2009Utility Payment Conference

2009 Utility Payment Conference Monday, October 26 Session Item Location 12:00 – 3:00 PM Exhibitor Booth Set-up All Vendors Set-up for Utility Visits and Exhibitor Registration Welcome Reception 4:00 – 6:00 PM Utility Registration & Welcome Utilities visit Vendor Exhibits Reception Vendor Exhibits

Tuesday, October 27 Session Item Location 7:00 – 8:00 AM Registration Continental Breakfast 7:30 – 8:30 AM Payments 101 Kim Folks, Tampa Electric 8:30 – 9:00 AM Introduction, Welcome & Logistics Rose Clemensen, UPC Executive Director Janet Pinder, Orlando Utilities Commission 9:00 – 9:45 AM Welcome to Orlando OUC Representative 9:45 – 10:30 AM Break Visit Vendor Booths Vendor Exhibits 10:30 – 12:00 AM Generation Y & the War for Talent Jay Jamrod, Institute for Corporate Productivity (i4cp) 12:00– 12:30 AM Introduction Exercise Rose Clemensen, UPC Executive Director 12:30 – 1:30 PM Lunch 1:30 – 1:45 PM Vendor Exhibits Visit Vendor Booths 1:45 – 2:00 PM Announcements & Drawings Rose Clemensen, UPC, Janet Pinder, OUC 2:00 – 3:00 PM Remote Capture for a Mobile World TBD 3:00 – 3:45 PM Break Visit Vendor Booths Vendor Exhibits 3:45 – 4:30 PM Best Practices for e-Bill Adoption & Paper Turnoff 4:30 – 5:00 PM Announcements & Drawings Rose Clemensen, UPC 5:00 PM Enjoy Orlando

Wednesday, October 28 Session Item Location 7:00 – 8:00 AM Continental Breakfast Breakfast compliments of 8:00 – 8:15 AM Overview & Drawings Rose Clemensen/Janet Pinder 8:15 – 10:15 AM The ACH Road: Where We are and Nancy Grant, NACHA What's Coming Up 10:15 – 11:00 AM Break Visit Vendor Booths Vendor Exhibits 11:00 – 12:00 AM Interactive Voice Technology Milsoft, John Abrams, Director, International Accounts 12:00 – 12:45 PM Lunch 12:45 – 1:30 PM Vendor Exhibits Visit Vendor Booths 1:30 – 1:45 PM Announcements & Drawings Rose Clemensen-UPC 1:45 – 2:45 PM Key Components for a Payment Jeff Hill, Sr. Business Operations Analyst, Network Duke Energy, Wayne Norris, V.P. Sales, Global Express 2:45 – 3:15 PM Break Visit Vendor Booths – Last Opportunity Vendor Exhibits 3:15 – 4:00 PM Leveraging Customer Experience TBD 4:00 – 5:15 PM Utility Only Session Vendor Breakdown 5:45 – 9:00 PM Conference Event TBD 1 Thursday, October 29 Session Item Location 7:00 – 8:00 AM Full Breakfast Buffet 8:00 – 8:15 AM Announcements & Drawings Rose Clemensen and Janet Pinder 8:15 – 9:15 AM My Incoming Payments Are TBD Electronic-Now What? 9:15 – 10:15 AM Lively Exchange of Current Topics Open Discussion Moderated by: Facing Today’s Utilities Janet Pinder-OUC  New At Risk Customers  Red Flag Compliancy 10:15 – 10:45 AM Where is Technology Going PerTech Resources, Stephen Watkins, V.P. Marketing 10:45 – 11:00PM Break 11:00 – 11:30 PM Stay Ahead in Fraud Battle TBD 11:30 – 11:45 PM Announcements, Prizes Janet Pinder-OUC and Rose Clemensen- 2010 Conference UPC

11:45 – 1:30 PM Tour of OUC 11:45 AM Assemble for Transportation 12:00 PM Leave for OUC 12:15 PM Tour 1:00 PM Assemble for Return 1:30 PM Return to Hotel

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