Curriculum-Vitae s467

CURRICULUM-VITAE

PERSONAL INFORMATION

Name: Gianina Alhou Date of birth: 02 July 1986 Civil status: Married Nationality: Romanian Address: Doha, Qatar Phone: 0097433152149 E-mail: [email protected] / [email protected]

PROFESSIONAL EXPERIENCE:

Hotel Sir Lujerului Hotel Manager: June 2013 - july 2015 Company: S.C. Dib Com Inter S.R.L. Country: Romania

Hotel Sir Orhideea Hotel Manager: September 2011 - June 2013 Company: S.C. Dib Com Inter S.R.L. Country: Romania Hotel Sir Colentina Hotel Manager: January 2009 - September 2011 Company: S.C. Dib Com Inter S.R.L. Country: Romania

Responsibilities: - Supervising activities of reception department and housekeeping - Preparing various daily and monthly financial statements for accountancy office - The establishment and management of collaborative agreements - Debt recovery - Managing online booking systems - Verification and registration bookings - Solving tasks regarding administrative and customer service and efficient resolution of customer issues - Database of company management and files (employees, timesheets) - Promoting and selling hotel services - Applying reductions - Recording customer consumption

Hotel Sir Colentina Receptionist: September 2008 - January 2009 Company: S.C. Dib Com Inter S.R.L. Country: Romania

Responsibilities: - Reception and accommodation of clients - Taking and recording bookings from clients - Preparing the necessary documents accommodation customers - Billing services - Promoting customer service - Providing information to all sectors and departments of customer data - Making telephone connections inside and outside the hotel - Closing day hotel - Departure training and assisting the client on departure

EDUCATION:

2009 - 2006 – "Lucian Blaga" University - Sibiu, Romania - Licensed in Economics Sciences with Specialization in Economics of Trade, Tourism and Services.

2005- 2001 – "Dimitrie Cantemir" High School, Husi, Romania - Profile Construction and Civil Engineering. ABILITIES: Languages : Romanian: native language English: Spoken - good, Read - advanced, Writing - good

PC knowledge: Windows Word, Excel, Internet Explorer Diploma for advanced use of Medallion (Hotel Management Software)

Social skills: I am a team spirit person, fair, loyal, I assimilate and understand new information quickly. I like reading books and listening to music.