Case Inquiry Questions

Case Inquiry Questions Scenario You need to return a client’s phone call. Before returning the client’s call you decide to look up some general information about the case. The client’s Case Number is 140043634. Use Left Navigation > Inquiry > Case Inquiry to familiarize yourself with the client’s case. Complete the questions below. y

r 1. What is the current residence county?

i u q n

I 2. What is the case residence address?

e s a 3. What was the name of the Specialist assigned

C to the case?

4. Did the household have a filing representative?

5. What is the case status?

6. What is the case action?

7. What are the names of the case individuals?

8. Was every member active in the case?

To view program specific information click on the EDG number hyperlink for the program. y

r 9. What was the last month of the FAP

u certification period? q n I

G 10. What was the FAP Eligibility Begin Date? D E 11. What was the redetermination date for the MA-LIF program?

12. What was the MA Eligibility Begin Date?

13. What was the dollar amount of the MA deductible (if any)?

14. Why was the FIP denial reason?

15. What was the CDC Eligibility Begin Date?

16. When was the SER Program Redetermination date?

17. What was the SER Program Requested Date?