Developingand Implementing a Change Management Programme to Ensure the Transition of The

Team Leader Day Services (NHSCT) Job Title Responsibility for the Northern Area Day Support service Location based in Ballyclare and Magherafelt

Service / Department Operations

Reporting to Operations Manager

Terms and Conditions

Hours 37.5 hours per week Salary Range (FTE) £19,188 - £23,733 per annum Holidays (FTE) 25 days (rising to 30) plus 10 public holidays Employment Status Permanent contract Probationary Period 6 months MindWise Grade F Notice Period (weeks) 4 weeks

Service / Department Description

MindWise Day Support services promote a clear and progressive model of day support which is adaptable and reflective of the needs of service users and carers, adopting a strength based approach to services that help individuals tap into their potential.

The Day Support Services in the Northern area are based in Magherafelt and Ballyclare and whilst there are building bases in both areas there is a community engagement aspect to the service provision

MindWise’s core principles convey our commitment to ensure that all those who use our services are enabled and encouraged to participate in our support planning process. This offers a Recovery based, holistic approach to managing the adverse impacts of mental ill health and is designed to ensure individuals achieve the best possible outcomes.

Job Purpose

The Team Leader will be responsible for:

 Developing and implementing a change management programme to ensure the transition of the services from estates based service provision to a more community inclusive service  Ensuring value is placed on the whole person and a strength based approach is used which promotes the maximum level of independence, choice and control.  The day to day running of the services in relation to maintaining quality standards administration, service related financial management, liaison with Statutory Agencies and regulatory bodies.  Encouraging and supporting SUPER (Service User Participation and Engagement) in all aspects of the Services  The direct line management of the staff teams.

Duties

Delivering Quality and Operational Excellence  Ensure the services offer a wide range of community inclusive activities to ensure the needs of those accessing the services are met.  Design activity schedules to be reflective of resources and partnerships in the community.  Target younger age groups and other under-represented groupings.  Ensure that the service meets its Key Performance Indicators as stipulated in the Service Operational Plan and service contract.  Manage the discharge/move on protocols and pathways e.g. volunteering, education, self managing in the community, MindWise drop-in, other services or providers.  Ensure that all services are quality assured and fit for purpose as measured against internal and external quality assurance standards and applicable regulatory frameworks.  Ensure that the service operates within the Safeguarding of Adults and Children at Risk policies and procedures

Service User Participation and Engagement (SUPER)  Organise and facilitate a quarterly Service Advisory Group meeting ensuring involvement from service users, volunteers, statutory bodies and community groups.  Promote service user led monthly meetings  Promote the choice of WRAP and the MindWise Support planning process  Organise and facilitate two annual carers events in the service and promote to statutory and community bodies.

Performance Management  Manage the day to day operations of the service including general administration tasks, completion of statistical and written reports and ensure comprehensive risk assessments are completed in line with the risk management policy and procedure.  Manage and monitor the service budget and influence the setting of budgets working within MindWise’s financial regulations.  Provide leadership to the service and the team, and manage all aspects of performance including induction, supervision, appraisals, setting clear directions for the service and the team and when needed manage poor performance.  Participate in an effective and continuous development process, and commit to self-development and the development of others.  Ensure all mandatory training for staff is up to date and NISCC registration up to date  Ensure volunteers receive appropriate supervision, guidance and support. Communicating Effectively  Promote good communication within the team and with external agencies and stakeholders.  Provide appropriate communication and support to carers and relatives based on the wishes of the service user.  Ensure relevant management information is cascaded to team.

Building and maintaining effective relationships  Build and promote good relationships with a wide range of stakeholders, especially within the community.  Promote the service to professionals, carers and users of the service.

Innovative and adaptable  Managing and supporting staff to ensure that services remain sustainable and fit for purpose against the 21st century Mental Health agenda.  Innovative and creative, driving service improvement in line with changing needs and external regulatory requirements.  Work with staff, service users and volunteers to organise and participate in fundraising activities Employees of MindWise are required to promote and support the vision, mission and values of the organisation and:  Act as an Ambassador for MindWise, role model their values and behavioural competencies and show commitment to the Recovery Ethos  Carry out their duties and responsibilities in compliance with MindWise and external regulators policies and procedures including Health and Safety Policies, Quality and Statutory Regulations.  Promote a harmonious working environment by adhering to Equal Opportunities and the Equality and Diversity policies throughout the course of the employment  Act in accordance with the provisions of the Data Protection Act 1998.  Work with basic computer packages for example, Microsoft Word, Excel e- mail and the internet.  Be registered with Northern Ireland Social Care Council  Ability and flexibility to work weekends and bank/public holidays

(*This list of duties and responsibilities is not intended to be exhaustive and is subject to review in light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines. Those in all job roles are expected to adopt additional tasks when required; these tasks will be in keeping with the general profile of the role). MindWise does not permit smoking by staff and volunteers in work. MindWise will protect staff, volunteers and others from passive smoking. MindWise wishes to encourage applications from people with disabilities and commits to interview all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities

MindWise Staff Competencies / Behaviours

NB: Underpins MindWise Values and applicable to ALL staff Description Competency / Behaviour Communicating effectively Fosters open communication, listens to others, speaks effectively and prepares written communication so that messages are clearly understood

Develops fresh ideas that contribute to and provide Creative thinking and innovation solutions to organisational, service and client needs

Contributes to and builds successful working Building and maintaining effective working relationships with individuals, team members and key relationships stakeholders

Displays an ongoing commitment to learning and self- Personal Development (willingness to improvement learn) Adapts to changing Organisational and service needs, Adaptable and Flexible conditions, and work responsibilities

Earns others’ trust and respect through t honesty and Dignity and Respect professionalism, helping to create a work environment that embraces and appreciates diversity

Leadership Competencies / Behaviours

NB: Applicable to Leaders, Supervisors and those wishing to develop

Competency / Behaviour Description

Demonstrates initiative and resourcefulness to get Performance Management things done. Provides clear direction and expectations. Acts to ensure others perform in accordance with clear expectations and goals. Motivates others to achieve expected performance goals. Provides quality service to clients and others.

Demonstrates determination, resourcefulness and Delivering Quality and Operational purpose to deliver the best quality and results for the excellence organisation.

Motivates and supports others to develop Creates a positive environment where employees are valued and encouraged to reach their full potential, by being a positive role model eliciting greatness in others

Managing Conflict Identifies and manages disputes at work proactively creating a harmonious working environment. Shows courage and confidence to speak up tactfully, challenging others even when confronted with resistance or unfamiliar circumstances.

Person Specification ESSENTIAL DESIRABLE REF AREA   1 EDUCATION/ PROFESSIONAL QUALIFICATIONS 1.1 QCF level 3 in Health and Social Care (or equivalent)  (short listing) and

Be willing to work towards QCF level 5 Leadership in  Health and Social Care. (short listing)

2.0 EXPERIENCE and KNOWLEDGE You must also have at least two years practice experience  in a mental health setting. (short listing and interviewing) Must have at least two year’s experience of managing a  service including managing a staff team. (short listing and interviewing) One year’s experience of managing a Community Based  Service. (short listing and interviewing) Experience of applying for and securing funding.  (short listing and interviewing)  Experience of planning, preparation and reviewing of (short listing budgets, reporting accurately on financial outcomes for and the service. interviewing)

Must have an understanding of the context within which  the voluntary organizations provide social care services (interview) for people with mental illness or mental health difficulties. Must have a sound understanding of the social care needs  of people with mental health difficulties (interview) .

Experience of working with multidisciplinary teams.  (interview)

Must be able to demonstrate experience of working with  basic computer packages, the internet and emails. (short listing)

3 VALUES & BEHAVIOURAL COMPETENCIES  Ability to demonstrate alignment with MindWise’s core (interview) values and organisational behaviours. A selection of MindWise Core behavioural Competencies will be tested at interview: -   Communicating effectively (interview)  Creative thinking and innovation  Building and maintaining effective relationships  Personal development  Flexibility and adaptability  Dignity and respect  Performance management  Delivering quality and operational excellence  Motivating and inspiring others  Managing conflict

Be able to demonstrate flexibility including working  unsocial hours (weekends, nights and bank holidays) (interview)

4 ADDITIONAL

The successful candidate will be required to undergo an  enhanced with barred list check via the Access (NI) (interview) Service  Be registered with or eligible for registration with NISCC (shortlisting & interview)

MindWise reserves the right to use the desirable criteria for short-listing.