Certificate II in Security (Guarding)

Paragon Corporate Training Self Development - the edge CPP20211

Certificate II in Security (Operations)

RPL Recognition of Prior Learning

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Table of Contents Page

INSTRUCTORSCPP20211 - Certificate II in Security GUIDE (Operations)...... 3 SKILLS RECOGNITION...... 3 What is Skills Recognition and Recognition of Prior Learning?...... 3 How can I gain SKILLS RECOGNITION? SEE EXAMPLE ON PAGE 86...... 3 SKILLS RECOGNITION MODEL...... 4 Information and Support...... 4 There are five steps in this Skills Recognition Process...... 5 Step 1: Information and Support...... 5 Step2: Portfolio Completion...... 5 Step 3: Assessment...... 6 Step 4: Post Assessment...... 6 Appeal on Skills Recognition not being granted...... 6 Step 5: Certification...... 7 Fee Structure:...... 7 PART 2 – Application form and Competencies...... 8 GENERAL INFORMATION...... 9 1. Unit Title: Communicate effectively in the security industry...... 13 EVIDENCE SUBMITTED FOR...... 15 Unit Title: Communicate effectively in the security industry...... 15 Unit Code: CPPSEC2001A...... 15 2. Unit Title: Follow workplace safety procedures in the security industry....16 EVIDENCE SUBMITTED FOR...... 18 Unit Title: Follow workplace safety procedures in the security industry...... 18 Unit Code: CPPSEC2002A...... 18 3. Unit Title: Work effectively in the security industry...... 19 ELEMENT 2 - Did Candidate organise and complete daily work tasks?...19 EVIDENCE SUBMITTED FOR...... 21 Unit Title: Work effectively in the security industry...... 21 Unit Code: CPPSEC2003B...... 21 4. Unit Title: Work as part of a security team...... 22 EVIDENCE SUBMITTED FOR...... 24 Unit Title: Work as part of a security team...... 24 Unit Code: CPPSEC2005A...... 24 5. Unit Title: Provide security services to clients...... 25 EVIDENCE GUIDE...... 26 EVIDENCE SUBMITTED FOR...... 27 Unit Title: Provide security services to clients...... 27 Unit Code: CPPSEC2006B...... 27 6. Unit Title: Provide first aid...... 28 EVIDENCE SUBMITTED FOR...... 32 Unit Title: Provide first aid...... 32 Unit Code:HLTFA301C...... 32

7. Unit Title: Respond to security risk situation...... 33 EVIDENCE SUBMITTED FOR...... 35 Unit Title: Respond to security risk situation...... 35 Unit Code: CPPSEC2004B...... 35 8. Unit Title: Give evidence in court...... 36 EVIDENCE SUBMITTED FOR...... 38 Unit Title: Give evidence in court...... 38 Unit Code: CPPSEC2009A...... 38 9. Unit Title: Protect safety of persons...... 39 EVIDENCE SUBMITTED FOR...... 41 Unit Title: Protect safety of persons...... 41 Unit Code: CPPSEC2010A...... 41 10. Unit Title: Control access to and exit from premises...... 42 EVIDENCE SUBMITTED FOR...... 45 Unit Title: Control access to and exit from premises...... 45 Unit Code: CPPSEC2011B...... 45 11. Unit Title: Monitor and control individual and crowd behaviour...... 46 EVIDENCE SUBMITTED FOR...... 48 Unit Title: Monitor and control individual and crowd behaviour...... 48 12. Unit Title: Screen people...... 49 EVIDENCE SUBMITTED FOR...... 51 Unit Title: Screen people?...... 51 Unit Code: CPPSEC2007A...... 51 13. Unit Title: Protect valuables in transit...... 52 EVIDENCE SUBMITTED FOR...... 54 Unit Title: Protect valuables in transit...... 54 Unit Code: CPPSEC2013A...... 54 14. Unit Title: Screen items...... 55 EVIDENCE SUBMITTED FOR...... 57 Unit Title: Screen items...... 57 Unit Code: CPPSEC2008A...... 57 15. Unit Title: Operate basic security equipment...... 58 EVIDENCE SUBMITTED FOR...... 60 Unit Title: Operate basic security equipment...... 60 Unit Code: CPPSEC2014A...... 60 16. Unit Title: Patrol premises...... 61 EVIDENCE SUBMITTED FOR...... 63 Unit Title: Patrol premises...... 63 Unit Code: CPPSEC2015A...... 63 17. Unit Title: Contribute to investigative activities...... 64 ELEMENT 3 - Did Candidate conduct surveillance?...... 65 EVIDENCE SUBMITTED FOR...... 67 Unit Title: Contribute to investigative services...... 67 Unit Code: CPPSEC2016A...... 67 18. Unit Title: Protect self and others using basic defensive tactics...... 68 ELEMENT 3 - Did Candidate apply basic defensive techniques?...... 69 EVIDENCE SUBMITTED FOR...... 70 Unit Title: Protect self and others using basic defensive tactics...... 70 19. Unit Title: Monitor electronic reporting facility...... 71 ELEMENT 3 - Did Candidate respond to incident?...... 72 D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 3 Paragon Corporate Training Self Development - the edge EVIDENCE SUBMITTED FOR...... 73 Unit Title: Monitor electronic reporting facility...... 73 20. Unit Title: Manage conflict through Negotiation...... 74 ELEMENT 3 - Did Candidate evaluate conflict response?...... 75 EVIDENCE SUBMITTED FOR...... 76 Unit Title: Manage Conflict through Negotiation...... 76 21. Unit Title: Protect the Safety of Persons...... 77 ELEMENT 3 - Did Candidate identify security and risk situation?...... 78 EVIDENCE SUBMITTED FOR...... 79 Unit Title: Protect the Safety of Persons...... 79 22. Unit Title: Use Communication Systems...... 80 EVIDENCE SUBMITTED FOR...... 83 Unit Title: Use Communication Systems...... 83

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This part provides further information on:

 Information and Support  Portfolio Completion  Assessment  Post Assessment  Certification

What is Skills Recognition and Recognition of Prior Learning? People learn in a number of different ways and through a number of different environments (contexts).

Often the skills and knowledge they gain in one environment or situation can be successfully transferred and applied to another situation.

Skills recognition is an assessment and recognition process, which acknowledges a person’s skills and knowledge that have been acquired through

 life experiences;  work experiences; and  informal and formal training.

Skills recognition, in the context of this application, acknowledges your existing skills and knowledge as they relate to the competencies associated with the Certificate II in Security (Operations) CPP20211

How can I gain SKILLS RECOGNITION? SEE EXAMPLE ON PAGE 86 It is important that you familiarise yourself with the content of the competency Standards for the Certificate II in Security (Operations) CPP20207.

By referring to the ELEMENTS and PERFORMANCE CRITERIA and EVIDENCE GUIDE in particular you will be able to prepare yourself by GATHERING EVIDENCE TO SUPPORT YOUR CLAIM.

SKILLS RECOGNITION MODEL

Applicant Paragon Corporate Training

Step 1: Provide Skills Recognition Information and Support pack and competency information Obtain information

Step2: Acknowledge receipt of Portfolio Completion application and portfolio of evidence. Complete application form, gather evidence for your portfolio and forward to Paragon Corporate Training

Step3 Application reviewed by Assessment Assessor and interview arranged (if required) Attend assessment interview (if required) and provide additional information if required.

Step 4  Grant full Recognition Post Assessment and relevant certification  Grant part Receive feedback on Recognition. assessment  Deny Recognition  Initiate feedback Appeal decision if unhappy  Process Appeal

Step 5 Forward “Statement of Certification Attainment”.

Produce “Statement of Attainment”.

There are five steps in this Skills Recognition Process.

Step 1: Information and Support The first thing you need to consider is how your prior experience relates to the learning outcomes/competency standards of the course or courses from which you are seeking exemption (RPL – Recognition of the entire course Or RCC- Recognition of part of the course).

If you decide to apply for Skills Recognition you will be asked to complete an application form, with details of your experience which might be relevant, plus a portfolio of supporting evidence. If you are unable to provide written evidence for any reason, please contact the Training Manager on (08) 9227 51 25 regarding alternative methods to submit your evidence.

Any evidence that you can provide as proof should be submitted as part of your application.

Step2: Portfolio Completion At this stage, work through the RPL/RCC application package and highlight all the experience and learning that are relevant to each UNIT for which you are seeking Skills Recognition. Clearly outline the supporting evidence you are submitting to substantiate your claim.

Evidence refers to the various methods of demonstrating the required skills or competencies, these may include: In fact anything ‘positive’  Qualifications that you may be able to  Certificates provide that links in with the  Test of individual skills  References/testimonials elements for a particular  work-related simulations (role play) unit WILL be considered  direct questioning and MAY be granted at the  performance appraisals discretion of the  assignments  job descriptions from previous employment Assessor….even if you think  photographs it may not be evidence,  videos and include it in your portfolio,  reports. clearly indicating the unit  resume (up-to-date) that it relates to and the element that it relates to. D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 7 Paragon Corporate Training Self Development - the edge Your application needs to be clear and well presented (organised with evidence clearly linked to competencies being claimed – reader friendly)

When you have completed the application form and attached all relevant information, send the information to:

The Training Manager Paragon Corporate Training C4 58 Newcastle Street PERTH WA 6000

Paragon will forward you a letter acknowledging receipt of your application and advising the Assessor’s name. The Assessor will review your application and notify you regarding either an interview or the need to forward additional supporting materials.

Step 3: Assessment Review of portfolio – A systematic review of the evidence will be carried out to consider whether you have achieved the competencies. If your application supports your claim for Skills Recognition, a Paragon qualified Assessor will contact you to arrange an interview to further substantiate your level of skills, knowledge and other attributes, and possibly clarify the evidence with you.

Step 4: Post Assessment At this stage, a decision will be made to either grant or withhold Skills Recognition.

You will be notified of the outcome of the Skills Recognition assessment, and recommendations for further training (if applicable). Paragon will support you with your personal development should you require further training.

Appeal on Skills Recognition not being granted. If you feel that the Assessment was not conducted satisfactorily, you should discuss the decision with the Assessor to find out what areas you need further work.

If you wish to Appeal the decision, a “Request for Appeal Form” should be obtained from Paragon’s Training Manager (08) 9227 51 25 and completed and forwarded back to.

Executive Officer Paragon Corporate Training C4 58 Newcastle Street PERTH WA 6000

An independent Assessor would then be appointed to:  Consider all documentation provided;  Request further information;  Ensure at all times, that the principles of Skills Recognition were adhered to;  Prepare a formal report on the Appeal;  Prepare formal advice to the Executive Officer of Paragon Corporate Training.

If the Appeal is unsuccessful you exit the process without refund. An unsuccessful Appeal decision is supported with recommendations for action you can take to address the areas in which you were deemed not yet competent.

Any subsequent application for Skills Recognition made by an applicant, who was unsuccessful in an Appeal, will be treated as a new applicant and will proceed accordingly.

All Skills Recognition outcomes will be recorded on the applicant’s record of attainment.

Step 5: Certification Recognition will be given on the outcome of your assessment being considered competent. If you have been granted recognition for the complete course you will be issued with a Statement of Attainment.

Fee Structure: The fee for Skills Recognition for the Certificate II in Security (Operations) is $ 415.00. This fee is payable before the qualification will be provided to the Candidate.

PART 2 – Application form and Competencies Course Application/Self Assessment

This form must be completed and sent with your portfolio of evidence to:

The Training Manager Paragon Corporate Training C4, 58 Newcastle Street Perth 6000 CPP20207 Certificate II in Security (Operations)  Please tick the units for which you would like to be assessed UNIT TITLE  1. CPPSEC2001A (Core) Communicate effectively in the security industry  2. CPPSEC2002A (Core) Follow workplace safety procedures in the security industry 3. CPPSEC2003B (Core) Work effectively in the security industry  4. CPPSEC2005A (Core) Work as part of a security team  5. CPPSEC2006B (Core) Provide security services to clients  6. HLTFA301C (Core) Provide first aid  7. CPPSEC2004B (Core) Respond to security risk situation  8. CPPSEC2009A (Elective) Give evidence in court  9. CPPSEC2010A (Elective) Protect safety of persons  10. CPPSEC2011B (Elective) Control access to and exit from premises  11. CPPSEC2012A (Elective) Monitor and control individual crowd behaviour 12. CPPSEC2007A (Elective) Screen people  13. CPPSEC2013A (Elective) Protect valuables in transit  14. CPPSEC2008A (Elective) Screen items  15. CPPSEC2014A (Elective) Operate basic security equipment  16. CPPSEC2015A (Elective) Patrol premises  17. CPPSEC2016A (Elective) Contribute to investigative activities  18. CPPSEC2017A (Elective) Protect self and others using basic defensive tactics  19. CPPSEC2018A (Elective) Monitor electronic reporting facility  20. CPPSEC3002A (Elective) Manage Conflict through Negotiation  21. CPPSEC2010A (Elective) Protect the Safety of Persons 22. TLIE2007A (Elective) Use Communication Systems    D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 10 Paragon Corporate Training Self Development - the edge

To achieve the qualification Certificate II in Security (Operations) you will require 7 core and 5 elective units. It is possible to obtain recognition of prior learning for some of the units only. GENERAL INFORMATION If you have an up-to-date Resume then please provide that as part of your portfolio. You do not have to complete this section if you have an up-to-date resume….otherwise please complete the following info.

a) Personal details

Surname ______Given Names:______Address:______Postcode:____ _ Telephone No:______E-mail address______

b) Work Experience Indicate in the table on the following page any work experience, either full time or part time. Include any voluntary or unpaid work. Start with the most recent job first: Dates: Example Position and brief description of duties and 2010 - 2012 responsibilities. 2010 -2012 Security Officer working for Bunning’s Hardware. Duties included managing gate house and checking receipts and managing control and access to the tradesman entrance, etc. (If you have an up-to-date CV then you don’t have to complete this section. Just include your CV as evidence.)

Any additional work experience, tasks and jobs that you have done, that you think might be relevant (please detail) ______c) Other Interests or Skills List any other things that have helped you to gain skills. For example, involvement in school committees, organising a family business, accounts, involvement in any hobby, team, club, society, association or community Organisations. Briefly describe your involvement including official positions. ______

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d) Education of Training Details What is the highest level of formal schooling achieved? ______When? ______Where? ______Additional studies: (studies you have undertaken since leaving school):

Dates Level of Details of Studies Results S Eg Title of Trade, Name of Course Eg Pass, Not t completed u d y Eg certificate, diploma, degree.

Have you been involved in any other courses? (Eg Staff Development Programs). Please give details:

"RECOGNITION" The Cover Sheet (one per Unit) is designed to be COVER SHEETS removed from this guide and used at the front of any documentation you are submitting as evidence.

TYPES OF EVIDENCE: See step 2 – Portfolio completion. There is a list that provides examples of the type of evidence you may be able to produce

ATTACHMENT NUMBERS: To make it easier for the assessor to identify which evidence relates to which competency, it is useful to have a referencing system.

Numbers relating to the relevant Performance Criteria are to be written at the top right hand corner of each piece of attached evidence. (eg CPPSEC2001A/ 1.1) would tell us that you are addressing the UNIT Communicate effectively in the security industry and PERFORMANCE CRITERIA 1.1 (1.1Receive and relay information)

When one piece of evidence is relevant to more than one competency, this needs to be indicated using the same numbering system.

EVIDENCE GUIDE What critical To help you identify what type of evidence you could use aspects are please refer to the section titled ‘Critical aspects required for competency’ which appears at the end of required for the ELEMENTS and PERFORMANCE CRITERIA for competency? each Unit in this RPL kit.

MORE If you have any questions relating to the Recognition INFORMATION process please contact us on 9227 5125.

1. Unit Title: Communicate effectively in the security industry Unit Code: CPPSEC2001A Elements of Competency:

ELEMENT 1 - Did Candidate receive and understand information?

1.1 Information is received and checked against assignment instructions. 1.2 Observation and active listening skills are used to obtain verbal and non-verbal information. 1.3 Information is checked with relevant persons to confirm and summarise understanding. 1.4 Areas of uncertainty or misunderstanding are identified and explained.

ELEMENT 2 - Did Candidate communicate with others?

2.1 Communication with others is courteous and reflects understanding and respect for individual social and cultural differences. 2.2 Verbal communication is clear and concise using language appropriate to the audience and assignment instructions. 2.3 Appropriate communication techniques are used to develop and maintain confidence with others. 2.4 Organisational communication channels and equipment are identified and used to accurately exchange information.

ELEMENT 3 - Did Candidate record security information?

3.1 Information is recorded using appropriate procedures and materials. 3.2 Written information meets organisational standards for language, accuracy and relevance and can be used for legal purposes. 3.3 Business equipment and technology is used to present concise information in suitable format within designated timeframes. 3.4 Information is maintained in accordance with relevant legislative and organisational requirements.

EVIDENCE GUIDE

The Evidence Guide identifies the requirements to be demonstrated to confirm competence for this unit.

What critical aspects are required for evidence of competency?

 Receive and relay verbal, non-verbal and written information in a clear, concise and accurate manner which reflects a sensitivity to individual social and cultural differences

 Use established communication channels and procedures to convey clear and accurate information in a form which is preferred and understood by the receiver

 Use a range of equipment and information technology to communicate and organise, prepare and present written information in suitable formats, style and structure

D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 16 Paragon Corporate Training Self Development - the edge EVIDENCE SUBMITTED FOR Unit Title: Communicate effectively in the security industry Unit Code: CPPSEC2001A

: Please remove this page and use it as a cover sheet for the documentation that you are submitting as evidence.

Type of Evidence Attachment No / Comments

COMMENTS:

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Elements of Competency:

ELEMENT 1 - Did Candidate follow OHS policies and procedures?

1.1 Organisational OHS policies and procedures relevant to own role and responsibilities are complied with in accordance with legislative requirements. 1.2 Organisational procedures for identifying and controlling risks and hazards are reviewed and followed within limits of own authority. 1.3 Organisational procedures and documentation for reporting OHS information are identified and followed. 1.4 All work is conducted using safe operating practices in accordance with OHS, legislative and organisational requirements

ELEMENT 2 - Did Candidate deal with emergency situations?

2.1 Emergency situations are identified and relevant persons promptly notified. 2.2 Emergency procedures are followed correctly within limits of own authority. 2.3 Personal limitations are identified and requests for back-up support or further instruction promptly sought. 2.4 Incidents and responses are accurately reported and documented in accordance with organisational procedures and legislative requirements.

D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 18 Paragon Corporate Training Self Development - the edge ELEMENT 3 - Did Candidate maintain participation in workplace safety?

3.1 OHS information, issues and practices are discussed with colleagues to ensure safety awareness and information exchange. 3.2 Colleague contributions to OHS participative arrangements in the workplace are continually sought and encouraged. 3.3 Feedback is continually sought from colleagues to identify areas for improvement in OHS practices. 3.4 OHS information is accessed and reviewed on a regular basis to ensure currency of own OHS practices

EVIDENCE GUIDE

What critical aspects are required for evidence of competency?   Accurately identify potential or existing risks, hazards and incidents in the workplace and follow appropriate response procedures within scope of own role and responsibilities

 Effectively contribute and participate in workplace OHS arrangements to ensure a current knowledge and understanding of health and safety issues and compliance requirements

 Conduct all work activities in a clear and safe work area while using safe operating practices and procedures and seek feedback as required to identify areas for improvement

D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 19 Paragon Corporate Training Self Development - the edge EVIDENCE SUBMITTED FOR Unit Title: Follow workplace safety procedures in the security industry Unit Code: CPPSEC2002A

COMMENTS:

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ELEMENT 1 - Did Candidate identify and comply with legal and procedural requirements?

1.1 The range of organisational, legislative and procedural requirements relevant to security operations are identified and complied with. 1.2 Assignment instructions are reviewed to identify legal and procedural compliance considerations. 1.3 Own understanding of legal and procedural requirements is discussed with relevant persons to ensure consistency of understanding. 1.4 Own work performance and conduct demonstrates a commitment to compliance with applicable legislative and procedural requirements.

ELEMENT 2 - Did Candidate organise and complete daily work tasks?

2.1 Own role, responsibilities and authority are confirmed with relevant persons and checked against assignment instructions. 2.2 Work tasks are organised and completed within designated timeframes. 2.3 Factors affecting the achievement of work tasks are promptly identified and reported to relevant persons. 2.4 Progress in completing work tasks is communicated to relevant persons in accordance with Occupational Health and Safety (OHS) requirements. 2.5 Business equipment and technology is used to organise and complete work tasks.

D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 21 Paragon Corporate Training Self Development - the edge ELEMENT 3 - Did Candidate identify and access future learning opportunities?

3.1 Feedback is actively sought from relevant persons to confirm quality of performance and to identify areas for improvement. 3.2 Opportunities for professional development are identified and discussed with relevant persons. 3.3 Appropriate support is sought as required to improve own performance to achieve identified learning objectives. 3.4 Learning and skill development information is recorded and maintained in accordance with organisational requirements.

EVIDENCE GUIDE

What critical aspects are required for evidence of competency?   Accessing, understanding and complying with a range of legislative and procedural requirements relevant to security work functions

 Using business equipment and technology to organise, prioritise and complete work tasks within designated timeframes

 Communicating with relevant persons to facilitate information exchange and safety and reporting personal limitations in the conduct and completion of work tasks.

 Actively seeking feedback on own work performance to identify skills development requirements and to access opportunities for learning.

EVIDENCE SUBMITTED FOR Unit Title: Work effectively in the security industry Unit Code: CPPSEC2003B

COMMENTS:

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ELEMENT 1 - Did Candidate develop effective team relationships?

1.1 Relationships with team members are developed and maintained in accordance with organisational goals and objectives. 1.2 Input of team members into planning, decision making and operational tasks of team are continually encouraged. 1.3 Communication with others is conducted in a courteous manner which reflects sensitivity to individual social and cultural differences. 1.4 Issues that may lead to, or involve conflict are recognised, discussed with team members, and referred to relevant persons as required.

ELEMENT 2 - Did Candidate participate in team assignments?

2.1 Individual responsibilities within the team are identified and met in accordance with organisational requirements, assignment instructions and relevant legislation. 2.2 Team members are assisted to ensure efficient and safe completion of work tasks. 2.3 Relevant information is communicated to team members using appropriate communication skills, procedures and equipment. 2.4 Assistance is provided to colleagues or sought as required to achieve work tasks within designated timeframes in accordance with Occupational Health and Safety (OHS) requirements

ELEMENT 3 - Did Candidate contribute to team development?

3.1 Encouragement and support is given to other team members to identify and organise professional development opportunities. 3.2 Feedback on individual and team performance is regularly sought from colleagues and supervisors. 3.3 Personal work standards are maintained in a manner that supports the team and organisational goals and objectives. 3.4 Positive contributions are made to the planning process to improve work practices.

EVIDENCE GUIDE

 Apply the principles of good teamwork to assist self and others to complete assignments within designated timeframes

 Interpret and comply with a range of legislative and procedural requirements relevant to security operations

 Actively seek and interpret feedback on quality of work performance and identify opportunities for professional development to develop and improve future career options

 Communicate in a clear, concise and accurate manner which reflects a sensitivity to individual social and cultural differences

EVIDENCE SUBMITTED FOR Unit Title: Work as part of a security team Unit Code: CPPSEC2005A

COMMENTS:

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ELEMENT 1 - Did Candidate establish positive relationship with clients?

1.1 Relationship with client is established by using appropriate communication techniques to confirm needs and expectations. 1.2 Communication with clients is conducted in a professional and courteous manner which reflects sensitivity to individual social and cultural differences. 1.3 Professional conduct is maintained according to client and organisational requirements. 1.4 Client confidentiality is maintained according to organisational and legislative requirements.

ELEMENT 2 - Did Candidate deliver service to clients?

2.1 Effective client service is provided to meet required security services and assignment instructions. 2.2 Conflict situations are identified and action taken to minimise impact on client satisfaction in consultation with relevant persons. 2.3 Client is informed of all relevant security matters in a timely manner in accordance with agreed reporting instructions. 2.4 Personal limitations in meeting client needs are identified and assistance sought as required from relevant persons.

ELEMENT 3 - Did Candidate respond to client complaints or special requirements?

3.1 Special needs or requirements of client are identified and service adjusted to meet needs. 3.2 Possible causes of client dissatisfaction are identified using appropriate communication skills. 3.3 Client complaints are resolved with professionalism and courtesy with assistance from relevant persons sought as required. 3.4 Unresolved complaints or client dissatisfaction are reported in accordance to organisational requirements.

EVIDENCE GUIDE

 Comply with organisation policies, procedures, relevant legislation In the provision of security services to clients

 Adjusting client service and communication to meet the special needs of security clients including young people

 Conforming client requirements from information contained in the client brief or assignment instructions and discussing and resolving areas of conflict in the provision of client service.

 Following agreed client and organizational reporting procedures in the provision of security services

 Monitoring and acting on changing client needs and possible causes of security services

EVIDENCE SUBMITTED FOR Unit Title: Provide security services to clients Unit Code: CPPSEC2006B

COMMENTS:

6. Unit Title: Provide first aid Unit Code: HLTFA301C

ELEMENT 1 - Did Candidate assess the situation?

1.1 Identify assess and minimise hazards in the situation that may pose a risk of injury or illness to self and others

1.2 Minimise immediate risk to self and casualty's health and safety by controlling any hazard in accordance with occupational health and safety requirements

1.3 Assess casualty and identify injuries, illnesses and conditions

2.1 Calmly provide information to reassure casualty, adopting a communication style to match the casualty's level of consciousness

2.2 Use available resources and equipment to make the casualty as comfortable as possible

2.3 Respond to the casualty in a culturally aware, sensitive and respectful manner

2.4 Determine and explain the nature of casualty's injury/condition and relevant first aid procedures to provide comfort

2.5 Seek consent from casualty prior to applying first aid management

2.6 Provide first aid management in accordance with established first aid principles and Australian Resuscitation Council (ARC) Guidelines and/or State/Territory regulations, legislation and policies and industry requirements

2.7 Seek first aid assistance from others in a timely manner and as appropriate

2.8 Correctly operate first aid equipment as required for first aid management according to manufacturer/supplier's instructions and local policies and/or procedures

2.9 Use safe manual handling techniques as required

2.10 Monitor casualty's condition and respond in accordance with effective first aid principles and procedures

2.11 Finalise casualty management according to casualty's needs and first aid principles D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 30 Paragon Corporate Training Self Development - the edge ELEMENT 2 - Did Candidate apply basic first aid techniques?

ELEMENT 3 - Did Candidate communicate details of the incident?

3.1 Request ambulance support and/or appropriate medical assistance according to relevant circumstances using relevant communication media and equipment

3.2 Accurately convey assessment of casualty's condition and management activities to ambulance services /other emergency services/relieving personnel

3.3 Prepare reports as appropriate in a timely manner, presenting all relevant facts according to established procedures

3.4 Accurately record details of casualty's physical condition, changes in conditions, management and response to management in line with established procedures

3.5 Maintain confidentiality of records and information in line with privacy principles and statutory and/or organisation policies

ELEMENT 4 - Did Candidate their own performance?

4.1 Seek feedback from appropriate clinical expert

4.2 Recognise the possible psychological impacts on rescuers of involvement in critical incidents

4.3 Participate in debriefing/evaluation as appropriate to improve future response and address individual needs

EVIDENCE GUIDE

What critical aspects are required for evidence of competency?  The individual being assessed must provide evidence of specified essential knowledge as well as skills.

 Competence should be demonstrated working individually and where appropriate as part of a first aid team.

 Consistency of performance should be demonstrated over the required range of situations relevant to the workplace or community setting

 Application of first aid practices and procedures–assessing and minimising danger, maintaining the casualty’s airway, breathing and circulation

 Currency of first aid knowledge and skills is to be demonstrated in line with state/Territory regulations, legislation and policies, ARC and industry guidelines.

EVIDENCE SUBMITTED FOR Unit Title: Provide first aid Unit Code: HLTFA301C : Please remove this page and use it as a cover sheet for the documentation that you are submitting as evidence.

COMMENTS:

7. Unit Title: Respond to security risk situation Unit Code: CPPSEC2004B

ELEMENT 1 - Did Candidate identify security risk situation?

1.1 Applicable provisions of legislative and organisational requirements relevant to security risk operations are identified and complied with. 1.2 Potential security risk situation is identified and assessed for degree of risk to self, others, property and premises. 1.3 Environmental factors are monitored and changes in characteristics that may impact on security risk situation are identified. 1.4 Occupational Health and Safety (OHS) requirements are identified and appropriate risk control measures to ensure safety of self and others are implemented. 1.5 Requirements for advice or assistance are identified and requested from relevant persons in accordance with organisational procedures.

ELEMENT 2 - Did Candidate respond to security risk situation?

2.1 Appropriate response to identified security risk situation is determined and implemented in accordance with organisational procedures. 2.2 Response initiative maximises the safety and security of self, others, property and premises and is carried out within the scope of own responsibility, competence and authority. 2.3 Equipment is used in accordance with manufacturer’s instructions and organisational procedures. 2.4 Appropriate interpersonal techniques and communication channels are used in accordance with organisational procedures. 2.5 Details of security risk situation are documented and maintained in accordance with organisational procedures.

ELEMENT 3 - Did Candidate assist in the review of the response to security risk situation?

3.1 Participation in review and debrief processes are carried out in accordance with organisational procedures. 3.2 Observations are accurate and provided in a clear, concise and constructive manner. 3.3 Effects of stress and other issues related to own well-being are recognised and controlled using appropriate stress management techniques. 3.4 Review and debrief findings identify areas for improving future response procedures and reducing effects of stress. 3.5 Relevant documentation is completed and securely maintained with due regard to confidentiality in accordance with organisational procedures.

EVIDENCE GUIDE

 Responding to a security risk in a manner that is appropriate for the situation, compliant with applicable legislation and regulations and within scope of own competence.

 Identifying risk factors which might impact on the safety and security of persons, property and premises and taking appropriate response actions to maintain safety of self and others.

 Using effective communication processes and equipment to convey clear and accurate information in a form which is preferred and understood by the receiver.

 Participating in review and debrief processes to evaluate effectiveness of response and related personal stress and identifying areas for improvement to future practices and stress reduction.

EVIDENCE SUBMITTED FOR Unit Title: Respond to security risk situation Unit Code: CPPSEC2004B

COMMENTS:

D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 37 Paragon Corporate Training Self Development - the edge 8. Unit Title: Give evidence in court Unit Code: CPPSEC2009A

ELEMENT 1 - Did Candidate prepare for court proceedings?

1.1 Applicable provisions of legislative and organisational requirements relevant to presenting evidence in court are identified and complied with. 1.2 Court and proceedings arrangements are verified with relevant persons. 1.3 Documentation and exhibits are prepared in accordance with organisational procedures. 1.4 All material to be used or referred to in proceedings is reviewed thoroughly prior to presentation in court to ensure familiarity, completeness and availability. 1.5 Personal presentation, manner and language are consistent with court protocols.

ELEMENT 2 - Did Candidate present evidence?

2.1 Rules of evidence, procedures and protocols relevant to the jurisdiction involved are observed and adhered to throughout the proceedings. 2.2 Evidence is based on fact and is presented in a clear, concise and unambiguous manner and complies with the rules of evidence. 2.3 All evidence required during court proceedings is available in an original form as required. 2.4 Specialist opinion within own level of qualification and expertise is provided on request in accordance with organisational procedures.

D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 38 Paragon Corporate Training Self Development - the edge ELEMENT 3 - Did Candidate implement relevant outcomes of proceedings?

3.1 Outcomes of the proceedings are obtained, noted and reports completed where required in accordance with organisational procedures. 3.2 Any required actions relevant to proceedings outcomes are implemented in accordance with organisational procedures. 3.3 Feedback, further information and clarification of issues associated with proceedings and outcomes is sought as required. 3.4 Relevant documentation is completed and securely maintained with due regard to confidentiality in accordance with organisational procedures.

EVIDENCE GUIDE

 Understand and comply with protocols and procedures required for attendance in a judicial or quasi-judicial environment

 Present evidence in a clear and concise manner and, as required, provide specialist opinion within own level of qualification and expertise

 Follow up outcomes of proceedings, review implications and determine appropriate action to be implemented

 Prepare and complete documentation and maintain records and systems

D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 39 Paragon Corporate Training Self Development - the edge EVIDENCE SUBMITTED FOR Unit Title: Give evidence in court Unit Code: CPPSEC2009A

COMMENTS:

D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 40 Paragon Corporate Training Self Development - the edge 9. Unit Title: Protect safety of persons

Unit Code: CPPSEC2010A Elements of Competency:

ELEMENT 1 - Did Candidate prepare for assignment?

1.1 Applicable provisions of legislative and organisational requirements relevant to assignment instructions are identified and complied with. 1.2 Assignment instructions and other relevant information are clarified as required with relevant persons. 1.3 Resource and equipment requirements are confirmed and organised in accordance with organisational procedures. 1.4 Equipment is checked for operational effectiveness and faulty or damaged equipment is reported in accordance with organisational procedures. 1.5 Personal dress and presentation is maintained to professional standards at all times.

ELEMENT 2 - Did Candidate escort persons

2.1 Escort procedures are carried out in accordance with assignment instructions. 2.2 Safety requirements of client, self and others are monitored and maintained. 2.3 Client movement information is exchanged using established communication channels and processes. 2.4 Appropriate interpersonal techniques are used to facilitate effective relationships and meet client special needs. 2.5 Communication is conducted in a professional and courteous manner which takes into account social and cultural differences.

D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 41 Paragon Corporate Training Self Development - the edge ELEMENT 3 - Did Candidate identify security risk situation?

3.1 Potential security risks to client safety are identified and assessed for degree of risk. 3.2 Response is formulated and carried out within scope of own role, competence and authority. 3.3 Assistance requirements are identified and requested in accordance with organisational procedures. 3.4 Changing circumstances are monitored and responses are adjusted as required to maintain security. 3.5 Clients are continually advised of all factors which may affect their safety. 3.6 Relevant documentation is completed and processed in accordance with workplace procedures. EVIDENCE GUIDE

 Accurately interpret and confirm assignment instructions

 Accurately determine resource and equipment requirements

 Follow escort procedures while maintaining the personal safety of client, self and others

 Identify and risk assess all factors which might impact upon the safety of the escorted person

 Determine the appropriate response to identified security risk

 Communicate in a clear and concise manner

 Identify and comply with a range of legislation and procedural requirements

D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 42 Paragon Corporate Training Self Development - the edge EVIDENCE SUBMITTED FOR Unit Title: Protect safety of persons Unit Code: CPPSEC2010A

COMMENTS:

10. Unit Title: Control access to and exit from premises Unit Code: CPPSEC2011B

ELEMENT 1 - Did Candidate manage people?

1.1 Applicable provisions of legislative and organisational requirements relevant to assignment instructions are identified and complied with. 1.2 Identification documentation of persons entering premises is verified in accordance with organisational procedures. 1.3 Entry validations are issued and collected in accordance with organisational procedures. 1.4 Incidents are responded to in accordance with assignment instructions and approved procedures. 1.5 Appropriate interpersonal techniques are used and personal presentation is maintained in accordance with organisational requirements.

ELEMENT 2 - Did Candidate inspect baggage and vehicles?

2.1 Inspections of baggage and vehicles are carried out in accordance with assignment instructions and organisational procedures. 2.2 Refusals to inspection requests are reported immediately to relevant persons. 2.3 Prohibited and hazardous items are dealt with in accordance with Occupational Health and Safety (OHS) guidelines and organisational procedures. 2.4 Items found during inspection procedures are recorded and reported to relevant persons in accordance with organisational procedures.

ELEMENT 3 - Did Candidate manage vehicular traffic?

3.1 Vehicle entry validations are checked, issued and collected in accordance with assignment instructions.

3.2 Incidents which infringe or breach assignment instructions are reported to appropriate persons.

3.3 Vehicles carrying dispatched product are checked against relevant documentation.

3.4 Incoming vehicles are directed to appropriate unloading or parking areas in accordance with site requirements.

ELEMENT 4 - Did Candidate manage access control systems?

4.1 Access control systems are managed and monitored in accordance with assignment instructions. 4.2 Access control systems are operated in accordance with manufacturer’s instructions. 4.3 Access control systems are activated and deactivated in accordance with assignment instructions. 4.4 Indications of unauthorised entry is promptly identified and responded to in accordance with approved procedures. 4.5 Relevant documentation is completed and securely maintained in accordance with organisational procedures.

EVIDENCE GUIDE

 Completing, processing and maintaining documentation

 Identify and complying with legal, procedural and site access requirements.

 Identifying prohibited and dangerous items and take necessary response actions.

 Operating a range of access control systems, security and communications equipment

 Using effective communication techniques to give clear and accurate information in a form which is preferred and understood by the revceiver and engages minority groups.

 Verifying and controlling authorized access and exit of persons, vehicles and dispatched goods to and from premises.

EVIDENCE SUBMITTED FOR Unit Title: Control access to and exit from premises Unit Code: CPPSEC2011B

COMMENTS:

11. Unit Title: Monitor and control individual and crowd behaviour Unit Code: CPPSEC2012A

ELEMENT 1 - Did Candidate prepare for monitoring?

1.1 Applicable provisions of legislative and organisational requirements relevant to assignment instructions are identified and complied with. 1.2 Work tasks are verified and clarified as required with relevant persons. 1.3 Personal dress and presentation is maintained to meet assignment requirements. 2.1 Systematic personal safety checks are conducted on a regular basis in accordance 1.4 withResources organisational and equipment procedures. are confirmed and checked for operational effectiveness and serviceability in accordance with manufacturer’s instructions. 2.2 Crowd and individual behaviour is monitored to ensure the security and safety of 1.5 personsFaulty or and damaged property. equipment is replaced and reported in accordance with organisational procedures. 2.3 Security status of the venue and crowd is determined and communicated as required 1.6 toSite appropriate layout details persons. and communication channels and processes are verified and clarified with relevant persons as required. 2.4 Communication is courteous and professional and interpersonal techniques reflect an awareness of individual social and cultural differences. 2.5 Persons behaving in a potentially disruptive manner are identified and assessed for degree of risk to self, others, property and premises. ELEMENT 2 - Did Candidate monitor individual and crowd behaviour?

ELEMENT 3 - Did Candidate identify and respond to security risk situation?

3.1 Potential security risks are identified and assessed for degree of risk. 3.2 Response is formulated and carried out within scope of own role, competence and authority. 3.3 Assistance requirements are identified and requested in accordance with organisational procedures. 3.4 Changing circumstances are monitored and responses are adjusted as required to maintain security. 3.5 Reports are prepared presenting all relevant facts and information in appropriate format, style and structure. 3.6 Relevant documentation is completed and processed in accordance with organisational procedures.

EVIDENCE GUIDE The Evidence Guide identifies the requirements to be demonstrated to confirm competence for this unit.

 Accurately evaluate site layout and verify communication and security requirements prior to assignment

 Communicate in a clear and concise manner details of site security status to designated personnel

 Effectively operate and maintain security and communication Equipment

 Identify and respond appropriately to potential threats and hazards which increase the security risk to self, others and property

 Ability to complete and process documentation

 Observe and comply with relevant legislation and procedural requirements

EVIDENCE SUBMITTED FOR Unit Title: Monitor and control individual and crowd behaviour Unit Code: CPPSEC2012A

COMMENTS:

12. Unit Title: Screen people Unit Code: CPPSEC2007A

ELEMENT 1 - Did Candidate prepare for screening?

1.1 Applicable provisions of legislative and organisational requirements relevant to screening operations are identified and complied with. 1.2 Assignment instructions are obtained and clarified as required with relevant persons. 2.1 People are screened using screening equipment appropriate to the purpose. 1.3 Personal dress and presentation is maintained in accordance with client and 2.2 organisationalFlow of people requirements. through screening point is controlled in accordance with organisational procedures. 1.4 Screening equipment is checked for operational effectiveness in accordance with 2.3 manufacturer’sPeople are directed instructions. through screening process using communication which is courteous, professional and sensitive to individual social and cultural differences. 1.5 Equipment faults or damage are identified and reported in accordance with 2.4 organisationalSpecial methods procedures. and requirements are applied when screening infants and persons with special needs in accordance with organisational procedures. 2.5 People and equipment are closely monitored to promptly identify prohibited or dangerous items. 2.6 Prohibited or dangerous items are identified and appropriate response implemented in accordance with legislative requirements.

ELEMENT 2 - Did Candidate screen people

ELEMENT 3 - Did Candidate undertake search of persons and personal effects?

3.1 Need for search of persons and personal effects is identified in accordance with legislative requirements. 3.2 Authority to undertake search of persons and personal effects is confirmed with relevant persons. 3.3 Persons are informed of the purpose and procedures to be used in the search using effective interpersonal techniques in accordance with legislative requirements. 3.4 Search is carried out in a professional and courteous manner in accordance with organisational procedures and legislative requirements. 3.5 Personal search details are reported and documentation maintained in accordance with organisational procedures.

EVIDENCE GUIDE

 Capacity to identify and detect unauthorised items and goods which may be problematic or inappropriate, including dangerous goods and prohibited items

 Observe and comply with relevant legislation and procedural Requirements

 Apply organisational policy and procedures related to searches

 Demonstrated observation techniques

 Effectively operate and maintain security, communication and screening equipment

EVIDENCE SUBMITTED FOR Unit Title: Screen people? Unit Code: CPPSEC2007A

COMMENTS:

13. Unit Title: Protect valuables in transit Unit Code: CPPSEC2013A

ELEMENT 1 - Did Candidate prepare for escort?

1.1 Applicable provisions of legislative and organisational requirements relevant to assignment instructions are identified and complied with. 1.2 Assignment instructions and other relevant information are clarified as required with relevant persons. 1.32.1 ResourceEscort procedures and equipment are carried requirements out in accordance are confirmed with assignment and organised instructions. in accordance with organisational procedures. 2.2 Security of valuables and personal safety requirements are monitored and 1.4 Equipmentmaintained. is checked for operational effectiveness and faulty or damaged equipment is reported in accordance with organisational procedures. 2.3 Continuous and active observation techniques are used to anticipate and identify 1.5 Personalpotential dresssecurity and risk presentation situations. is maintained to professional standards at all times. 1.62.4 ResponseCommunication option ischannels determined and appropriateprocesses are to identified securityand confirmed risk and with implementedrelevant persons. within scope of own role, competence and authority. 2.5 Assistance requirements are determined and requested in accordance with organisational procedures.

ELEMENT 2 - Did Candidate undertake escort and maintain security?

ELEMENT 3 - Did Candidate complete escort?

3.1 Escort procedures are completed in accordance with assignment instructions and organisational procedures. 3.2 Equipment is checked, cleaned and stored in accordance with organisational procedures. 3.3 Accurate and constructive observations are provided during review and debrief procedures. 3.4 Recommendations for improvement to procedures are provided to inform future practice. 3.5 Relevant documentation is completed and securely maintained in accordance with organisational procedures.

EVIDENCE GUIDE

 Assess and determine route, site(s), resource and equipment requirements to meet assignment requirements

 Maintain maximum safety and protection of self and persons while carrying out escort activities

 Identify and assess all risk factors which might impact upon escort Arrangements

 Determine the appropriate response to identified security risks

 Effectively use appropriate communication strategies and equipment and accurately complete documentation requirements

 Identify and comply with a range of legislation and procedural requirements

EVIDENCE SUBMITTED FOR Unit Title: Protect valuables in transit Unit Code: CPPSEC2013A

COMMENTS:

14. Unit Title: Screen items Unit Code: CPPSEC2008A

ELEMENT 1 - Did Candidate prepare for screening?

1.1 Applicable provisions of legislative and organisational requirements relevant to security screening operations are identified and complied with. 1.2 Assignment instructions are obtained and clarified as required with relevant 2.1 Itemspersons are. screened using screening equipment appropriate to the purpose. 2.21.3 PositioningPersonal dress of itemsand presentation for screening is maintainedis physically in controlled accordance in withaccordance client and with organisational procedures.requirements. 2.31.4 ItemsScreening and equipment equipment are closelyis checked monitored for operational to promptly effectiveness identify prohibited in accordance or dangerouswith manufacturer’s items. instructions 1.52.4 SearchEquipment of items faults is conducted or damage as are required identified in accordance and reported with in legislativeaccordance with requirements.organisational procedures. 2.5 Communication is courteous, professional and sensitive to individual social and cultural differences. 2.6 Screening outcomes are reported and documentation maintained in accordance with organisational procedures. ELEMENT 2 - Did Candidate screen items?

ELEMENT 3 - Did Candidate interpret images?

3.1 Images are accurately interpreted in accordance with manufacturer’s instructions and Occupational Health and Safety (OHS) requirements. 3.2 Image is scrutinised using appropriate image enhancement features. 3.3 Limitations of image interpretation process are recognised and problems resolved or assistance sought as required from relevant persons. 3.4 Prohibited or dangerous items are identified and appropriate response implemented in accordance with legislative requirements EVIDENCE GUIDE

 Effectively control traffic in accordance with legislative Requirements

 Accurately verify and control authorised access and exit of persons, vehicles and dispatched goods to and from premises

 Demonstrated ability to communicate with persons of different social and cultural backgrounds, and of varying mental and physical abilities

 Effectively operate and maintain various traffic control systems

EVIDENCE SUBMITTED FOR Unit Title: Screen items Unit Code: CPPSEC2008A : Please remove this page and use it as a cover sheet for the documentation that you are submitting as evidence.

COMMENTS:

15. Unit Title: Operate basic security equipment Unit Code: CPPSEC2014A

ELEMENT 1 - Did Candidate select and prepare security equipment?

1.1 Applicable provisions of legislative and organisational requirements relevant to the operation of security equipment are identified and complied with. 1.2 Security equipment required to carry out work tasks is identified and accessed. 1.3 Routine pre-operational checks are carried out in accordance with manufacturer’s 2.1 instructions.Suitable personal protection equipment is selected, used and maintained. 1.42.2 SecurityTraining equipment requirements is operated are identified in a safe and and reported controlled to relevantmanner inpersons accordance. with manufacturer’s instructions. 2.3 Security equipment is used for its intended purpose and in accordance with assignment instructions. 2.4 Equipment operation is monitored and errors or deficiencies identified and reported in accordance with organisational procedures.

ELEMENT 2 - Did Candidate operate security equipment?

ELEMENT 3 - Did Candidate maintain security equipment?

3.1 Security equipment is maintained and stored in accordance with organisational procedures and manufacturer’s instructions. 3.2 Work area is cleared and waste materials disposed of in accordance with organisational procedures. 3.3 Faulty or damaged equipment is reported for repair or replacement in accordance with organisational procedures. 3.4 Relevant documentation is completed and securely maintained in accordance with organisational procedures.

EVIDENCE GUIDE

 Demonstrated ability to operate and check routine security Equipment

 Evidence of undertaking correct recording and reporting Procedures

 Ability to identify faults in equipment and take steps to rectify the Situation

 Application of manufacturers’ instructions and specifications

D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 61 Paragon Corporate Training Self Development - the edge EVIDENCE SUBMITTED FOR Unit Title: Operate basic security equipment Unit Code: CPPSEC2014A

COMMENTS:

16. Unit Title: Patrol premises Unit Code: CPPSEC2015A

ELEMENT 1 - Did Candidate prepare for patrol?

1.1 Applicable provisions of legislative and organisational requirements relevant to patrol operations are identified and complied with. 1.2 Patrol tasks and other assignment instructions are obtained and verified with relevant persons. 1.3 Resource and equipment requirements are confirmed and organised in accordance 2.1 Patrolwith organisational is conducted inprocedures. accordance with site patrol schedules, routes and assignment instructions. 1.4 Equipment is checked for operational effectiveness and faults or damage reported in 2.2 Systematicaccordance personalwith organisational safety checks procedures. are conducted on a regular basis. 2.31.5 SecurityPersonal systemsdress and are presentation operated and is maintained atin allaccordance times to professionalwith assignment standards instructions.and assignment requirements. 2.4 Security status of the premises and property is monitored and maintained in accordance with assignment instructions. 2.5 Communication channels and processes are used to maintain communication with relevant persons through duration of the assignment.

ELEMENT 2 - Did Candidate monitor premises and property?

ELEMENT 3 - Did Candidate identify and respond to security risk situation?

3.1 Potential security risks are identified and assessed for degree of risk to self, others, property and premises. 3.2 Response is formulated and carried out within scope of own role, competence and authority.

D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 63 Paragon Corporate Training Self Development - the edge 3.3 Requirements for assistance are identified and sought from relevant persons. 3.4 Changing circumstances are monitored and responses are adjusted as required to maintain security. 3.5 Relevant documentation is completed and securely maintained with due regard to confidentiality in accordance with organisational procedures.

EVIDENCE GUIDE

 Correctly interpret and follow client/assignment instructions

 Effectively operate and maintain security systems and communication equipment

 Identify and appropriately respond to potential threats which increase the security risk to self, others, property and premises

 Complete and process documentation

 Observe and comply with relevant legislation and procedural requirements

EVIDENCE SUBMITTED FOR Unit Title: Patrol premises Unit Code: CPPSEC2015A

COMMENTS:

17. Unit Title: Contribute to investigative activities Unit Code: CPPSEC2016A

1.1 Applicable provisions of legislative and organisational requirements relevant to a ssignment instructions are identified and complied with. 1.2 Assignment instructions and other relevant information is clarified as required with relevant persons. 1.3 Resource and equipment requirements are confirmed and organised in accordance with organisational procedures. 1.4 Equipment is checked for operational effectiveness and faulty or damaged equipm ent is reported in accordance with organisational procedures. 1.5 Inspection of surveillance site is conducted to identify and record factors which may impact upon assignment instructions.

ELEMENT 2 - Did Candidate gather information?

2.1 Sources of information are selected and assessed for suitability appropriate to meet assignment instructions. 2.2 Assistance is provided in interviews in accordance with organisational procedures. 2.3 Meetings are conducted in accordance with organisational procedures. 2.4 Meetings and interviews are documented and processed in accordance with workplace procedures.

ELEMENT 3 - Did Candidate conduct surveillance?

3.1 Surveillance is conducted in accordance with assignment instructions and applicable legislative requirements. 3.2 Surveillance equipment is positioned and operated in accordance with manufacturer’s instructions. 3.3 Individuals or groups behaving in a suspicious or unusual manner are identified

D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 66 Paragon Corporate Training Self Development - the edge and monitored. 3.4 Evidence of surveillance is completed and processed in accordance with organisational procedures.

Element 4 – Did Candidate complete assignment?

4.1 Reports are prepared presenting all relevant facts and observations in appropri ate format, style and structure. 4.2 Observations provided in reviewing and debriefing situations are accurate and constructive. 4.3 Opportunities for improvement are identified and recommendations provided t o inform future practice. 4.4 Surveillance records and reports are completed and securely maintained with d ue regard to confidentiality. 4.5 Equipment is checked, cleaned and stored in accordance with organisational procedures.

EVIDENCE GUIDE

 Demonstrate the application of systematic approaches and duty of care requirements when managing information and other investigation material

 Capacity to function as a part of a team in a multiple operative (static and mobile) surveillance

 Verify communication and surveillance requirements prior to Assignment

 Effectively operate and maintain investigative and communication Equipment

 Identify and respond appropriately to potential threats and hazards which increase the security risk to self, others and property

 Observe and comply with relevant legislation and procedural requirements

EVIDENCE SUBMITTED FOR Unit Title: Contribute to investigative services Unit Code: CPPSEC2016A

COMMENTS:

18. Unit Title: Protect self and others using basic defensive tactics Unit Code: CPPSEC2017A

D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 69 Paragon Corporate Training Self Development - the edge ELEMENT 1 - Did Candidate identify need to use defensive tactics?

ELEMENT 2 - Did Candidate apply basic communication and negotiation techniques?

2.1 Effective interpersonal techniques are used to facilitate an effective exchange of information. 2.2 Communication is conducted in a courteous manner and reflects sensitivity to 1.1 Applicableindividual social provisions and cultural of legislative differences and organisational. requirements relevant to 2.3 Basicthe application negotiation of defensivetechniques techniques are used toare maintain identified positive and complied interaction with. and divert 1.2 Factorsand minimise which aggressive might impact behaviour. on own or others safety are identified and appropriate 2.4 Contradictions,response procedures ambiguity, evaluated uncertainty against useor misunderstandings of force guidelines. are identified and 1.3 Causesclarified. of conflict and harmful behaviour are anticipated and appropriate responses 2.5 to Factors prevent which escalation might are impact implemented. on the safety and security of self and others are 1.4 Alternative anticipated responseand contingency options aremeasures assessed are for formulated viability andand withdrawalimplemented options as are identified required. and incorporated into defensive options. 1.5 Personal safety needs are identified and assistance sought from relevant persons as required.

ELEMENT 3 - Did Candidate apply basic defensive techniques?

3.1 Appropriate basic defensive techniques are selected to maintain safety and are applied within use of force guidelines. 3.2 Movements and actions of subject are monitored to anticipate movement and aggressive actions. 3.3 Stance and distance from subject is maintained to maximise ability to apply recognised hold techniques quickly and discontinue contact at cessation of threat. 3.4 Assistance requirements are determined and requested in accordance with organisational procedures. 3.5 The need to restrain, secure or escort subject is established and appropriate response implemented. 3.6 Relevant documentation is completed and securely maintained in accordance with organisational procedures.

D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 70 Paragon Corporate Training Self Development - the edge EVIDENCE GUIDE The Evidence Guide identifies the requirements to be demonstrated to confirm competence for this unit.

What critical aspects are required for evidence of competency?  Interpreting and complying with legal and procedural requirements

 Identifying current and potential risk factors and their impact on the incident/situation

 Selecting response options within specified legal and strategic Limits

 Reacting in a timely manner to the application and termination of Force

 Applying empty hand techniques that avoid vital areas of the body where applicable

 Using communication techniques to give clear and accurate information in a form which is preferred and understood by the receiver

 Use basic negotiation techniques to defuse conflict

EVIDENCE SUBMITTED FOR Unit Title: Protect self and others using basic defensive tactics Unit Code: CPPSEC2017A

COMMENTS:

19. Unit Title: Monitor electronic reporting facility Unit Code: CPPSEC2018A

ELEMENT 1 - Did Candidate monitor and maintain electronic security systems?

ELEMENT 2 - Did Candidate process and organise data?

2.1 Data is received, interpreted and processed in accordance with organisational procedures. 2.2 Data is entered, checked for accuracy and processed in accordance with organisational procedures. 2.2 Processed data is securely stored in accordance with organisational procedures. 1.1 Applicable provisions of legislative and organisational requirements relevant to 2.4 assignmentProcessing errorsinstructions and deficiencies are identified are identifiedand complied and reportedwith. in accordance with organisational procedures. 1.2 Security systems are systematically monitored and tested to ensure performance is maintained within defined operating guidelines. 1.3 Actual or suspected faults or deficiencies in security systems are reported in accordance with organisational procedures. 1.4 Preventative and breakdown maintenance arrangements for security systems are confirmed with relevant persons. 1.5 Back-up procedures to maintain security and integrity of security systems are implemented in accordance with organisational procedures. 1.6 Safe workplace practices are identified and complied with in accordance with Occupational Health and Safety (OHS) requirements

ELEMENT 3 - Did Candidate respond to incident?

3.1 Security incidents are assessed on reported information for degree of risk to persons, property and premises. 3.2 Appropriate response is formulated and implemented in accordance with organisational procedures. 3.3 Regular and systematic checks are made with field staff and situations requiring assistance are reported in accordance with organisational procedures. 3.4 Communication channels and processes are used to maintain a continual exchange of information with field staff. 3.5 Relevant documentation is accurately completed and securely maintained with due regard to confidentiality in accordance with organisational procedures D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 73 Paragon Corporate Training Self Development - the edge

EVIDENCE GUIDE

 Identify monitoring functions and capabilities of security equipment/system and monitoring station

 Gather information and data

 Accurately key in and read data and cross-check for accuracy

 Identify errors and program alarms using remote software

 Determine appropriate tests to confirm operation and performance of monitoring while maintaining clear communication with field technician

 Determine clear and appropriate response from the accurate interpretation data and complete and submit all required documentation

EVIDENCE SUBMITTED FOR Unit Title: Monitor electronic reporting facility Unit Code: CPPSEC2018A

COMMENTS:

D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 75 Paragon Corporate Training Self Development - the edge 20. Unit Title: Manage conflict through Negotiation Unit Code: CPPSEC3002A

ELEMENT 1 - Did Candidate assess conflict?

1.1 Applicable provisions of legislative and organisational requirements relevant to o wn role, competence and authority are identified and complied with. 1.2 Conflict is assessed and response options evaluated against legislative requirement s. 1.3 Causes of conflict and harmful behaviour are determined and appropriate responses to prevent escalation are confirmed. 1.4 Communication techniques are used to facilitate an effective exchange of informat ion. 1.5 Specialist assistance is sought as required from relevant persons in accordance with organisational procedures.

ELEMENT 2 - Did Candidate negotiate a resolution?

2.1 Conflict is addressed and resolved using established strategies that comply with org anisational guidelines. 2.2 Negotiation techniques are used to maintain positive interaction, divert and minimi se aggressive behaviour. 2.3 Communication reflects sensitivity to individual social and cultural differences an d used to engage minority groups. 2.4 Contradictions, ambiguity, uncertainty or misunderstandings are identified and clarified. 2.5 Factors which might impact on the safety and security of self and others are anticipated and contingency measures are formulated and implemented as required.

ELEMENT 3 - Did Candidate evaluate conflict response?

3.1 Effectiveness of response is reviewed and evaluated in accordance with organisa tional procedures. 3.2 Incident observations are reported accurately and constructively. 3.3 Review findings identify areas for improvement and recommendations for amen ding future conflict resolution practices. 3.4 Assistance requirements are determined and requested in accordance with organisational procedures. 3.5 Relevant documentation is completed and securely maintained with due regard t o confidentiality in accordance with organisational procedures. 3.6 Effects of stress and other issues related to own well-being are recognised and managed using appropriate stress management techniques .

What critical aspects are required for evidence of competency?  Identifying potential and actual risk factors and their impact on the security risk situation

 Interpreting and complying with legal and procedural requirements.

 Selecting response options which are most effective for the objective

 Reviewing conflict management strategies and making adjustments according to changing circumstances.

 Using communication techniques to give clear and accurate information in a form which is preferred and understood by the receiver

 Using negotiation techniques to defuse and resolve conflict

EVIDENCE SUBMITTED FOR

Unit Title: Manage Conflict through Negotiation

Unit Code: CPPSEC3002A

COMMENTS:

21. Unit Title: Protect the Safety of Persons Unit Code: CPPSEC2010A

1.1 Applicable provisions of legislative and organisational requirements relevant to o wn role, competence and authority are identified and complied with. 1.2 Assignment instructions and other relevant information are clarified as required wi th relevant persons. 1.3 Resource and equipment requirements are confirmed and organised in accordance with organisational procedures. 1.4 Equipment is checked for operational effectiveness and faulty or damaged equipme nt is reported in accordance with organisational procedures. 1.5 Personal dress and presentation is maintained to professional standards at all times.

ELEMENT 2 - Did Candidate escort persons?

2.1 Escort procedures are carried out in accordance with assignment instructions. 2.2 Safety requirements of client, self and others are monitored and maintained. 2.3 Client movement information is exchanged using established communication chan nels and processes. 2.4 Appropriate interpersonal techniques are used to facilitate effective relationships a nd meet client special needs. 2.5 Communication is conducted in a professional and courteous manner which takes into account social and cultural differences .

ELEMENT 3 - Did Candidate identify security and risk situation?

3.1 Potential security risks to client safety are identified and assessed for degree of ri sk . 3.2 Response is formulated and carried out within scope of own role, competence an d authority . 3.3 Assistance requirements are identified and requested in accordance with organisa tional procedures . 3.4 Changing circumstances are monitored and responses are adjusted as required to maintain security . 3.5 Clients are continually advised of all factors which may affect their safety. 3.6 Relevant documentation is completed and processed in accordance with workplace procedures.

What critical aspects are required for evidence of competency?  Complying with applicable legislative and procedural requirements for ensuring the safety of persons.

 Identifying risk factors which might impact on the safety and security of the client and implementing appropriate response measures.

 Maximising the personal safety of the client, self and others during escort procedures.

 Organising resource and equipment requirements appropriate to meet assignment requirements.

 Using effective and culturally appropriate communication techniques to give clear and accurate information, in a form which is preferred and understood by the receiver and which enagaes minority groups.

Unit Title: Protect the Safety of Persons

Unit Code: CPPSEC2010A

COMMENTS:

22. Unit Title: Use Communication Systems Unit Code: TLIE2007A

ELEMENT 1 - Did Candidate identify system features?

1.1 System features and control functions are identified. 1.2 Where relevant, battery and signal levels are monitored. 1.3 Mobile equipment is set up to optimise communication. 1.4 Where relevant, channels are selected appropriate to the communication.

ELEMENT 2 - Did Candidate communicate using communications technology?

2.1 System checks are carried out to confirm communication system is operational in a ccordance with manufacturers instructions and workplace procedures. 2.2 Communication system is operated safely in accordance with manufacturers instruc tions, workplace procedures and (any) regulatory requirements. 2.3 Telephone and radio security is maintained in accordance with workplace procedur es. 2.4 Where relevant, channel selection is appropriate for the location and type of commu nication. 2.5 Messages are transmitted clearly and precisely with due observation of ethics and protocols required of users.

2.6 Where applicable, public address (PA) system is used to communicate with passengers and crew as per standard operating procedures

2.7 Where applicable, incoming messages are received and answered promptly and courteously within operating procedures and (any) regulatory requirements

2.8 Appropriate protocols and procedures are followed when using communications systems during emergencies

2.9 Appropriate protocols and procedures are followed when using communications systems during emergencies

2.10 Vocal communication is clear, unambiguous and uses appropriate procedures, language and codes

ELEMENT 3 - Did Candidate maintain communication equipment operational status?

3.1 Equipment is checked and maintained in working order in accordance with work place procedures. 3.2 Minor faults in the communications systems are promptly identified, diagnosed, and repaired or reported in accordance with workplace procedures.

ELEMENT 4 - Did Candidate complete documentation?

1.1 Appropriate records of communications are maintained in accordance with workplace procedures

What critical aspects are required for evidence of competency?  Applying the underpinning knowledge and skills.

 Demonstrating an understanding of communication equipment.

 Demonstrating an understanding of communication security.

 Applying relevant legislation and workplace procedures..

Unit Title: Use Communication Systems

Unit Code: TLIE2007A

COMMENTS:

D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 85 The following is an example of the completed face sheet showing units elected for RPL. A completed face Paragon Corporate Training Self Development - the edge sheet for the unit: Comm effect. in the security industry. Evidence in the form of appendices such as letters and other documentation relating to the applicants skills as a security officer with the Burswood Casino.

D:\Docs\2018-01-08\004fa243b57a5e3093c3b5984313816e.doc 91