ATTENTION: Editors and Chiefs of Staff

EMATTENTION: Editors and Chiefs of Staff MEDIA STATEMENT Embargo until Thursday, March 13, 5.00pm

Enhancing Customer Experience Underlines 2014 IT Project Awards

SINGAPORE, 13 March, 2014: Broader utilisation of cloud and mobility, and innovative applications in the area of healthcare and security are some of the highlights among this year’s prestigious CIO Asia CIO Awards winners.

The five winners — selected by a panel of independent judges from a ‘Roll of Honour’ short list, the 2014 CIO 100 2014 — are The Hong Kong and China Gas Company Limited, Immigration & Checkpoints Authority of Singapore, Integrated Health Information Systems and Singapore General Hospital, MTR Corporation Limited, and Standard Chartered Bank Malaysia Berhad.

The annual CIO 100 index, coordinated by leading regional enterprise IT magazine CIO Asia, published by Executive Networks Media, recognises regional enterprises and organisations that have excelled through creative and innovative IT projects in the past 12 months.

The CIO 2014 Award winning projects are:

 The Hong Kong and China Gas Company Limited: ‘Integrated Cloud Solution’.

Following the successful piloting of an integrated cloud solution for several of the company’s China joint ventures in the Sichuan region, this IT initiative is being extended to cover more regions and developed as a business opportunity, via “the formation of a new company”.

 Immigration & Checkpoints Authority of Singapore: ‘iCollect’.

iCollect is the world’s first self-service facility that automates the collection of important government secured documents, through the innovative use of biometrics for identity verification and RFID technology combined with intelligent robotic arm mechanism for document retrieval. It benefits the entire Singapore population - Singapore citizens, permanent and foreign residents.

 Integrated Health Information Systems and Singapore General Hospital: ‘Automated Pharmacy Dispensing System’.

SGH’s Automated Pharmacy Dispensing System incorporates RFID, robotics and LED technology to offer a novel approach to handle high prescription loads safely, in a systematic manner. The streamlined work processes ensure consistent output, reduce reliance on trained manpower, improve accuracy in prescription filling and significantly reduce risks of medication errors.

 MTR Corporation Limited: ‘MTR Mobile App’.

Mobile App, using latest emergent technology on mobile computing and cloud computing, for better engagement of customer for improving customer experiences and satisfaction. The app provides an all-in-one platform to access different MTR Apps, allowing the highest flexibility for users to customize their own user interface.  Standard Chartered Bank Malaysia Berhad: ‘Capture at Source (C@S)’.

Capture at Source (C@S) started with a mission statement from the CIO to design and develop a digital mobile solution which allows our sales team to garner credit card sales anytime and anywhere. C@S is a digital banking application which allows sales team to submit customer’s credit card application online by using a tablet connected to a smart card reader. The smart card reader able to read customer’s identity card and automatically capture customer’s details which then be converted into a PDF format. Along with customer’s photo, pay slips and captured data, sales personnel will submit the application online which will go straight to the back end system to process the application. The submission process will take less than 10 minutes.

The annual CIO 100 Index and CIO Awards were announced and presented in Singapore on 13 March, at the day-long CIO Asia magazine Conference and Awards ceremony at Singapore’s Marina Bay Sands Expo and Convention Centre. The award winners will be profiled in CIO Asia magazine’s April-May 2014 edition, due to hit desks in the second week of April.

Executive Networks Media’s Editor of CIO Asia magazine, T.C. Seow, said the entries to this year’s CIO 100 list have again shown very high standards in terms of breadth and depth of implementation, as well as the social impact these projects have on customers as well as stakeholders throughout. The increasing focus on enhancing customer experience as a guiding principle behind their IT initiatives has served the winning organisations well to win the judges’ approval.

Said Seow: “The winning projects exemplify how cloud services, mobile solutions, healthcare services and security features have been put to good use to serve not just the respective organisations but also their customers. All this underlines the CIOs’ ability to think out of the box to realise greater IT value, and to pursue wider applicability in realising their IT goals.”

The expert panel of experts made their selections based on the details provided, relating to best practice, in areas including knowledge management, e-business innovation, people management, and value chain excellence. Other criteria included customer service, security, resourcing, cost management and quantifying IT value.

About CIO Asia Connecting top management executives with business and technology innovation, CIO Asia magazine brings the latest insights and analysis on IT trends and a keen understanding of IT’s role in achieving business goals. It provides practical business essentials of IT, with clearly explained technical information for informed decision-making. CIO Asia targets the business technology leaders: the chief information officer and other senior IT executives who influence or direct IT buying decisions within their companies. Visit CIO Asia at www.cio-asia.com

About Executive Networks Media Executive Networks Media is the publisher of the region’s leading media brands dedicated to covering and supporting the information and communications technology, ICT, industry (CIO Asia, MIS Asia, Computerworld Singapore, Computerworld Malaysia, Computerworld Philippines and BankITasia.com), the producer of events devoted to the communities they represent, and the owner of a research consultancy (Executive Networks Research) dedicated to studying technology industry developments as well as technology deployment trends across Asia.

For inquiries on the CIO Asia CIO Awards 2014, please contact: T.C. Seow Tel: +65 6395 8058, E-mail: [email protected]