Fidelity Investments, Inc., Covington, KY (5/15 10/15)

Mark T. Seiler 3943 Grace Ave., Cincinnati, OH 45211 Tel: 513.317.6482, Email: [email protected] www.linkedin.com/pub/mark-seiler/45/70b/32a Certifications

A+, Network +, HDI Service Desk Analyst

History

Fidelity Investments, Inc., Covington, KY (5/15– 10/15) Configuration Technician (Contract)

Contract position thru IT Workforce Solutions at Covington Campus. I worked in the Investor Center Lab. My primary responsibility was to interact and communicate directly with company employees, perform standard PC Refreshes, and work on the desktop to laptop migration project (AKA The Rep Mobility Project).

Refreshed PCs to Windows 7 and configured computers to ensure they had updated security features, time zones, BIOS, and others. Installed applications based and the type of services the employee performed and the instructions supplied. Tested newly configured computers for appropriate functionality and troubleshoot for any errors found. Troubleshoot malfunctioning units and worked with Lead Technicians on difficult to solve problems or configurations.

Roundtower Technologies, Inc., Blue Ash, OH (10/14 – 5/15) Service Desk Agent

Provide installation, modifications, and support for hardware, operating systems, and software applications. Perform troubleshooting for system and user issues. Enable / Disable user accounts. Research and develop solutions for new problems, while considering operational policies and information assurance requirements. Reviewed nightly Network Threat Reports and Symantec Endpoint Protection [SEP] Reports. Created and update KB articles for new and changed processes.

Vantiv, LLC, Florence, KY (5/14 – 10/14) IT Specialist (Contract)

Ensured connectivity between the Vantiv Data Center, ATM's, customers, merchants and financial institutions. Monitored authorization links and initiated corrective action when a link disconnect occurred. Initiated corrective action and troubleshoot IT infrastructure, including verifying Cisco Router and Switch uptimes, to resolve the communication failure. Coordinated with various SOC and NOC environments concerning the causes of communication failure and to develop solutions. Ensured event correlations using various software and hardware monitoring tools.

Pomeroy IT Solutions, Inc., Hebron, KY (8/12 – 5/14) Service Desk Analyst

Provided phone and remote desktop support for multiple domestic and international business accounts. Performed troubleshooting for clients on a variety of hardware and network issues, such login difficulty, software problems, mobile phones, network folder access, VPN services, and Bit Locker or PGP encryption recovery. Implemented delivery of a range of desktop software applications. Installed standard Operating Systems components like network printers, windows updates, and network drives. Completed ticket auditing as requested by team members. Performed level I administration of a variety

Mark T. Seiler 3943 Grace Ave., Cincinnati, OH 45211 Tel: 513.317.6482, Email: [email protected] of user access consoles, such as RSA, Active Directory, Novell, Cisco Unity Connect, BES, and PeopleSoft (Oracle).

Northern Kentucky University, Highland Heights, KY (9/10 – 12/12) Post-Bachelor Student

The primary focus of the program was scripting, networking and security, set up and monitoring servers, and basic web site construction. The program concentrated on using Linux, Windows 7, and Cisco operating systems in an enterprise level virtual environment.

School projects:  Networked host computers to a single server for LDAP authorization, authentication, Sendmail, and NFS services. Set up and configured ‘monit’ software to monitor entire network.  Set up and configured SSH, DHCP, and other servers.  Set up and configured apache web servers to run multiple sites. Servers were configured to accept both http, https traffic using SSL.  Configured Cisco 2900 series routers for VLAN, RIP, trunking, ACL, and other services.  Wrote scripts in Bash shell and Ruby to automate tasks (apache install, Linux OS install, monit configuration, other).  Built multiple web sites by manually coding using XHTML 1.0 and CSS.  Configured Cisco ASA 5510 series for various firewall tasks.  Set up and configured ‘snort’ to monitor traffic between two cisco switches using the SPAN port.  Completed a forensic analysis of a victim machines

Dearborn County Government, Lawrenceburg, IN (1/97-1/10) Engineering Technician, Highway Department (2002 – 2010)

Designed & maintained data base for the department county road inventory using MS Access (managing road conditions, speed limits, line striping, other). Designed & maintained department web site. I managed the bridge maintenance crew (4 years). Responsible for preparing weekly work schedules, giving safety seminars, preparing annual performance reviews, and other duties.

Oversaw the transition from a paper based record system to an electronic based records system in the planning department. Specifically, used MS Access and PDF scanned documents linked to each record for cataloging new location improvement permits.

Created electronic database and reference directory for on-line searches of old survey records. Created electronic version of referenced section corners records.

Education

B.S. Computer Information Technology, Northern Kentucky University, Highland Heights, KY

Achievements & Honors

US Army, Honorable Discharge Boy Scouts of America, Eagle Scout

Mark T. Seiler 3943 Grace Ave., Cincinnati, OH 45211 Tel: 513.317.6482, Email: [email protected]