Providence Row Housing Association

Job Description

Job Title Property Services Manager

Reporting to: Assistant Director: Property Services

Responsible for: Maintenance Officer’s and volunteers as required.

Main Purpose

A. To provide a customer orientated repairs service that meets a diverse range of needs within the community.

B. Manage all aspects of a day to day repairs service, which includes the use of in-house repairs operatives, to deliver high quality and value for money.

C. Be responsible for void and property inspections and manage purchasing contracts to ensure that all PRHA’s properties are maintained to a high standard.

D. To co-ordinate and manage a team of Maintenance Operatives ensuring they provide a value for money service and used in conjunction with other contractors.

E. Ensure the effective, efficient and sensitive management of PRHA’s property stock within budget and in accordance with the organisation’s aims and objectives.

F. Manage the delivery of programmed works arising from Health and Safety, Risk Assessments and service inspections to ensure that PRHA complies with all its current statutory legislation.

G. Assist the Assistant Director: Property Services with the running of service contracts, lifts, water hygiene, gas etc. to ensure that PRHA minimises its risk exposure in accordance with statutory regulations.

H. To have an understanding of current procurement practices and procedures for responsive and planned maintenance works.

I. Assist with implementing PRHA’s Asset Management plan and ensure that asset data is maintained and regularly updated.

Property Services Manager V3 July 2014 Page 1 Key Responsibilities

1. To assist the Assistant Director: Property Services to implement Risk Management Plans(Asbestos, Legionella etc..) and Health and Safety policies, ensuring that staff are fully trained and that safe working practices are maintained at all times.

2. Develop and implement effective systems for budget management, performance and programme monitoring and report any variances to the Assistant Director: Property Services.

3. Ensure that residents are involved in decisions that affect them and their homes and work with the relevant managers in order relevant validation inspections are undertaken.

4. Carry out appraisals of properties in order to assess affordability and effectiveness of day to day repairs.

5. To ensure that stock condition decency compliance and energy rating of the Association’s stock is collected, recorded and updated to allow accurate business planning reinvestment programmes to be prepared.

6. To manage programmes of work to ensure they are delivered within timescales, budget and in line with the aims and objectives asset management strategy.

7. Develop and promote a customer focused culture within the Property Services team, ensuring that service standards are met and the team regularly receives feedback on the quality of customer service they provide.

8. Utilising modern procurement methods, progressive construction practices and legislation to ensure all work is commissioned at the appropriate time and in a cost effective manner in line with the aims and objectives of PRHA’s Tendering Procedures.

9. Promote cross team working and communication to create a service bespoke to the needs of the stakeholders.

10.To participate in the setting and monitoring of team objectives and key performance indicators as appropriate. To be an active and effective team leader, liaising with the Assistant Director Property Services and other members of the Senior Management Team on all matters of strategic property management whilst promoting corporate aims, objectives and values.

11. To ensure the effective and efficient handling of complaints.

Property Services Manager V3 July 2014 Page 2 12.To carry out regular reviews of the Property Services team members to ensure that all staff are appraised and developed in a effective and sensitive manner and that performance indicators are being met through the setting of and monitoring of individual and team targets.

13.To constantly review working practices in order to continuously offer the highest quality service and standards in meeting the needs of the residents.

14.To represent the Property Services team in a professional manner to both internal and external groups and at meetings as appropriate.

15.To provide reports to the Assistant Director Property Services as required.

16.To ensure that job descriptions are kept under review and training and development needs are identified and met.

17.To ensure that the Association’s Equal Opportunities and Health and Safety polices are implemented fully at all times.

18.To carry out any other duties appropriate to this post as necessary or as requested

Property Services Manager V3 July 2014 Page 3 PERSON SPECIFICATION Property Services Manager

JOB KNOWLEDGE A good knowledge of Housing Maintenance and Management based on experience and use of stock condition databases is essential with specific knowledge and application of:

 Statutory responsibilities relating to construction, Health and Safety and Housing.

 IT applications, including Microsoft Office ‘XP’, and stock condition / asbestos register databases.

 Building Contracts and Technology.

 Maintenance Policies.

 Understanding of the requirements of the Decent Homes legislation.

 Management of budgets.

 Current knowledge of professional property construction and maintenance standards and best practice.

 Knowledge of relevant legislation and health and safety requirements and good practice, including DDA and access audit.

 Knowledge of Health and Safety legislation and associated management requirements and good practice.

EXPERIENCE Be able to demonstrate experience of working within RSLs, managing budgets and operational teams and delivering a high quality, customer focused service to residents demonstrated through:

 2 years experience of managing staff, contractors and consultants in a changing environment

 2 years experience of developing, managing and controlling large budgets.

 Experience in social housing, or related body in respect of property maintenance, improvements or asset management.

 Proven track record of management experience in the building/construction industry.

Property Services Manager V3 July 2014 Page 4  Experience of developing and controlling budgets and delivering quality services within those budgets.  Evidence of developing and managing effective customer driven services  Experience of managing staff in a changing environment  Experience in social housing, or related body in respect of property maintenance, improvements or asset management.  Up-to-date knowledge and understanding of the full range of professional, policy, practical and technical issues relevant to the job description.

ABILITIES AND Be able to demonstrate sound judgement and APTITUDES communication having excellent analytical and team management skills demonstrated through:

 Able to analyse financial and other information make sound judgements, appraise performance and manage risk.

 Excellent IT database manipulation skills.

 Able to work effectively in partnership with the management team, the Board, residents, and key stakeholders.

 Ability to develop customer focused approaches to reinvestment and improvement of properties.

 Leadership and motivational qualities evidenced by a good track record of managing staff.

 Able to produce clear, concise and objective written reports on complex issues.

 High level organisational, project management, communication and negotiation skills.

 Able to think strategically and take a commercial/entrepreneurial approach.

 Ability to develop and implement effective business strategies and achieve business objectives.

 Effective time management skills.

 Able to demonstrate an understanding and adaptability to the issues facing housing associations.

Property Services Manager V3 July 2014 Page 5  An appreciation and commitment to the aims and objectives of Windsor Housing.

 Able to inspire confidence and respect.

 Excellent communication skills.

 Able to deliver operational services effectively.

 Able to develop control systems to deliver high quality services to achieve continuous improvement in outputs and outcomes.

 Commitment to equality of opportunity.

 Able to represent the Association effectively and to maintain and build external relationships and partnerships.

 Demonstrable flexibility in responding to changing demands and conditions.

QUALIFICATIONS Building Surveying or Construction related qualification at a higher level Experience of managing operatives and working in a maintenance environment.

Property Services Manager V3 July 2014 Page 6