Communication Studies 5 - LP

Interpersonal Communication Test 2 Study Guide Harris-Jenkinson

The test is worth 100 points composed of True/False, Multiple Choice, Fill-in-the-Blank, and Short Answer questions. Points vary for each question.

This test covers the following textbook readings and lectures:  Chapters 6 (Verbal Communication), 7 (Non-Verbal Communication), 8 (Conflict), 9 (Understanding Relationships), 10 (Developing Relationships), 11 (Relationships), from Interpersonal Communication (Beebe & Beebe)  Lectures: Language (Verbal Communication), Communication Climates, Connection Bids, Empathic Responses, Nonverbal Communication, Conflict, Love & Intimacy, Interpersonal Attraction & Interpersonal Power, Relationships

Please note: Some questions are very straight forward and involve rote memory (e.g., definitions, lists), while others are application-based (you may be given an example and asked to identify a concept). Other questions are based upon synthesis (you may not be able to find the exact answer from lecture or in the textbook, but you should be able to figure out the answer if you understand the material). Occasionally I use comic strips as the basis for questions. Items noted below with an asterisk (*) are those requiring short answers.

You should know:  Sapir-Whorf hypothesis (linguistic determinism / linguistic relativity)  Difference between denotative & connotative meanings of words  Language barriers (e.g., allness, polarization, bafflegab, bypassing)  Supportive ways of expressing yourself (using “I” language)*  How words are symbols, and the relationship between the symbols (words) and their meanings (e.g., arbitrary, conventional, culturally bound)  “Connection bids” (John Gottman), types of bids (e.g., “turning toward,” “turning away”)  Gibb’s Communication climates (defensive vs. supportive, and the techniques for each)  Types of confirming and disconfirming responses (e.g., impersonal response, irrelevant response, clarifying response)  Challenges/difficulties in interpreting nonverbal behavior (e.g., culture based, ambiguity, multi-channel)  Nonverbal codes/”icks” (e.g, chronemics, haptics, proxemics)  How verbal and nonverbal messages interact (e.g., repeat & emphasize, contradict)  Types of conflict (e.g., intrapersonal, pseudo, ego, simple)  Conflict myths (e.g., always bad, always be avoided)  Stages of conflict (prior conditions, frustration awareness)  Strategies for avoiding pseudo conflict  Conflict styles; know both the descriptive terms (e.g., competitive) AND the win/lose terms AND be able to plot them on the matrix*  When each conflict style is appropriate  Triangular theory of love (dimensions and various “blends”)  Lee’s types of love (e.g., pragma, eros, ludis, storge)  Factors in interpersonal attraction (both short- and long-term)*  Types of relationships (circumstance, choice)  Types of power relationships (complementary, symmetrical, parallel)  How relationships develop (in general) and both Beebe & Beebe and Knapp’s relational models (elevator and staircase)  Steve Duck’s phases of relationship dissolution

Harris-Jenkinson - 1 - Test 2 Study Guide: Interpersonal Communication  Relationship talk  Types of deception (e.g., commission, omission)  Definitions or descriptions of:  Predicted Outcome theory  Social Exchange Theory*

Harris-Jenkinson - 2 - Test 2 Study Guide: Interpersonal Communication