Personal Profile s3

Michelle Hancox 65 Colne Road Earby Lancashire BB18 6XL

07952 924307 [email protected]

PERSONAL PROFILE

I have excellent communication skills and like to speak to people of all organisational levels. I have 26 years’ experience in Training, Management and the Hospitality sector. I take pride in being organised, approachable, hardworking, trustworthy, honest, professional and loyal.

I am looking for my next challenging role, where I can develop new skills and expand on my knowledge and experience. I am confident working with all Microsoft office programmes and work daily with Excel spreadsheets, PowerPoint and Word.

PROFESSIONAL QUALIFICATIONS A1 Assessor award Level 3 Level 2 Certificate in Equality & Diversity Safeguarding in FE Certificate Certificate in Event Management IQA Award Level 4 BTec Level 2 in Retail Knowledge PTLLS Award Level 3 BTec Level 2 in Customer Service Functional Skills Maths Level 2 BTec Level 2 in Business Administration Functional Skills ICT Level 2 BTec Level 2 in Team Leading Level 3 in Information, Advice & Guidance IOSH Personal Licence

EMPLOYMENT HISTORY Trainer/Assessor/Tutor/Internal Quality Assurer February 2009 – Present (Employed & Freelance)

As a Trainer/Assessor I have delivered apprenticeships to learners in various occupational areas including Hospitality & Catering, Customer Service, Business Administration, Team Leading, Warehousing and Management. In the past few years I have also internally quality assured the above qualifications for a number of different training providers. I currently deliver classroom based training to unemployed clients three days a week and IQA for the other two days. I enjoy sharing my knowledge & experience and helping others develop their skills and abilities. I am also open minded to take on others thoughts and ideas.

I have delivered traineeships, apprenticeships, Assessor award qualification and short courses (levels Entry 3 – Level 3), working to awarding body standards, including Pearson, City & Guilds, Highfield and NCFE to name a few. I have been observed by both awarding bodies and colleges and received scores of ‘Good’.

As an IQA, I am proud of the feedback I have received regarding my quality assurance work. I have a keen eye for detail and take quality of delivery seriously ensuring learners of all levels and abilities have a fair and knowledgeable experience. I have delivered standardisation meetings to help and support assessors/trainers with their delivery, sharing experiences and good practice to help develop areas for improvement.

Michelle Hancox Page 1 Owner Chloe's (Gift Shop) April 2002 - February 2009

Main Duties:

• Source suppliers and set up business accounts • Train and maintain my balloon décor qualifications • Diary management • Generate business • Management of staff including training • Build relationships with local hotel/function rooms to gain regular business • Customer service • Business accounts & tax returns

I relocated to Earby for family reasons and as it had been a long ambition to have my own shop, I opened a Balloon, Card & Gift Shop in the village. I studied and became a certified balloon artist and I grew the business all by word of mouth recommendation. The business grew steadily, but due to increased overheads over time, it became unprofitable and I reluctantly closed the business.

Conference & Banqueting Manager, Hillcrest Hotel, Widnes May 1996 – April 2002

I was approached by the Hillcrest Hotel and asked to apply for the Conference & Banqueting Manager’s position. Although the majority of my responsibilities were the same as those at the Crest Hotel, the one major difference was that I was now responsible for the Christmas and New Year Functions including overnight accommodation for up to 360 people per night. This element of my role was worth approximately £300,000 over a six week period. I had the added pressure of building the conference & banqueting business into a profitable department from virtually nothing.

Conference & Banqueting Manager, Crest Hotel, Runcorn June 1990 – May 1996

I started my employment at the Crest Hotel as a waitress and worked my way through the front of house departments. I started in the Conference & Banqueting department as an assistant, organising small functions and meetings. I was then promoted to Conference & Banqueting Manager. I had sole responsibility for the bookings and revenue of 13 meeting rooms of varying sizes and a function suite with a capacity of 550.

For my final position at the Crest Hotel, my duties included:

To co-ordinate events and functions for companies and private parties To develop working relationships with companies and individuals to increase the likelihood of repeat business and/or visits Responsible for the staff welfare and recruitment of 15-20 staff, including training Responsibility for all conference/event enquiries from local/national companies and booking agencies (for example central bookings office)

Michelle Hancox Page 2 Collating information and compiling contracts to send to clients Organise functions for corporate businesses, private weddings (including Civil Weddings) and parties. Responsible for the ordering of office and conference room stationery, ordering additional audio visual equipment and stock control General secretarial duties for the hotel’s General Manager.

EDUCATION Halton College of Further Education September 1989 – July 1990 BTec First Diploma in Hotel & Catering Studies City & Guilds 706/1 – Basic Cookery

Norton Priory Comprehension School September 1984 – July 1989

GCSE: Mathematics English Literature English Language Science German Computer Studies Home Economics

HOBBIES & INTERESTS

Cookery/Baking, going to the Theatre and watching Comedy (TV or live)

REFERENCES

Available on request

Michelle Hancox Page 3