniors 40; Not classified 12.  Attendance data: Of the 2605 appointments scheduled between January & March - 1612 hours attended, 674 hours missed/no show, 176 excused absences, 125 rescheduled by tutors, 13 blank/missing records, and 5 cancelled/deleted.

Jennifer Bruner—Academic Resource Mentoring Program Coordinator PROBATIONARY STUDENTS TOTAL = 427

 215 Mentoring and contracted  62 Mentoring and not contracted  8 Not mentoring and contracted  118 Not mentoring and not contracted  18 Dropped for non-attendance  6 Opted out on own

GOOD STANDING STUDENTS TOTAL = 9

 7 Mentoring and contracted.  2 Mentoring and not contracted.  0 Not mentoring and contracted.

OTHER BREAKDOWNS

 310 Total student who have received services from the ARMs Program (includes those who have been dropped or opted out).

 36 Students attending on Financial Aid Appeal.

 63 Students attending on Academic Appeal.

 41 Students attending as Readmitted students.

 35 Students participating Online

 242 Students participating on Main Campus.

5. Old Business a) SI – room schedule, leader schedule, student schedule

6. New Business

7. Announcements

8. Adjournment