Assistant Manager Job Description

Niagara Falls Country Club Assistant Manager

General Description of Position Responsibilities: The Assistant Manager is directly responsible for the activities of the service areas of the Clubhouse, which includes both formal and casual dining, general housekeeping, Front Office/Reception, overnight guest rooms, locker rooms, laundry, valet, and the Halfway House. The Assistant Manager is responsible to establish and oversee the service training programs for food and beverage service personnel, to include determination of service standards and a system to monitor and improve service quality and efficiency. The Assistant Manager directly supervises the duties of the Dining Room Manager and Banquet Manager, as well as lead positions in the laundry, Halfway House, valet, housekeeping and locker rooms. The Assistant Manager is responsible to develop and maintain an effective program of employee recognition and reward, to ensure a high degree of employee morale. The Assistant Manager is required to maintain a high degree of daily member interface and contact. The successful candidate should be comfortable and confident in this highly visible role. The Assistant Manager works closely with the Executive Chef and other department heads daily, to coordinate and lead the activities of the Clubhouse, tournaments and special events. The Assistant Manager is also the key staff contact to the Entertainment Committee; coordinating special social and entertainment events, booking bands and entertainment for all tournaments, special events and holidays. Administrative responsibilities include the monitoring of operating and capital budgets for all departments/activities under the position’s control. This includes regular monitoring of labor costs and operating results, preparations of variance reports, and development of corrective actions when needed. The Assistant Manager is responsible for all supply and expendable inventories for their departments, including china, glassware, silver, beverage products, linens/towels, locker room and staff uniforms.

Candidate Qualifications: A four year degree (preferably in Hotel/Restaurant/Club) or Business Management, 3 years-related experience and/or training; or equivalent combination of education and experience is preferred. A person with strong, interpersonal skills, a commitment to service, and a personal and professional self- confidence to lead others is critically important. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Candidates should have the ability to write routine reports and correspondence. The ability to speak effectively before groups of members, guests and/or employees of the Club is important. Ability to use standard accounting, word processing, and presentation software in preparation of reports, studies, analyses, and related administrative duties. General understanding of standard point of sale computer systems specific to the Club industry. Ability to deal with problems involving several concrete variables in standardized situations.

Educational Qualifications: A four year degree (preferably Hotel/Restaurant/Club) or Business Management, 3 years related experience.

Date Position is Available: Immediately.

Other Benefits: A competitive salary will be offered, commensurate with the job’s responsibilities and the individual’s experience and qualifications. Benefits include health and life insurance, dental insurance, vacation, IRA in accordance with the Club’s benefits program, and CMAA membership and continuing education.