FSSP HSKPG SRVCS Orientation; Housekeeping Services Performance Management Work Plan & Performance Evaluation

Facilities Services Performance Management Work Plan

Combined KRR Rating______

(Outstanding Performance, Very Good Performance, Good Performance, Below Good Performance, Unsatisfactory Performance)

Key Results Tracking Actual Rating Comments Responsibilities Expectations Source Results Results Frequency

-clean and restock rest room -direct observation -clean entrances -quality assurance -clean stairwells and elevators checklist feedback General -clean lobbies, hallways, social -valid compliments/ Cleaning rooms complaints -clean offices -clean classrooms and labs -clean exam rooms and laundry rooms -complete special request work -direct observation orders according to instructions -review of Work by work order deadline Order Completion Special -complete schedule activities by Activities deadlines

-collects trash and recyclable -direct observation daily -valid compliments/ -separates as needed complaints Trash and -places in appropriate Recyclable containers -washes trash cans once per week as needed -cooperates with -direct observation coworkers(rather than compete) Team Work -supports group decisions even if not in total agreement -solves problems with tack -treats tea members with respect and offers to help coworkers when necessary -offers to help coworkers when -direct observation necessary -shares knowledge/resources to Collaboration reach common goals -is truthful -direct observation -takes pride in work -looks for and takes on new Integrity challenges

Key Results Tracking Actual Rating Comments Responsibilities Expectations Source Results Results Frequency

-follows instructions exactly -direct observation -pay attentions to Duty Roster -valid compliments/ Attention to -performs routine assignment complaints -carries out assigned tasks Detail consistently

-good attendance record -direct observation Performance -follows ECU policies -leave records Stability (attendance, vacation, sick, etc.) Service -courteous to public, students, -direct observation Orientation faculty, and staff -valid compliments/ complaints -dresses appropriately for work -direct observation Impact or wears uniform appropriately

-places wet floor signs -direct observation -notifies supervisor of any -injury investigation hazards immediately Reports -takes action to protect other -Valid from accidents Compliments/ Safety -helps to enforce and abides by Complaints safety policies -wears appropriate personal protective equipment -recommends improvement and/or corrects existing unsafe conditions

W/P Interim Year End Evaluation Development Review Employee

(please type or print) (initial & date) (initial & (sign & date) date) Supervisor

(please type or print) (initial & date) (initial & (sign & date) date) Manager

(please type or print) (initial & date) (initial & (sign & date) date) Page 2 Distribution: top copy (original) – Human Resources Second Copy – Supervisor Third Copy - Employee East Carolina University

Work Standards Plan and Performance Appraisal

Social Security Number:

Classification: Housekeeper Department: Housekeeping Services

Position Number: Period Covered:

Supervisor: Telephone Number: 6169

Supervisor Position: Division: Administration & Finance

University Address: Old Cafeteria East Basement

Work Plan Discussion Date:

Interim Review Date:

Performance Appraisal Date: Name:

Interim Progress Review:

Development Plan:

Employee’s Signature/Date Supervisor’s Signature/ Date Page 3 Name:

Supervisor’s Comments:

Employee’s Comments:

Overall Evaluation Employee’s Signature Date ___Outstanding ___Very Good Supervisor’s Signature Date ___Good ___Below Good Manager’s Signature Date ___Unsatisfactory

Employee’s signature does not necessarily indicate agreement with the evaluation. It does indicate that the evaluation review took place.

Hskpwkpl.doc 10/99