John Griffin Page Two

JOHN GRIFFIN 4613 Waters Edge Lane NW| Acworth, GA 30101 | [email protected] ELECTRONICS/AEROSPACE ENGINEERING

PROFESSIONAL SUMMARY Accomplished Engineer with more than 10 years of added value delivering breakthrough results in product development, manufacturing, and quality assurance. Tactical thinker with equal emphasis on execution and common-sense problem-solving to deliver financial results, operational improvements, and production and service enhancements. Leverage wide-ranging technological talent and leadership to effectively manage process improvements and change, mitigate risk, infuse new ideas, and provide project deliverables on-time and within budget. Solid record of aligning organizations with business objectives to achieve dramatic bottom-line results.

CORE COMPETENCIES Change Management  Network Administration  Lifecycle Project Management Operations Management  Change Control  Database Management  RF and Microwave Electronics  Precision Measurement Equipment Laboratories  Client Relationships  Process Improvement

PROFESSIONAL EXPERIENCE

AT&T/Bellsouth, Birmingham, AL 1998-Present The largest communications company in the United States with over $12B in annual revenue and 3,000,000 employees. Center Support Manager (2007-Present) / Project Manager (2005-2007) / CWINS Support Manager (2003-2006) District Support Manager (2001-2003) / Network Manager (2000-2001) / Electronics Technician (1998-2000) Recognized with multiple promotions of increasing responsibility. Provide direction and support to staff by managing teams o f up to 143 within the Call Center and CWINS maintenance center. Manage the team in meeting all key performance indicator s for the service delivery process. Design and deliver new distribute reports for the center and regional level, which included p reparation of SQL, MS Access, and MS Excel. Oversaw all daily support activities of staff, ensuring on-time completion of all pr oject deliverables. Manage daily acquisitions and analysis, providing resolution to third level customer acquisitions. Respond t o request for Root Cause Analysis and Public Service Commission’s companies, providing identification of issues and creating i nnovative solutions. As Network Manager, provided support and leadership for up to 16 staff members. Prepare district level reports and reconcile all budget items. Key Achievements  Led the entire project lifecycle for the conversion of circuits from special access to unbundled network elements.  Served as a Single Point of Contact (SPOC) for the Management System and Operating Control (MSOC), which enabled all call center management.  Identified $51,000 in misrouted expenses and resolved issue with $271,000 in funds which was allocated incorrectly.  Managed the Triennial Review Remand Order project, which mandated Unbundled Network Elements with Port conversion across the BellSouth Region for CLEC efforts. Efforts included 38,624 lines with 219 projects, resulting in $2M in new revenue.

WNEG TV, Toccoa, GA 1996-1998 A CBS affiliate, recently purchased by the University of Georgia. Broadcast Engineer Directed and managed all repairs of the station equipment, which include cameras, video tape recorders, video switches, audi o switches, servers, microwave transmitters, production board, and master control board. Key Achievements  Recognized for introducing WNEG TV into the digital market by installing and maintaining the first video server and digital editing system. JOHN GRIFFIN PAGE TWO

MEDEX, INC., Duluth, GA 1995-1996 Manufactures medical instruments Integrated services digital network ISDN testers, Fiber optic fault locators, Fiber optic te st sources, Protocol analyzers, Hydrological instruments, Meteorological instruments, Mechanical instruments. Senior R&D Technician Charged with providing lifecycle product development for large volume infusion pumps. Created new product builds, testing, and debugging of prototypes. Skilled in the design, fabrication, and qualification of test fixtures. Created test programs throug h the use of LabView. Communicated with outside vendors, created engineering drawings, and provided technical assistance t o engineers.

PREVIOUS EXPERIENCE

ELECTROMAGNETIC SCIENCES, Norcross, GA Senior Technical Specialist

HEWLETT PACKARD, Atlanta, GA Customer Support Engineer

US NAVY, San Diego, CA Crypto-Logic Technician

PROFESSIONAL & COMMUNITY AFFILIATIONS

United Way, Volunteer Cobb County Sheriff’s reserve, Lieutenant American Association of Individual Investors

TECHNICAL EXPERTISE

Software: Windows, LINUX, Microsoft Excel, Access, Visio

Hardware: Electronics, Precision Measurement Equipment Laboratories (PMEL), Test Measurement, RF/Microwave/mm Wave Test Equipment, Echoic Chamber, Wave guide, Microstrip, Stripline, Satellite communications, up converters, down converters, Broadcast Engineering, Electronic News Gathering

Languages: SQL, Visual Basic

Skills: RF/Microwave Propagation, High Reliability Manufacturing

EDUCATION & CERTIFICATION

Bachelor of Science, Information Systems(2014) AMERICAN SENTINEL UNIVERSITY, Birmingham, AL Masters Certificate, Project Management (2006) GEORGE WASHINGTON UNIVERSITY, Washington, DC

Peace Officer’s Standards Training (1982) Southeast Law Enforcement Academy, Cobb County GA

FCC General Radiotelephone Operator License