Lap of Love - Support Center Care Coordinator

At Lap of Love, we believe in connecting with people and helping pets live a healthy, happy life - especially during that precious final stage. We also believe it is possible to love your job even when a client is sad, and that assisting a family through the passing of their pet is one of the most rewarding aspects of this amazing profession. If you agree, then this is a unique opportunity for you! Lap of Love is seeking empathetic, self-motivated individuals with excellent communication skills and the desire to assist others. We are dedicated to compassionate end of life care and our practice focuses solely on veterinary hospice and in- home euthanasia. We have gained recognition and respect across the country by being available on short notice, and families are extremely appreciative to have you when they need you most!

Job Description * ** *Responsibilities:

 Answers client calls in a timely and supportive manner

 Address client concerns with compassion and coordinates care

 Gathers and accurately documents the client’s personal and pet related medical information

 Possess the ability to schedule appointments in a logistic and effective manner

 Manages and supports client relations for multiple Lap of Love doctors throughout the country

 Communicates routinely with veterinarians & staff, keeping them informed of client requests, appointment information, and any other pertinent information

 Goes above and beyond to assist our clients, their pets and our doctors

 Other duties as may arise from time to time and as may be assigned to the employee Required Skills/Experience:

 Previous experience as Veterinary Technician or practicing front-line animal care

 Strong and professional interpersonal skills

 Strong customer service skills with a passion to help others in every way possible

 Proficient and comfortable utilizing the internet and programs, such as, Gmail, Google Calendar and Skype. Must have the ability to quickly to learn custom software

 Displays compassion, control and confidence in all aspects of the position Schedule:

 Support Center hours are 7am to 11pm, 7 days a week. Must be available to work a 40 hour schedule including nights/weekends

 Each Care Coordinator will be required to be available 3 holidays per year, to be decided by the manager. Holiday pay is provided. Job Type: Full-time

Salary: Based on experience Required Experience:

 Customer Service: 2 years Required Education:

 High school or equivalent/Bachelors or technical degree preferred Location: Lutz, Florida 33549

Job Type: Full-time

Required education:

 High school or equivalent Lap of Love is an equal opportunity employer.

Job Type: Full-time

Required education:

 High school or equivalent