Mentoring Co-Ordinator

BBC YOUNG AMBASSADORS

JOB DESCRIPTION

Job Title: BBC Young Ambassador

Reporting to: Apprenticeships and Training Schemes Co-ordinator

Location: BBC North, MediaCityUK, Salford

Hours: Part Time (17.5 hours) or Full Time (35 hours) for a maximum of 6 months

Pay: £3.68 per hour for 16 and 17 year olds £4.98 per hour for 18 and 19 year olds

We are looking for local young people to work in a variety of customer-facing roles, supporting our teams by welcoming and looking after their guests, and our facilities. We need people who can represent the BBC positively and enthusiastically to visitors and our local communities; and who can also represent their local community positively to BBC staff and visitors. This is a great opportunity for those who enjoy meeting new people and want to develop their skills and gain experience that they can put on their CV. It is also a fantastic chance to be involved in a huge part of the BBC’s history – the development of a major new centre in Salford.

There will be opportunities to get involved in a whole range of areas with our part- ners at Balfour Beatty and find out more about how buildings are managed. This could include working with security, catering, housekeeping, reception, tours and the post room team.

You will also get the chance to help the BBC Outreach and Education teams and working at BBC external events, which further promotes the BBC and helps local communities.

Please note this role is not a production role, so you will not be working on making programmes.

How to Apply Please complete the application form and send it to Nicola Merriman, Trinity Business Training, Salford City College, Merchants Quay, Salford, M50 3SR or email to [email protected] Closing date for applications is 10am on Friday 10th February

Important Dates

28th February – 8nd March Pre-Employment Course at Salford City College Week Beginning 12th March Interview day Monday 19th March BBC Ambassadors first day at work PERSON SPECIFICATION

Knowledge and Qualifications  Basic knowledge of some areas within Salford or Trafford which you can talk to others about  No qualifications are required and, if you have them, they should not be higher than Level 1.  No qualifications above Level 1 / GCSE’s (any grade accepted)  If you are not sure what level your qualifications are, then please check with your careers advisor / youth worker / tutor, or contact us.

Experience  Little or no experience within a work environment

Skills  Good communication and relationship skills  Understand the need to be professional at all times  Ability to work with others as part of a team  Ability to work alone and follow instructions

Values & Attitudes  Enjoy meeting and talking to new people  A positive and enthusiastic approach to work  A willingness and enthusiasm for championing both the BBC and local communities  Committed to your own learning and development – especially in communication and presentation  Happy to get involved with extra tasks or activities to help the team  Committed to treating people equally, respecting differences and challenging prejudice and discrimination

Special Conditions  Aged 16 – 19 years old on 19th March 2012  Resident in either Salford or Trafford local authority areas  This post is subject to an enhanced CRB check  Must have the right to work in the UK Further Information

The BBC has moved a significant number of its departments to MediaCityUK, Salford Quays. As part of the BBC’s commitment to the local economy and young people, we are creating a number of job opportunities for 16-19 year olds as BBC Young Ambassadors.

For the BBC, our move to MediaCityUK is an opportunity to transform the way we operate. It’s our chance to reassess everything we do - how we work with each other and how we link with our audiences, local communities and the wider media world.

Our Salford Quays complex reflects this new thinking. The buildings have been designed to provide a creative and inspirational environment - one where you’ll have the freedom and equipment you need to produce brilliant work.

However, the one thing that won’t change is our commitment to diversity. We’ll continue to be a place where people’s differences are recognised and valued. We’ll also keep on making sure our buildings are a positive and welcoming environment for everyone who works or visits here.

Balfour Beatty Workplace is the service delivery partner of BBC North and their primary goal is to provide a world class service that will support a creative and customer focussed working environment. Balfour Beatty matches the customer service aspirations of the BBC and will contribute to the BBC’s goal of welcoming the public to its facilities. The image, presentation and in- terpersonal skills of all our teams will provide an exceptional customer and visitor experience. The goal of providing a World Class Service is the common vein that runs through all of the Departments under the remit of Balfour Beatty Workplace and BBC Workplace.

Is this role for you? This role has been designed as a first job, aimed at local 16-19 year olds, who may have limited or no experience of the world of work. The kind of person you are and your attitude to work is much more important to us than your knowledge, experience or qualifications.

Through this job, each Young Ambassador will develop a range of skills that will be valuable for their CV and for them in their future. They will increase their experience and confidence of working with others, dealing with mem- bers of the public and understanding how large buildings are managed. These skills can be used in a number of jobs and in particular roles that re- quire customer service knowledge. You will also have the opportunity to gain either Level 1 or Level 2 qualifications in Customer Service.

What happens when I finish working for the BBC? You could work in this role for up to 6 months. We hope that you will have had an inspiring experience and that you will aspire to progress further, building on the foundation of your time with us. You may want to work in another customer service or facilities management role with another com- pany. Or you may want to study for higher qualifications. We will help you to think about your next steps when your time with us is coming to an end.