Lichfield Street Surgery Walsall Patient Representative Group

Lichfield Street Surgery Walsall Patient Representative Group 2-00 pm, Wednesday 29th January 2014 Minutes

1. Present members: GE, KH, FG, CR, JD, SH, LS, EP, KI.

2. Apologies for absence: DH, Dr AA.

3. Minutes of the previous meeting: agreed.

4. Matters arising: none not covered below.

5. Action list update, where not covered by specific agenda items:

Funds spent in full.

6. Correspondence: CR has resigned from the group. GE will ask him to reconsider.

7. Chair’s update: The Chair has attended several meetings.

PRG reps (Brian’s series)

Questionnaire group – 7,000 returned surveys identified out-of-hours as an area of concern. One member intends setting up a series of DNA meetings. We recognise that this need not affect Lichfield Street Surgery and PRG.

The chair will be attending meetings on cancer and female genital mutilation (FGM), in a private capacity.

The Deputy Chair attended a Healthwatch Assembly on 15 January. Stroke reconfiguration was discussed, causing concern about a reduction in the number of hospitals providing treatment for strokes. John and Estelle commented that a major aim will be to ensure that there is a very high level of expertise at the places where strokes are treated.

8. CCG issues: JD mentioned the importance placed on public value in CCG procurement.

9. Practice update (issues not covered by specific agenda items): we discussed patient surveys and how to ensure a good return of forms. The Chair and SH have met to discuss the questionnaire, and were hard- pressed to identify three issues for improvement.

SH noted that there have been some comments on getting appointments, and others about having a room to speak privately, rather than talking at the reception desk. Some patients have had problems making repeat appointments with the same doctor.

We want to develop a system to display practice and PRG information on the practice TV during the next year, similar to the system Holland Park. Signs for rooms to help patients navigate round the Surgery will be useful.

JD suggested adding a line about the PRG to the bottom of the survey.

We discussed the timing of our meetings, and will have a substantive discussion next time.

EP updated the position on doctors, following Dr AA resignation. The Practice is not going to be a final year student location, reducing student presence by 50%.

The Practice has caretaken the Sai practice for two years, but will not be able to do so in future. The arrangement will end on 31 March. The time has seen a significant improvement in that practice’s performance.

The Practice will not be appointing a new partner immediately. Dr Ryan Hobson will start as a salaried doctor in August. Dr Patara is leaving, and Dr Nazir (the current Registrar) leaves next week, and Dr Atwal will replace him. Dr Brookes will be with the practice until the end of March. EP will arrange for relevant information to be on the TV in the reception area.

CQC – a one-person inspection of the Sai Practice has taken place. Visits are risk scored, and 20% of practices will be visited this year. Two days’ notice was given, and the visit was patient-focussed. The assessor triangulated data between doctors, patients and reception staff. The report focuses on patients, and did not make any recommendations. Estelle’s view of the report was positive – and there were no recommendations! Child protection, incidents and so on were a focus.

10. PPG joint meetings: covered by Chair’s update.

11. Any other business: none.

12. Date and time of next meeting: 2 pm on Wednesday 12th March.

We agreed that the AGM will be on 14 May at 7 pm.

There will be a meeting to review the TV display options on 12 February at 11-30. Appendix 1 – Action list

Lichfield Street Surgery Walsall Patients’ Participation Group action list 2013-14 Ref. Issue Detail End date Lead 12 Using funds – patient needs? To use our bank balance for Practice patients. Next meeting Dr Azam 23 Review meeting times When we have held a few meetings at each March 2014 John to put on time we are scheduling, we will be able to meeting agenda for that decide whether we are reaching out to a wider meeting group of patients with either 2 pm or 6 pm meetings – or even if a mixture works best. 26 Health and Social Care Information Sam to email data on this to all PRG members ASAP Sam Centre 27 Display system Main item on next agenda Next meeting John 28 Line on patient survey to publicise Self-evident By survey date Sam the PRG 29

Note: remove issues from list on completion. Do not auto-number! Appendix 2 – future meetings

Meeting Date Time PRG meeting Wednesday 12th March 2014 2 pm PRG meeting Wednesday 23rd April 2014 6 pm PRG meeting A meeting to plan the AGM 2 pm Annual general meeting Wednesday 14th May 2014 7 pm PRG meeting Wednesday 4th June 2014 6 pm Appendix 3 – Notes on committee duties THESE ARE DUTIES THAT GROUPS/SUB COMMITTEES USUALLY ADOPT I FEEL WE SHOULD ADOPT SUCH JOB DESCRIPTIONS.

CHAIRMAN

Leadership and control of meetings. Fore front of Group activities Can call officers together for out of committee discussions Check through minutes before being sent out to other committee members. Provide Annual Report. Communicate with Doctors, Sam and Estelle when necessary.

VICE CHAIR

Will stand in for Chair and cover/share duties

SECRETARY

Take minutes at meetings Responsible for accuracy to proof read minutes Have good understanding of Rules and Governance Will keep Rules updated and inform committee as necessary Provide Annual Report for Committee and AGM Distribute minutes to other committee members and a few spare

TREASURER

Keep Records of Income Report to Committee on Finances Annual Report to AGM

EVERYTHING SHOULD BE REPORTED TO CHAIR/VICE CHAIR