PROFESSIONAL Profile s7

Terry Bragg 3669 West 116th Street (216) 256-5778 Cleveland Ohio 44111 [email protected]

PROFESSIONAL PROFILE Motivated, organized team player with extensive skills in office procedures. Strong knowledge of Microsoft Office Suite (all versions), Windows, PC operations/ training, familiarity with majority of office software programs and internet usage. Encompassing a diverse background with outstanding problem solving skills.

PROFESSIONAL EXPERIENCE American Greetings Brooklyn, OH 1999 – 2007 Secretary to Executive Director  Began as a temporary employee in the Sales Training department supporting the Field Sales Hiring Manger.  Hired three months later by the Manager of Sales Training after designing a unique”training aid graphic”.  Advanced to position of Administrative Assistant for the Director of Sales Training in January 2000.  Expanded my skills and knowledge of company processes resulting in promotion to Secretary to Executive Director of Sales Administration in 2004.  Duties included creation of confidential presentations utilizing PowerPoint, composing documents, mail merges and template design in Word; spreadsheet manipulation, formula and macro design in Excel.  Designed an Access “ScoreCard” database to evaluate Field Sales Associates compliance to corporate “best practices” to improve the company’s quality of service.  Created and maintained departments’ webpage on the corporate intranet using Contribute software.  Organized calendars, travel, meetings and expense reporting for multiple Directors in a fast-paced environment.  “Unofficial” computer trainer in many departments based on advanced experience. Allwaste Container Group Cleveland, OH 1996-1999 Administrative Assistant  Performed normal office duties as well as, special projects relating to computer development.  Created database to automate customer “tote” tracking information resulting in savings from reduced expenses.  Customized computer systems for ease of use for individual employees at local facility. Liturgical Publications, Inc. Cleveland, OH 1992-1996 Applications Specialist  Traveled to customer sites to install customized version of WordPerfect 5.1, 61, Quark Xpress for MACs, communication packages and train customers to design and transmit weekly publications.  Provided tech support and training on issues involving software, hardware and userware.  Developed customizations of new versions of software to provide company with a solution to the problem of existing macros being incompatible with upgraded software. EDUCATION High School Graduate. Returned to college in May 2007 to complete my Associates of Business with a concentration in IT and Website Design & Maintenance.

Online link for more information: http://www.clevelandwebdesigning.com/intern/index.htm

SAMPLING OF CAREER SKILLS MS Office (all ver.) Excel Word PowerPoint Access Outlook Windows Travel Arrangements Expense Reporting Internet Searches WordPerfect MAC Photoshop Desktop Publishing Web Design (HTML) PowerProducer Graphics Design IE Explorer/Mozilla PC Support PC Trainer Software (Installation & Customization)