Competency Framework Non-Management Staff

Engineering Plant Operative NIWL303/08/2011

JOB DESCRIPTION

Job Title: Engineering Plant Operative Water Supply Grade: EPO Salary: EPO Grade Location: Drumaroad / Fofanny Water Treatment Closing 5pm, Thursday 25th August Works Date: 2011

Permanent and fixed term NIW staff are invited to apply for this vacancy.

Applications Applications must be made using the appropriate application form which may be obtained from:

Recruitment Office Human Resources Old Westland Road Belfast BT14 6TE

Email: [email protected]

Completed applications must be returned to the Recruitment Office to arrive no later than 5.00pm on Thursday 25th August 2011- please contact to confirm receipt.

Further information about this post can be obtained from Maynard Cousley on Further Information extension 50199 or via email, [email protected]

Any candidate experiencing difficulty in completing the application form because of a disability should contact the Recruitment Office.

LATE APPLICATIONS WILL NOT BE ACCEPTED

Background Structure

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Within NI Water’s Operations Directorate, the Water Supply Function operates and maintains raw water sources and associated water treatment works across Northern Ireland. The Function is responsible for producing treated water to agreed standards for distribution to customers.

The present organisation structure is based on a geographic deployment of staff comprising 6 main groups reporting to 2 Area Managers [East /West]

The organisation chart below shows the organisation structure relevant to this particular post:

WATER SUPPLY STRUCTURE

HEAD OF WATER SUPPLY

AREA MANAGER - EAST AREA MANAGER - WEST

PLANT MANAGER

DRUMAROAD & FOFANNY WTW’S

EPOs (5)

PROCESS OPERATORS (3)

Key Activities – Duties & Responsibilities: The main duties and responsibilities of the role will be as follows:

 Carry out and record routine planned and preventative maintenance of plant & equipment as scheduled on the computer based Mobile Work Management System;

 Implement and record fault diagnosis and repair faults as required, utilising the computer based Mobile Work Management System;

 Fault diagnosis and reporting faults to the Plant Manager and the M & E Services team via the computer based Mobile Work Management System;

 Inform and advise line managers, suggest options and recommend a course of action to resolve particular issues;

 Operate water treatment works and sludge treatment plants in accordance with set instructions and operational manuals;

 Sample and analyse water quality through the Works;

 Adjust chemical dosing in accordance with guideline parameters;

 Identify and assist in the ordering of plant / equipment replacement parts, chemicals, fuel etc;

 Checking and signing off deliveries of fuels, chemicals, sludge loads and other plant or equipment delivered to site;

 Advise and assist other team members on treatment process related issues;

 Site security inspections and reports together with other health and safety duties as required by line management;

 Report on and ensure compliance with Environmental Management System for both in-house and contracted activities;

 Collate and monitor performance data to ensure compliance with NIW Key Performance Indicators and Business Plan targets including Drinking Water Quality Regulations;

 Problem solving and decision making through the use of standards, procedures, established regulations, precedent and by using innovative and creative thinking to resolve complex issues;

 Other general duties affecting the operation of the water treatment works as required by line management;

 Administrative and other duties as delegated by line management (e.g. managing contractors, completing risk assessments, completing method statements, data input to various systems etc);

 Attendance/Work at other Water Treatment Works required by line management;

 The post holder will be required to take part in an on-call rota and attend site(s) in the case of emergency alarms;

 The post holder may be required to work outside normal working hours on weekdays, week-ends and public/privilege holidays as per business needs.

The above is given as a broad range of duties and is not intended to be a complete description of all tasks.

Key Working Relationships (with whom and the nature/purpose of contact)

Internal: Day to day liaison with Plant Manager, Process Operators and Work Control staff to agree, prioritise and report on work activity required to operate and maintain nominated Water Treatment Works. As required contact with Asset Optimiser, Area Manager, M&E Service’s staff, Scientific staff, Health & Safety Officer and Business Unit staff to provide information and contribute to the decision making process in relation the operation and maintenance of nominated Water Treatment Works.

External: To provide information and assistance to appointed external contractors, consultants and suppliers providing goods/ services at nominated Water Treatment Works; Provision of data on request to any external Regulatory Authority, Auditor or other Government Agency verified by NIW.

Essential Criteria

Applicants MUST, be able to demonstrate in their application form and at interview:  A relevant National Vocational Qualification (NVQ) level 3 AND be a time served, electrical or instrumentation craftsperson; OR

 Completion of a recognised electrical or instrumentation apprenticeship AND have significant relevant trade experience working as a craft worker; OR

 A electrical or electronic HNC Qualification AND significant relevant experience within the water industry;

 The ability to respond to emergency alarms at both Drumaroad and Fofanny WTW’s within a reasonable period of time.

 Be certified as competent in the use of breathing apparatus or be medically fit for and in a position to obtain certification should they be successful;

 Hold a full current driving licence.

If it is necessary to shortlist further from the list of eligible candidates the following criteria will be applied in the order listed:

 At least 1 year’s relevant trade experience gained within the last 5 years;  The experience required above may then be increased incrementally by 1 year periods to a maximum of 4 years.

Applications will also be considered from applicants with relevant formal qualifications considered by the selection panel to be of an equivalent or higher standard to those stated above. If putting forward an equivalent qualification please provide the type of qualification & date awarded. The date awarded is the date on which you were notified of your result by the official awarding body. If you believe your qualification is equivalent to the one required, the onus is on you to provide the panel with details of modules studied etc so that a well informed decision can be made.

Key Skills/Behavioural Competencies  In addition to satisfying the above criteria, applicants will also be expected to display the following qualities and skills at interview:  Experience and/or knowledge of water treatment processes and of the mechanical and electrical equipment used in water treatment plants;  Experience and/or knowledge in the operation of IT systems and familiarity with electronic controls and operation of electrical equipment;  Experience and/or knowledge in the operation and servicing of process control equipment. (instrumentation, PLCs. etc);  Ability to interpret basic technical drawings and to communicate verbally and in writing with staff and colleagues at all levels;  Knowledge of regulations and health and safety requirements relating to water treatment;  Ability to work both as part of a flexible multi-disciplinary team and to use their own initiative in a complex and challenging environment. 

Key Competencies: In addition to satisfying the above essential criteria, applicants will also be expected to display evidence of the key skills/ behavioural competencies which are set out at the end of

this document.

Shortlisting will be based on information provided in your application form. It is therefore essential that you indicate how and to what extent you meet each of the criteria asked for in the application form.

Failure to provide sufficient information in support of your application prior to the closing date will not be considered grounds for appeal if you are not considered eligible or not shortlisted. Those candidates whose application forms do not clearly demonstrate that they meet all of the Knowledge, Skills and Experience will not be invited for interview.

Therefore, only evidence presented against each separate criterion will be considered.

Training Relevant Training and Development will be provided to support you.

Additional Information The successful applicant will be based at Caugh Hill/Lough Fea Water Treatment Works, but they will be required to work at other Water Treatment Works and provide cover at other locations when necessary, for which an NIW vehicle will be provided; The successful applicant will be required to report for work at the scheduled sites at 0800 hrs Mon – Fri; Applicants must be willing to participate in standby and call-out duties to provide an emergency service; Must signify an acceptance of a contractual obligation to participate in standby and call-out duties to provide an emergency service; A standby duty allowance and any overtime will be paid at the appropriate rates of pay.

Note:- Competency testing may be used in the selection process if required

Terms of Appointment This is a fulltime, permanent appointment.

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NI Water Value RESULTS Associated Behaviours

Demonstrates A Customer Orientation Plans For Results And A Focus On Quality Descriptors Descriptors  Always acts with the customer (both  Plans and organises work tasks to internal and external) in mind ensure that work objectives are met  Understands customer needs and  Approaches work in an orderly and strives to meet or exceed their systematic way, prioritising workload expectations to resolve customers needs  Sensitively engages with the  Makes best use of resources customer to understand and manage (technical, financial and people) to expectations deliver results  Actively seeks out and responds to  Seeks solutions, displaying flexibility, customer feedback to improve levels enthusiasm and creativity when of service and communications confronted by problems, in order to  Executes workload in an efficient, meet the needs of the customer timely and accurate manner  Manages and organises time  Ensures data integrity by taking time effectively and efficiently, allocating to enter data correctly at source and realistic timescales for activities reviews data provided for accuracy  Monitors own progress against  Takes ownership and responsibility deadlines for quality of work  Meets agreed targets  Work is mostly error free the first time  Meets agreed timescales with little waste or need to redo work  Raises concerns in a timely and  Mistakes when identified, are quickly appropriate manner when facing a rectified problem or are concerned that they  Ensures work is conducted and will be unable to meet a completed to the appropriate demand/deadline standards  Finishes what they start  Takes reasonable care for the health  Accepts ownership and accountability and safety of themselves and of for results others who may be affected by their acts or omissions at work  Displays a continuous drive for improvement  Uses tools and equipment safely and effectively  Selects the best tools for the job to meet the needs of the customer and meet organisational deadlines  Understands the importance of displaying a professional approach at all times as a representative of NI Water  Recognises the importance of their work and its contribution to the success of NI Water Competency Framework Non-Management Staff Competency Framework Non-Management Staff

NI Water Value CAN DO / WILL DO Associated Behaviours

Demonstrates A Can Do / Will Do Solves Problems And Makes Good Approach Decisions

Descriptors Descriptors  Displays self confidence and self  Solutions focused belief that engenders confidence  Is creative when approaching in them from others problems and seeks solutions to  Has a positive, optimistic and overcome them future orientated approach  Analyses and evaluates solutions  Pursues everything with energy, to ensure the best solution is drive and a need to finish implemented  Is action orientated and makes  Applies specialist technical things happen knowledge to deal with queries  When appropriate challenges the and problems status quo  Is receptive to new and creative  Remains calm under pressure ideas  Does not easily give up in the face  Makes timely decisions when of difficulties, resistance and required to do so within the limits setbacks of their authority /responsibility  Is resilient and determined -  Seeks appropriate input/advice achieves through repeated effort from others when making  Delivers on commitments decisions  Dependable  Considers the broader impact of  Takes initiative (when their decisions appropriate) to work under their  Participates in group decision- own direction making by providing ideas and opinions  Sought out by others for advice and solutions  Provides individuals with information so that they can make accurate decisions Competency Framework Non-Management Staff

NI Water Value TEAMWORK Associated Behaviours

Working Together Team Ethics

Descriptors Descriptors  Works to ensure the team  Personal integrity, practices what vision/goal is achieved he/she preaches  Viewed as a team player and is  Behaves in a fair and consistent cooperative manner  Understands and performs own  Shows genuine respect for others role  Respects diversity  Understands and links with other  Takes time to find out what others team roles have to say and is receptive to  Communication is clear, succinct other ideas and gets the desired message  Shows tolerance and across consideration  Attends and willingly contributes in  Understands and is sensitive to team meetings the viewpoints of others despite  Relates well to all kinds of people, personal differences regardless of seniority  Practices attentive and active  Effectively builds and maintains listening and checks before acting rapport and constructive working  Ensures equal and fair treatment relationships and opportunity for all  Seeks to find common ground and  Aware of own behaviour and its solve problems for the good of the impact on other team members team  Uses humour appropriately  Encourages collaboration, gaining  Is widely trusted and keeps trust and support of others confidences as appropriate  Acts as a role model for less  Is open and honest experienced staff  Admits mistakes  Willing to share knowledge, skills  Does not misrepresent and expertise with less him/herself for personal gain experienced members of staff  Willing to volunteer to help others succeed  Actively contributes to efforts to promote the services of NI Water Competency Framework Non-Management Staff

NI Water Value GROWTH THROUGH CHANGE Associated Behaviours

Embraces Organisational Change Ensures Personal Change, Growth and Development Descriptors Descriptors  Works to deliver change  Takes responsibility for own  Receptive to change and learning and development different/new ways of working  Identifies and plans to address  Understands the need for own development needs organisational change  Ensures they maintain their  Looks for new and better ways of technical competence and any doing things required certification  Makes suggestions for  Practices self learning improvements to their normal  Proactively and regularly seeks working routine feedback  Focuses personal effort on  Open to constructive criticism activities that contribute to  Works to deploy their strengths business performance and compensates for weaknesses  Seeks and promotes innovation and limitations  Seeks to adjust to change  Attends and participates in positively training opportunities  Transitions to the new and  Open to learn from the new and different novel  Can support things he/she does  Is personally committed to and not totally agree with actively works to continuously  Encourages and generates ideas improve him/herself to enhance future performance of  Learns from mistakes self/team/NI Water  Takes personal responsibility  Copes with uncertainty during when things do not go well periods of change  Works to improve and expand their skill set