Northwest Missouri State University s2

Technology Support Assistant Application Return the application to: Client Computing Office, Owens Library (room 122B) Northwest Missouri State University or email to [email protected] Client Computing/Information Systems Incomplete applications will NOT be considered. Date of Application: PERSONAL DATA

Last Name First Name Middle Name Northwest ID# 919 Local Street Address City State Zip Primary Phone

Permanent Street Address City State Zip Alternate Phone

Email Address Northwest Username S BACKGROUND DATA Have you received Federal Work Study? Yes [ ] No [ ] Have you ever been convicted of a felony or misdemeanor? Yes [ ] No [ ] If yes* when, where and for what?

*A criminal conviction is not an absolute bar to employment but will only be considered in relationship to specific job requirements. 1. Do you currently hold a valid driver’s license? Yes [ ] No [ ] 2. Have you been convicted of any traffic violations in the past three years? Yes [ ] No [ ] 3. Has your driver’s license ever been suspended or revoked? Yes [ ] No [ ] If yes for questions 2 or 3, please explain circumstances:

AVAILABILITY TO WORK Preferred number of hours per week: Which trimesters are you available to work? Fall [ ] Spring [ ] Summer [ ] NOTE:  You may work no more than a total of 20 hours per week with all campus jobs through the NW Student Employment program.  You MUST be enrolled in six (6) hours or more of academic credit each trimester that you work.  Graduate students who have received assistantships are not eligible for other NW student employment positions. EDUCATION Anticipated Graduation Date (sem/year): Northwest Cumulative GPA: Semesters completed at Northwest: Northwest Credits Completed: Course of Study (major/minor): Status: Incoming Freshman [ ] Freshman [ ] Sophomore [ ] Junior [ ] Senior [ ] Graduate [ ] MILITARY SERVICE Do you have any experience from your military service that would be relevant to the job for which you are applying? Yes [ ] No [ ] Not applicable [ ] If yes, please explain: EMPLOYMENT HISTORY* List any former employment starting with the most recent. All types of employment should be listed here. Dates Name and Address of Employer Position Held List Major Additional Information and Supervisor Duties From: Name Job Title Reason for Leaving

Address What did you like best To:

Phone Supervisor What did you like least

From: Name Job Title Reason for Leaving

* MUST be completed, even if a resume is provided. DO NOT WRITE “SEE RESUME.” REFERENCES A MINIMUM of TWO references must be listed with complete contact information. References from Northwest are PREFERRED. Name Relationship to you How long have Phone # Type of you known this Reference person? __ School __ Work __ Personal __ School __ Work __ Personal __ School __ Work __ Personal

Do you know anyone who works (or has ever worked) for Client Computing/Information Systems? Yes [ ] No [ ] If so, who? ORGANIZATIONS AND AWARDS List present and past organizations and any positions that you have held in those organizations. Please include the beginning and ending dates of your membership. Also, list any awards or scholarships you have received. Organization/Award Positions held Date(s)

COMPUTER KNOWLEDGE Please rate your current knowledge in different areas of computing based on the following key: 0 = Huh? 1 = I've heard of it, and maybe used it once. 2 = I have used it more than once. 3 = I know it fairly well. 4 = I am proficient. Mac Operating System SPSS Windows 7 HTML Windows Vista Adobe Dreamweaver Windows XP Adobe Flash Windows Phone Adobe Fireworks iOS (iPad, iPod, iPhone) Adobe Acrobat Android Operating System Adobe Photoshop Blackberry Operating System Adobe InDesign MS Word 2010 Adobe ImageReady MS Excel 2010 Adobe Illustrator MS PowerPoint 2010 USB Flash drives MS Access 2010 Software Installation MS Publisher 2010 Notebook Computer Troubleshooting MS Visio 2010 Desktop Computer Troubleshooting MS Outlook 2010 Network Connectivity Troubleshooting Web Based Exchange Mail Network Configuration (Wired/Wireless) Outlook Live Email Installing Hard Drives eCompanion/Northwest Online Installing CD/CDRW/DVD drives myNorthwest Installing RAM CatPAWS Installing Scanning Hardware/Software Internet Explorer Use of Scanner Hardware/Software Google Chrome Northwest Network Printers (Install/Troubleshoot) Firefox Local Printers (Install/Troubleshoot) Safari Monitors & Projectors (Install/Troubleshoot) 1. What social media sites do you have profiles on?

2. Of the above listed accounts, which ones are you currently active on? CUSTOMER SERVICE You are required to provide our customers with outstanding service. Do you accept this responsibility? Yes [ ] No [ ] What is your definition of customer service?

During the interview, you will be asked to give examples of how you have provided outstanding customer service. QUESTIONS 1. Briefly explain why you want to work as a Technology Support Specialist.

2. What do you consider a personal strength?

3. What is an area that you are working on to improve?

4. What is your greatest accomplishment or greatest opportunity?

RELATED COURSEWORK Please list any related courses you have completed in high school, vocational technical school, college, or professional training seminars.

PROFESSIONAL CERTIFICATIONS Please list any computer certifications you have taken and/or are currently working on. SCHEDULE Please write in your class schedule. Also, put in any additional meetings, band practice or sports training that you are required to attend. Time Sunday Monday Tuesday Wednesda Thursday Friday Saturday 8 - 9 a.m. y

9 - 10 a.m.

10 - 11 a.m.

11 - Noon

Noon - 1 p.m. 1 - 2 p.m.

2 - 3 p.m.

3 - 4 p.m.

4 - 5 p.m.

5 - 6 p.m.

6 - 7 p.m.

7 - 8 p.m.

8 - 9 p.m.

9 - 10 p.m.

10 - 11 p.m.

11 - Midnight Please list below any additional hours that you would prefer not to work.

STATEMENT OF APPLICATION

It is my understanding that the first trimester of employment is probationary. During this probationary trimester, if my work and services have not proven satisfactory, my employment may be discontinued at will, without prejudice or recourse. Upon satisfactory completion of the initial trimester probationary period I understand that I will enter the regular employment classification. In the event I should terminate my employment, I agree to file my resignation two weeks prior to the effective date.

PLEASE READ CAREFULLY - By inserting my name (as written above) in the text field below, I certify that the above statements are correct. I understand that any false information (or omissions) in the application, or its supporting documents, will be sufficient grounds for refusal to hire me or termination without notice. I agree that all rules, orders, and regulations of the Board of Regents affecting my employment shall constitute a part of my appointment or employment. I further understand that Northwest Missouri State University has the right to review my education, previous employment, driving and criminal records and other background data.

Please re-type your name here (this is a proxy for your signature): Date (MM/DD/YYYY):

Northwest Missouri State University is an equal opportunity employer. RETURN THIS APPLICATION TO THE CLIENT COMPUTING OFFICE OR EMAIL TO [email protected]