Fundraising Manager (Individual and Community Giving)

Job JOB PROFILE

Job Title Fundraising Manager (Individual and Community Giving) Reporting to Head of Fundraising Responsible for No direct line reports (Volunteers) Contract 12 month fixed term (possibility to extend) Salary £36,900 - £45,100 (negotiable for exceptional candidates)

Overview Doctors of the World UK is part of the global Médecins du Monde (MDM) network, which delivers over 300 projects in more than 70 countries through 3,000 volunteers.

Our vision is of a world in which vulnerable people affected by war, natural disasters, disease, hunger, poverty or exclusion get the healthcare they need.

Through our health programmes and advocacy we work to ensure excluded people overcome barriers to realising their right to health. Since opening in the UK in 1998, we’ve raised £14m for overseas programmes, helped 9,000 service users here and fought for health as a human right for all.

We work with and for: » people in crisis, providing life-saving humanitarian healthcare in times of war and after natural disasters » vulnerable migrants, including by advocating for the right to health across Europe » people at risk of harm, especially from HIV or HepC, like drug users and sex workers » women and girls’ right to sexual and reproductive health

Last year our international budget was €113million. Our UK forecast income in 2015 is £10million.

Job Purpose In this new role you will be responsible for securing and growing income from individuals and community fundraising initiatives, successfully utilising investment funds to scale up this area of our fundraising work. We have ambitious plans to diversify and grow sustainable income, especially unrestricted income, and achieve a step change in our income and impact. You will be an accomplished direct marketing expert, with a proven track record in growing income from individual and community giving, including through digital channels and activities. With strong analytical skills and ability, you will possess creativity and strong entrepreneurial flair, with vision and tenacity to succeed. You will anticipate trends in individual and community giving and how to apply them in your work, particularly in the digital arena; and you will want to take calculated risks and innovate to achieve the highest return on investment. You will have proven success in successfully fundraising with limited resources. You will be driven to excel in your work and thrive in a fast-paced environment and supportive team that is committed to the highest levels of personal and team performance.

Key Duties Key Activities Raise & grow income from  Work with the Head of Fundraising to develop the new strategy for increasing income individuals across all individual giving streams.  Design and implement an individual donor giving acquisition plan by assessing, planning and delivering our mass market supporter acquisition programme.  Work with specialist suppliers and internal teams to develop campaigns from initial brief through to post-campaign analysis, assessing performance against agreed KPIs and ensure accurate and actionable results, reporting and analysis. Make recommendations for future campaigns, in order to maximise the income raised for Doctors of the World.  Project manage each fundraising activity according to stringent budgets and tight timetables, reporting in a timely and accurate way progress against plans and targets, including attrition analysis. Work across the organisation to exploit every opportunity to acquire and retain long term supporters.  Fundraise quickly and effectively at the onset of a humanitarian emergency to which the organisation is responding and needs funds.  Innovate new products and techniques that advance our fundraising aims – both in terms of donor recruitment and increasing donations.  Work with fundraising and communications colleagues to develop fundraising messages and new fundraising materials.  Develop and test approaches to legacy fundraising.  Provide expertise and guidance on all matters relating to gift aid, including maximising income and work closely with the finance team to ensure gift aid declarations are accurately made and stored.  Keep abreast of sector trends and competitor activities and make recommendations on future improvements and opportunities. Raise & grow community  Work with the Head of Fundraising to develop the community fundraising strategy income and direction.  Plan and deliver a portfolio of community fundraising activity.  Manage and develop relationships with community individuals and groups in order to maximise the value of their fundraising.  Promote and recruit new and existing supporters to take part in events and challenges to meet income and expenditure budgets.  Manage, attend and coordinate all challenge events and associated activities.  Measure and test events and activities to inform future activity.  Harness opportunities to cross-sell fundraising products.  Work closely with communications colleagues to produce fundraising messaging.  Manage and develop our new student groups.  Work with the Fundraising Coordinator to manage the community giving programme via the Raisers Edge database ensuring detailed records of all communications are maintained.  Manage the community fundraising budget, negotiating costs with suppliers to ensure value for money.  Stay ahead of sector innovation and development and proactively recommend changes to our funding plan. Donor care & development  Manage and develop donor care programmes that assure the highest levels of donor satisfaction  Develop and manage supporter journeys that optimise lifetime support  Ensure compliance with all privacy and data protection requirements at all times, flagging issues with the Head of Fundraising should any arise  Seek to ensure the greatest return on investment across all activities Grow a diversified pool of  Research and make recommendations that can be implemented to grow unrestricted income, including income and project income beyond existing/past plans unrestricted income Global fundraising  Contribute to global fundraising initiatives that grow the Network’s overall income in partnership with other fundraisers across the Network.  Play and active, leading role in fundraising skills sharing within the Network Strategy development and  Play an active role in contributing to the delivery and development of the plan, delivery: contribute to the especially to stretch income plans development of DOTW’s 5  Participate in monthly ‘pipeline’ meetings, sharing analysis and contributing ideas to year plan new ways of working and securing income, driving fundraising performance.  Contribute to the annual budgeting process. Other Duties  Deputise for the Head of Fundraising as required.  Some out of office hours work and international travel may be required  Other ad hoc duties as required

 To be open to change and demonstrate a flexible and adaptable approach  To work collaboratively with others and be a supportive and effective team member General  To ensure that all activities undertaken on behalf of Doctors of the World UK, externally or internally, are executed in accordance with the overall aims of the organisation and in line with our policies and procedures.  To participate in training and other activities as requested by the organisation.

Stakeholder and  To provide quality customer service to all our respective audiences and stakeholders Customer Service and comply with our quality management protocols

Please Key Deliverables Indicate A R or N/A Individual and community giving fundraising plans A Income and RoI targets met A Supporter engagement and retention plans A

Decision Making Criteria: A = Accountable, R = Responsible

Level of Budgetary Responsibility High All internal staff; suppliers; supporters; relevant MDM fundraising colleagues Key Working Contacts

This is not intended to be an exhaustive list. Your job description may be subject to change.

Person Specification

Job Title Fundraising Manager (Individual and Community Giving)

PERSONAL COMPETENCIES Competency Title The successful candidate will be able to…. Demonstrate effective communication – sharing information, ideas and experiences, presentation skills Communicating with others All employees are courteous, polite, listen to one another, are loyal and honest to all employees and do not use inappropriate language Commit to working co-operatively with others and understand how to influence others to achieve objectives in an effective way

Team working and interpersonal skills All employees cooperate in their team and across the organisation, respects and listens to different views and opinions, welcome new staff and volunteers, treat all people with respect and avoid any behaviour which is, or might be seen as less than honourable Assume accountability for resources in terms of managing people, budget, information and responsibility Managing Resources All employees ensure proper use of resources and information, do not disclose or use information outside the normal requirements of their job and do not misuse systems (such as information technology) Push the boundaries of performance and raise quality. A core element is a focus on striving for continuous improvement and the ability to take initiative Drives Continuous Improvement All employees continually strive to improve their skills, knowledge and the way they work showing flexibility and a willing approach towards change Listen to and address the needs of others as customers, including patients. It includes seeking and welcoming feedback from others and acting on that feedback Customer Services All employees deal with customers in a courteous and polite manner and that they respond to queries efficiently and effectively Take a proactive and flexible approach to maintaining and developing own knowledge and skill base Managing Yourself All employees manage their own work to deliver on time and prioritise work to deliver objectives Understand what needs to be done; stretches to deliver it effectively

Delivery and Meeting Business Plan All employees demonstrate a positive ‘can do’ attitude, stretch their performance standards and balance long-term requirements against short term objectives

RELEVANT EXPERIENCE The successful candidate will have experience of ….

Designing and delivering individual acquisition campaigns that have grown income cost effectively and on time

Digital giving campaigns

Working with multiple suppliers, agencies and partners to deliver income generating projects

Raising income from community giving initiatives

SPECIFIC SKILLS AND KNOWLEDGE The successful candidate will have the ability The successful candidate will have knowledge to…. of….

Raise money from individuals, stretching income targets Direct marketing

Raise funds from community individuals and groups Donor acquisition and retention strategies and techniques

Project management and IT skills, including database Work collaboratively with others, including overseas management

Manage donor relationships exceptionally well The UK fundraising market, trends and opportunities

Spot and act on new acquisition ideas and be proactive in Ideally, the role of a fundraising team in a not for profit developing new approaches and refreshing tried and tested working internationally methods Manage external agencies and suppliers to maximise value Media planning and buying and return on investment

Build strong relationships and manage donor relationships Charity fundraising law and best practice including data exceptionally well protection and confidentially requirements

Communicate persuasively and effectively Event management

Manage a busy workload with multiple priorities and tight Finance processes and developing, managing and deadlines monitoring budgets

Work in a team and use own initiative

Date Created July 2016