2015 Utility Payment Conference

Agenda is subject to

change 2015 Utility Payment Conference

Monday, September 21 Session Item 12:30 PM – 2:30 PM Exhibitor Registration Welcome Exhibitors! Booth Set-up 2:30 PM – 3:30 PM Payments 101 –Terms, Definitions & Acronyms 3:00 PM – 6:00 PM Utility Registration Welcome Attendees!

Utility Padfolios – 3:00 PM – 6:00 PM Welcome Reception Beverages and light hors d’ouevres Exhibit Booth Visits

Tuesday, September 22 Session Item Registration Continental Breakfast 7:30 – 8:30 AM Breakfast 8:30 – 8:45 AM Welcome, Intro and Housekeeping Rose Clemensen & Amanda Johnson- UPC 8:45 – 9:15 AM Welcome - Atlanta Gas South 9:15 – 10:15 AM Impact of Growing Utility Mobile FISERV Bill Payments on E-Bill Adoption and Card Funded Payments 10:15 - 11:15 AM Break Booth Visits 11:15 – 12:15 PM Leveraging Technology to Achieve SRP, Paymentus Excellence in Customer Service 12:15 – 1:00 PM Lunch 1:00 – 1:45 PM Residential Bill Transformation ComEd 1:45 – 2:45 PM System Shock: The New Normal for Vantiv Online Payments after Data Breaches 2:45 – 4:00 PM 2016 Announcement & Break Booth Visits 4:00 – 5:15 PM Utility Only Session 1 Rose Clemensen & Amanda Johnson – UPC 5:15 PM Enjoy Atlanta!

A special thank you is extended to our sponsors and exhibitors. Their participation helps us provide you with an affordable and rewarding conference experience.

2015 SPONSORS Agenda is subject to change

2015 Utility Payment Conference

Wednesday, September 23 Session Item 7:30Thursday, – 8:30 September AM 24 Breakfast Session Continental BreakfastItem 7:00 – 8:00 AM Breakfast Full breakfast buffet 8:008:30 – 8:159:10 AM AnnouncementsBooth Visits Amanda Johnson & Rose Clemensen- 9:10 – 9:15 AM Welcome Back & Announcements UPCRose Clemensen & Amanda Johnson- 8:15 – 9:15 AM Stay Curious – Best Practices in Ameren,UPC 53 Bank 9:15 – 10:00 AM EvaluatingDrive e-Payment and Outsourcing Adoption by Gas South LockboxSupporting Processing a Consumer Centric Bill 9:15 – 9:30 AM DrawingsDelivery Model 10:00 – 11:3010:45 AM UtilitySame DayOnly ACH Session and IIAuthorizations NACHA 11:3010:45 – 12:0011:30 PMAM ClosingBreak Comments and 2016 Last Chance ConferenceBooth Visits Information 11:30 – 12:15 Rules and Regulations – What Does NACHA It Mean for You? 12:15 – 1:00 PM Lunch 1:00 – 1:30 PM Booth Drawings Amanda Johnson & Rose Clemensen 1:30 – 2:30 PM Case Study – Journey to Achieving Dominion 100% Same Day Processing of Payment Inquiries 2:30 – 3:15 PM Options and Solutions to Best Chase Manage the Changing Marketplace for Utility Bill Payment 3:15 – 3:30 PM Break 3:30– 4:15 PM Exceptions Panel TBA 4:30 – 6:00 PM Evening Event Beverages and light hors d’ouevres 6:00 PM Enjoy Atlanta