MSF India Branch Office

VACANCY Expat Support Officer MSF India Branch office

Background:

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian medical aid organization working in more than 65 countries worldwide. Médecins Sans Frontières is neutral, impartial, independent and not linked to any political party or governmental body. It provides emergency medical assistance to people in need, irrespective of their nationality, race or religion. In 1996, MSF received the Indira Gandhi Prize for Peace, Disarmament and Development and in 1999 MSF was awarded the Nobel Peace Prize. MSF has worked in India since 1999 and provides medical treatment to hundreds of thousands of Indian patients.

MSF provides free-of-charge essential healthcare. MSF runs hospitals and clinics, perform surgery, fight epidemics, operate feeding centres for malnourished children and offer mental healthcare. MSF currently runs projects in the states of Bihar, Manipur, Maharashtra, Jammu & Kashmir, Chhattisgarh and Telangana. MSF India is one of 24 offices and operational centres in Europe, America, Asia and Australasia, pooling funding, expertise and staff for MSF field operations. MSF India has three key objectives in support of field operations: the recruitment of skilled medical and non-medical staff, the raising of vital funds, and public information work.

GENERAL

Location of Job: MSF India Branch Office, New Delhi Last application date: 17th January, 2016 Email: [email protected]

Position Title Expat Support Officer Division / Function HR

MSF India Branch Location Department HR Office, New Delhi

Administrative Reporting to: HR Field Support Coordinator Functional Reporting to: Head – HR & Recruitment

1. JOB PURPOSE

Responsible for the management of Field and office Human Resources Administration, Field volunteer support (pre and post mission support) and general administrative work in the HR department to facilitate the timely departure of expatriates from South Asia for their missions. Responsible for processing applications for field volunteering up to the assessment stage

2. KEY ACCOUNTABILITIES Expected End Results (“WHAT”) Supporting Activities (“HOW”)

Provide support to field volunteers  Executes all administrative arrival and departure from South Asia to facilitate their procedures of volunteers. timely departure  Communicate all pre-departure information to the volunteers  Responsible for all travel, visa, legalization of documents and other related activities of field volunteer  Organize all administrational briefing and debriefings with field volunteers with HQ and Communications Department, FR, Associations, PSU.

Implement defined processes for  Responsible for processing incoming field volunteering field applications and field volunteer applications and in coordination with the HROs bringing administration work candidates for the assessment centre  Maintains individual records of field volunteers complete and updated (hard and soft copies).  Administrative preparation for regional recruitment activities. General Administrative duties for HR  Responsible for international travel related activities for all department and the MSF India MSF India staff, MSF South Asia Association & Branch Office international visitors.  Responsible for updated database.  To ensure timely reimbursement of financial costs for the HR field staff  Assist with recording statistics/reporting  Undertake other general administrative duties including ensuring stock of volunteer related documents and material is sufficient to meet needs, review and improve administrative processes  On request gap-fill during emergencies

KEY DIMENSIONS  Responsible for handling Field Applications: 500 (annually reviewed)  Number of expatriate departures from South Asia: 150 (annually reviewed)  MSF India Staff/Association Travel: 50 (annually reviewed)

Key Performance Indicators . First response to field applications within 3 working days . Minimum 1 open financial advance a month . No delay in travel departures for field staff and office staff . Updated database and timely statistics . 12 monthly applications overview reports . 12 monthly travel statistics with update on any deviations . 12 End of Mission reports . Annual HR data matrix

Key Interactions . HR department (Medical and Non-Medical HROs / Office HR/ PSO ) . Facilities (Facilities Coordinator ) . Finance ( Book Keeper ) . Communications ( Press Officer / Content Officer / Events Officer) and Fund Raising . Association . Travel agent . Notary . Embassies . Other Expat Support Officers in MSF

Requirements

Educational Qualifications & Functional / Technical . Minimum Graduate degree in Management or equivalent field from a Skills reputed institute

Relevant Experience (Type of experience and minimum number of . 2 years’ experience years)

. English and Hindi . Willingness to travel Other requirements . Computer Literacy (Behavioural, Language, Certifications etc.) . Planning and Organizing . Teamwork and cooperation . Results and Quality Orientation

We offer:

 Salary Gross INR 35033 per month

 15 days annual leave; 12 days paid leave as per specified list of holidays; Sick/Casual leave of 12 working days as per calendar year (pro-rated based on hire date).

 Contributions made for statutory benefit programs such as Provident Fund and Gratuity Fund.

 Covered under accident insurance

 Mediclaim : MSF provides medical reimbursement for employees and their dependents as per MSF India health care policy

 A stimulating, professional environment in an international organization.

Information & Application:

Please clearly state in ‘subject’ of email which position you are applying for and the source from where you saw the job profile and send your CV with cover letter (combined in one word file) to: [email protected]

Please note that the applications without cover letter will not be accepted.

Last application date: 17th January, 2016

Remarks:

 Only short-listed candidates will be contacted  Candidates from non-Indian origin applying for this position should have the valid legal working permit.