Via Christi HOPE, Inc

Cherokee Elder Care

Job Title: Receptionist Prepared: 1/25/08 FSLA Classification: Non Exempt Supervisor: Center Manager

Approved by: ______Date: ______

Job Summary The Receptionist is required to greet visitors and route incoming calls to the appropriate individuals. Additional responsibilities include providing information regarding services, typing and filing and helping other areas as assigned.

Essential Job Functions  Answers the telephone and directs incoming calls to the appropriate individual in a courteous and professional manner.  Greets visitors, families, vendors, etc. and assists them with information and directions.  Interacts with participants or participants’ representatives and directs them to appropriate individuals.  Files various financial, participant, and employee documents accurately.  Processes outgoing mail; receives, sorts and distributes incoming mail accurately, timely, and according to process.  Types various correspondences as asked by department supervisor(s) and/or Program Director.  Maintains current directory listings such as essential telephone numbers.  Knows office equipment operating and user maintenance procedures, including but not limited to phone system, photocopiers, fax machine, postage meter, etc.  Maintains strict confidentiality of all participant information.

Non-Essential Job Functions  Participates on task groups and committees, with supervisor approval.  Is familiar with facilities’ policies, procedures and operations.  Accepts assigned duties in a cooperative manner and performs all other related duties as assigned by Supervisor.  Establishes and maintains an organized, clean, and orderly work station and storage room area.  Comes to work in neat, clean attire and consistently presents a professional appearance. Working Conditions / Physical Demands Ability to sit and stand for extended periods of time. Ability to communicate verbally with an excellent comprehension of the English language. Ability to move about with reasonable accommodation, and be able to reach, turn, twist and touch. Ability to lift up to 35 pounds and move objects short distances. The Receptionist is required to obtain assistance of another qualified employee when attempting to lift or transfer objects over 25 pounds. Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling.

Knowledge, Skills and Abilities  1-2 years’ customer service experience; prior experience in a senior care environment a plus.  Computer experience including Word and Excel.  Excellent written and oral communication skills.  Positive energetic attitude.  Employee must demonstrate on an ongoing basis the ability to develop and maintain good working relationships with co-workers and department heads.  Must have excellent communication skills, be able to cope with mental and emotional stress related to the position, function independently, have flexibility and personal integrity.

Education/Certification Education: High School or equivalent.

Acknowledgment: I have read the above Receptionist job description and fully understand the requirements set forth therein. I meet all the requirements of this position, and I can perform all essential functions of the job. I agree to abide by the requirements set forth in this document.

I understand the contents of this job description are presented as a matter of information only and as guidance as to Cherokee Elder Care’s expectations for this position. This job description is not intended to give rise to contractual rights or obligations, or to be construed as a guarantee of employment for any specific period of time or for any specific type of work. Furthermore, Cherokee Elder Care reserves the right to interpret, amend, modify or cancel, terminate or withdraw any or all sections or provisions of this job description at any time with or without notice.

______Employee Signature Date

______Cherokee Elder Care Representative Date