Strategy 2: Communicating for Improve Quality (Tool 4)

We are partners in your care We work to make sure you get the best care possible.

1. We will: 0TAsk0T about and listen to 0TGive0T you timely and complete your concerns information about 0TExplain0T things in a your care way that you can understand

Guide to Patient and Family Engagement [Type text] [Type text] [Type text]

0TEncourage0T your involvement in making decisions about your care and 2. What support your choices can you do?

0TTell doctors and 0TInvolve0T family and nurses about your friends

health.0T in ways that you Tell us about wish yourself and how you are feeling. Don’t assume we know everything about you.

0TMake sure you understand what doctors and nurses

tell you.0T Repeat back what they say in your own words to make sure they explained things well.

Guide to Patient and Family Engagement 0TAsk questions until 0TTell us who you want you understand the involved in your

answers.0T Make sure care.0T You get to you get the decide information you if you want family or need. friends to take part in conversations about your health.

Guide to Patient and Family Engagement