Parkview Surgery Prg

PARKVIEW SURGERY PRG

Minutes of Meeting on November 10th 2016

Chaired by: Trish Cullen Secretary: Anita Hargreaves

Members Present: Rachael Kilburn, Sharon Taylor, Anita Hargreaves, Trish Cullen, Don Holloway, Emma Goodall, Don Lowden, Jean Darbyshire, Maria Bell, Dorothy Gains, Eddie Hopkin

Apologies: Christine Smith

1. Welcome and introductions

New members, Maria Bell and Dorothy Gains were welcomed

2. Actions from previous meeting

 Leaflets were handed pout during flu day and as a result 15 people expressed a willingness to join the PRG, - 11 as virtual members and 4 as attending members.  See Item 9 of the agenda  The editor of the surgery website is Trish. More information from the PRG is required.  No further Dementia meetings have been held

3. Friends and Family

800 responses were received during the month of September. There was a big push on asking patients at flu clinics. The cumulative total for the year so far is that 96.5% of patients were likely or extremely likely to recommend the practice to family and friends.

4. Surgery Updates/ Staff changes

 Carole Wilson is the new receptionist  Amy Baggott is an apprentice in reception

The practice is still trying to recruit permanent doctors 5. Feedback from CQC Inspection

The report will state that the practice is given a Good rating and received good across all areas. It will be published online in about a month’s time. There were 24 comments from patients. PRG members were interviewed.

6. Review of PRG

Anita will circulate the Terms of Reference and Mission Statement to all PRG members, for consideration at the next meeting. All members are asked to read and make suggestions if alterations are necessary. This will be a main topic for discussion at the next meeting. Rachael suggested that the PRG Mission Statement and the Surgery Mission Statement should be worded in a similar way.

7. Quality Access Scheme

 Counselling appointments started in October. There are 4 appointments a week and each patient will have between 6 and 10 sessions

 Rachael clarified the issue of Peer review. This is for all clinicians to ensure that all tests that can be done prior to referral, have been done and to ensure that all clinicians are handling patients and referring in a similar manner. The aim is to achieve a uniformed approach, with fewer variations, between clinicians across North Kirklees.

8. Update on new improvements

 “Hello my name is” – each surgery door displays the name of the practitioner. This has been very effective  Dementia café. This was successful and more will be held  A Carers Count Day has been arranged (See next item)

9. Carers Count

A carers meeting has been arranged for 24th November at 2pm. This will be run by Ann Marie from Carers Count and any member of the PRG may attend. Don Holloway will be our official representative. Ann Marie will also talk to surgery staff. Carole Wilson is to be the Carer’s Champion for the practice.

10. Any other business

 Jean reported an issue regarding her forgotten medication whilst away from home. The surgery has now ensured that the procedure is known by staff.  Local chemists are providing patients with information about the changes to prescription arrangements, whereby they will be issued by the surgery and not the chemists. All 4 local practices are doing the same.

11. Actions to be taken

 Rachael will put an item about the Electronic Prescription Service on the next newsletter and website for patients who forget to take their medication away with them.  Rachael will email Anita the documents for Terms of Reference and the Mission Statement. Anita will send these out with the minutes of this meeting  Rachael will send a link to the PDF of the CQC Report to Anita, when the report is published and she will send it out to members.

Time and date of next meeting

2nd February 2017 at 2pm.