Email to SFR 3/12/16

Email sent to SFR 3/12/16. Sent in French (below).

Thank you for your email 29/11/16 replying to my letter of 15 November.

Certainly I am unhappy that this 16€ credit during 12 months has not been applied to my account. However, if you read a little further into my letter there were many other overcharges and errors in your invoices from 5/6/16 to 5/11/16 leading to my detailed listing of your overcharges and my subsequent claim for a credit of 125.70€ for these 6 months.

Additionally I requested a return to my previous contract, you appeared to have totally ignored this request.

I also requested a link be put on my old perso.neuf site to my new, at the time, perso.sfr site. I am now absolutely amazed and annoyed to discover that you have now closed down all perso.sfr sites and I received absolutely no notification for this. I believe there was a contractual obligation in my previous contract to supply a personal web site, it was not explained to me that when, on your persuasion, I changed my contract, that this obligation would be removed. I am particularly annoyed at this sudden removal of my web site, to which there were many external links and which I have been running on one or other of your sites for over 15 years.

Best regards

David Barker Mirande, France

Merci pour votre courriel 29/11/16 répondant à ma lettre du 15 novembre.

Je suis certainement mécontent que ce crédit de 16 € sur 12 mois n'ait pas été appliqué à mon compte. Cependant, si vous lisez un peu plus loin dans ma lettre il y avait beaucoup d'autres surcharges et erreurs dans vos factures du 5/6/16 au 5/11/16 menant à ma liste détaillée de vos surcharges et ma réclamation subséquente pour un crédit de 125.70 € pour ces 6 mois.

En outre, j'ai demandé un retour à mon contrat précédent, vous avez semblé avoir totalement ignoré cette demande.

J'ai également demandé un lien être mis sur mon ancien site perso.neuf à mon nouveau, à l'époque, perso.sfr site. Je suis maintenant absolument stupéfait et agacé de découvrir que vous avez maintenant fermé tous les sites perso.sfr et je n'ai reçu aucune notification pour cela. Je crois qu'il y avait une obligation contractuelle dans mon contrat précédent de fournir un site Web personnel, on ne m'a pas expliqué que lorsque, selon votre persuasion, j'ai changé mon contrat, cette obligation serait supprimée. Je suis particulièrement contrarié par cet enlèvement soudain de mon site Web, à laquelle il y avait beaucoup de liens externes et que j'ai exécuté sur l'un ou l'autre de vos sites depuis plus de 15 ans.

Meilleures salutations

Thank you for your email 29/11/16 replying to my letter of 15 November.

Certainly I am unhappy that this 16€ credit during 12 months has not been applied to my account. However, if you read a little further into my letter there were many other overcharges and errors in your invoices from 5/6/16 to 5/11/16 leading to my detailed listing of your overcharges and my subsequent claim for a credit of 125.70€ for these 6 months.

Additionally I requested a return to my previous contract, you appeared to have totally ignored this request.

I also requested a link be put on my old perso.neuf site to my new, at the time, perso.sfr site. I am now absolutely amazed and annoyed to discover that you have now closed down all perso.sfr sites and I received absolutely no notification for this. I believe there was a contractual obligation in my previous contract to supply a personal web site, it was not explained to me that when, on your persuasion, I changed my contract, that this obligation would be removed. I am particularly annoyed at this sudden removal of my web site, to which there were many external links and which I have been running on one or other of your sites for over 15 years.

Best regards