Flat No. 12 BOZ Flats

Flat no. 12 BOZ Flats Independence Avenue Lusaka.

Society for Family Health Plot No. 549, Ituna Road, and P.O Box 50770, LUSAKA

Dear Sir/Madam,

RE: APPLICATION FOR THE POSITION OF PROCUREMENT OFFICER I am hereby applying for the position of Procurement officer. I am a female aged 24 years old and holder of a Bachelor's Degree in Purchasing and supply from the Copperbelt University with a credit. I am currently working for Vodafone Zambia as a customer champion where I have one year experience. I am the direct contact with customers where I provide information, resolve queries and cross sell company products and services. I worked with Copperbelt Energy Corporation in 2013, where I did my industrial attachment, I was given the opportunity to work in their Procurement department, where I undertook the procurement process from the requisition point to the preparation of purchase orders and Contracts etc. I also participated in the Vendor selection process and tender processes to select suitable qualified vendors. I believe this knowledge coupled with my academic experience makes me the best candidate for this position. My Salary expectation is ZMW8000 net pay. I have excellent supervisory and interpersonal attributes that will enable me undertake both short-term and long-term goals required by the organization.

Attached is my curriculum vitae for your review. Looking forward to your favorable response.

Yours sincerely,

Ngoza Soteli Lilungu. Page 2

NGOZA SOTELI LILUNGU

Contact Numbers: +260 0979 217817 Email: [email protected]

Date of Birth: 20th April 1993 Nationality: Zambian Sex: Female Marital Status: Married

 Excellent communication skills.  Demonstrable ability to handle and protect confidential and sensitive data with integrity.  Experience in managing data collection projects by meeting paper and electronic mailing deadlines and data entering.  Ability to handle multiple projects simultaneously with minimal supervision.  A skilled user of Statistical packages and Microsoft Office including Word, Outlook, Excel, PowerPoint  Honest goal oriented individual, exceptionally high integrity with the ability to work under pressure and achieve results.  Ability to work within a team environment while also using own initiative.  Demonstrated time management skills including organizing workload and priority setting  Ability to work within established timelines. Solid stress management skills  Independent, self-sufficient work ethic  Possess exceptional initiative & follow-through skills

1. BSc Purchasing and Supply with credit (Copperbelt University (CBU), April 2011- January 2015.

2. Certificate of Participation-Public Procurement Methods, Zambia Public Procurement Authority, October 2013.

3. Grade 12 (GCE Certificate), Fatima Girls Secondary School, 2005 – 2009

4. Member of Zambia Institute of Purchasing and Supply

Customer Champion – Vodafone Zambia April 2016 to date Major responsibilities:

 Being the center of delivering the Vodafone customer experience philosophy with passion by handling and resolving customer queries.  Responding to queries from Telephone and written inbound channels (social Media, Emails, Fax, letter) in time between calls and thereby ensuring customer service levels and quality standards  Promote good customer relations management by consistently providing the Vodafone experience through a premier customer service with a friendly demeanor, van-do attitude and willingness to help always.  Ensuring and up-selling cross-selling company’s products and services by maintaining a cordial relationship with existing and new customers.  Foster Good relationships and coordination amongst customer service representatives  To ensure customer queries are resolved within the required SLA’s by sitting with networks and billing.  Real time monitoring of the team, as a stand in when the Supervisor is away on leave  Generate reports from our system and analyze them in Microsoft Excel and Power point  To carry out any other duties provided by management.

Field Marketing Officer - Amaka Multipurpose Cooperative Limited November 2015 – March 2016 Major responsibilities:

Major responsibilities:

 Act as a liaison between the marketeers and their committees on one hand and AMSCL on the other hand.  Capture and transmit customer data.  Receive the loan repayments and update customer data base.  Ensure that all loans are paid on time and the data base is according updated. Also, ensure that all outstanding repayments are made within an agreed time frame.  Carry out sensitization programs promoting AMSCL products and brand name.  Be the custodian of the AMSCL brand.  Keeping company information that I will come across during performing any duties confidentially. Page 4

Sales consultant- Focus Life Assurance April 2015- June 2015 Major Responsibilities:

 To provide information on life insurance products  To market and sell life insurance products  Maintenance of clientele data  To assist the superior with underwriting of clientele data  To prepare weekly, monthly, quarterly and annual reports to facilitate decision making by senior management.  To carry out research on customer needs in the insurance sector  To carry out any other duties assigned by management

Intern- Copperbelt Energy Corporation (CEC) February 2013- May 2013 Major Responsibilities;

 Procurement and stores operations  Inventory control  Contract management  Overseas procurement  Stock analysis and perpetual inventory  Working with the stock auditor in stock reconciliations  General housekeeping of the yard, warehouse and surroundings  Prepare and submit all weekly reports to the Senior Procurement Manager.

Competent in the following;  Microsoft Office; Word, Excel, Power Point, Access and Publisher  Navision system  Stata and Spss  ZSmart Page 5

1. Mr. Mudenda Lecture, Head of Operations and Supply Chain Management Copperbelt University Po Box 21692 Kitwe. Phone number: 260 212 223015

2. Mr. Henry Kapesa Senior Manager- Procurement and Supply Copperbelt Energy Corporation Kitwe. Cell: 0966 948 974 Email: [email protected]

3. Mr. Oscar Mulungu Senior Underwriter Focus Life Assurance Lusaka. Cell: 0977 199 677 Email: [email protected]

4. Mrs. Brenda Chibuye Contact centre supervisor Vodafone Zambia Lusaka. Cell: 0977 420 101 Email: [email protected]