As a Participating Bluecard Program Provider Your Satisfaction Is Our Top Priority!

As a Participating BlueCard® Program Provider … Your Satisfaction Is Our Top Priority!

More than 145,000 member in Blue Cross of Northeastern Pennsylvania’s (BCNEPA) service area. BCNEPA continues to experience growth in out-of-area membership because of our partnership with you! That is why we are committed to meeting your needs and expectations. In doing so, your patients will have a positive experience with each visit.

To help determine whether the BlueCard Program is meeting your needs and expectations, BCNEPA routinely participates in an annual BlueCard Provider Satisfaction Survey. This year’s survey will be administered from May through July. The Response Center, an independent research company, will conduct telephone interviews on behalf of BCNEPA using a randomly selected sample of providers who have serviced BlueCard members within the past year.

The Response Center will ask to speak with the person who is most knowledgeable about filing Blue Cross claims and/or the billing department. Please share this information with the appropriate staff in your office. If you receive a call, we strongly encourage you to participate, as your feedback is important to us.

We continually seek ways to improve our service to you. If you have questions about the BlueCard Program or have suggestions for improvement, here are three ways to contact us:

 Talk to your Provider Relations Representative  Visit us online at: www.bcnepa.com  Contact your customer service representative at (800) 829-8599.

Your comments are always welcome!