Tarun Kumar Jain

Tarun Kumar Jain Email: [email protected] Cell Phone: +91 98857 27181 Annual Salary: 7.00 lacs Confidential Experience: 5 to 7 years Secunderabad

Job Objective Assignments in Systems Management / Technical Support / Production Support / Management with a high growth oriented organisation, preferably in the IT sector.

Summary of Skills & Experience  Microsoft Certified Systems Engineer with around 6 years’ experience in Systems / Network Administration, Recovery Management and Technical Support in the IT & ITES sector.  Proficient in analysing information system needs, evaluating end-user requirements, custom designing solutions to complex information architecture management.  Well versed with Windows 2003/2000/NT/XP/9x, SMS 2003, MS Exchange 5.5 and Exchange 2000/2003, Solaris 8/9, Red Hat Linux 7/8/9.  An effective communicator with demonstrated organisational abilities in diagnosing & resolving complex technical issues.

 Very good leadership skills

Career Path Since Oct 03 Virtusa Pvt Limited Production Support Lead Oct 01 to Sept 03 Techknowledege Ltd. Senior Technical Consultant Jun’00 to Sept 01 Microland Ltd. Technical Executive

Key Responsibilities Implementation  Production Support Lead – Offshore lead for JPMorgan Chase – BankOne for TheOneNet applications as a contractor through Virtusa.  Design migration strategies from Windows NT to 2K3 or exchange 5.5/2000 to Exchange 2003  Implement Microsoft technologies.  Perform security audit of servers based on Microsoft recommendations

Network Management  Managing the overall administration involving design of network layouts, assembling of systems, configuration and maintenance of application servers and databases.  Installing and commissioning networking equipments / computer hardware devices, software and ensuring maximum uptime.

Technical Support / Troubleshooting  Responsible for mapping client’s requirements and preparing project plans and technical presentations.  Troubleshooting problems pertaining to System Performance, Network Administration, and Application Conflicts & System Bugs.  Addressing queries regarding the Information System / Software & extending onsite support to the clients including maintenance of hardware/software support.

Recovery Management  Developing and implementing guidelines for backups & changes in the new system.  Scheduling disaster recovery backups and supervising the technical team to restore the database in-case of system failure.

Hardware Procurement / Training Support  Liaising with vendors to obtain timely procurement of hardware devices and equipments to facilitate smooth execution of projects.  Providing training to employees on various topics like security, system administration, Process implementation, etc.

Chief Tasks Handled;

Experience at Virtusa

The ONE NET: Wires (TON:WIRES) Application Support – Primary – JPMorgan Chase – BANKONE – March 2005 till date Role & Responsibilities: Production Support Lead with following responsibilities:  Leading a team of 8 people responsible for providing production support for the TON applications. This application is used by the bank’s Treasury Services customers.  Understanding the business requirements and implement them within the application infrastructure.  Providing production support for high volume related issues, acting a escalation point for the Application issues.  Providing help in understanding technical areas and estimation.  Research and debug issues along with the Vendors for resolutions.  Provide guidance to the Bank’s Customer Care center in resolving issues.  Investigate and perform Root Cause Analysis for the issues with the objective of eliminating future occurrences.  Monitoring of the application servers using Shell Scripts, Sitescope, Topaz, etc. Senior Systems Administrator / IT LEAD - October 2003 till March 2005. Role & Responsibilities: IT Lead with following responsibilities:  Leading a team of 20 people responsible for server administration and end user support.  Understanding the business requirements.  Providing mission critical support including design, implementation, etc. to the project teams on various platforms / application servers like Windows 2000 / 2003, UNIX, MS SQL, Exchange 2000 / 2003, Web Sphere, Web Logic, etc.  Providing help in understanding technical areas and estimation.  Responsible for design and implementation for the Windows 2000 / 2003, Exchange 2000 / 2003, SMS 2003, MOM 2005 infrastructure.  Migration of the Windows and Exchange infrastructure to Windows 2003 and exchange 2003.  Leading a 14 member team responsible for providing level 1/2 support to the project teams.  Administration, Configuration and maintenance of application servers like Weblogic, Web Sphere, Iplanet Suite, Oracle on UNIX and Windows Platforms for the various projects.  Design, administration and maintenance of the company’s intranet.  Implemented policies for the desktops, laptops and users  Providing level 3 support to the users.

Experience Prior-Virtusa

TECHKNOWLEDGE LTD, Mumbai, India Senior Systems Consultant - September 2001 to September 2003

Role & Responsibilities: Consultant for Microsoft, UNIX and Cisco Technologies.  Leading a team of 5 people responsible for the design/implementation/training of the IT Infrastructure for various companies.  Responsible for design, implementation and level 3 support for the Microsoft, UNIX, Cisco infrastructures for companies like Digital Global Soft, IQS, Pfizer, Firmenich, Aventis Pharma, L&T InfoTech, etc. Network / Systems administrator  Design, administration and maintenance of the company’s intranet.  Implemented policies and profiles for the desktops and users.  Providing support to the users.

MICROLAND LTD. Technical Executive - June 2000 till: September 2001.

Role & Responsibilities: Consultant for Microsoft, UNIX and Cisco Technologies.  Responsible for design, implementation and level 3 support for the Microsoft, UNIX, Cisco infrastructures for Clients of Microland like Orange, Proctor & Gamble, etc. Network / Systems administrator  Design, administration and maintenance of the company’s intranet.  Implemented policies and profiles for the desktops and users.  Providing support to the users. IT Skills Operating Systems

Windows NT 4.0, Windows 2000 / 2003 Family, Windows 95/98/ME/XP, Red Hat Linux 7.0./8.0/9.0/AS2.0/ ES 3.0, Sun Solaris 7/8/9.

Languages

Java, C, C++, PL/SQL, HTML, shell scripting.

Databases

Oracle 8/9i, MS SQL 7.0/2000.

Application servers:

Exchange 5.5 /2000 / 2003, MS-IIS 5.0/6.0, Proxy 2.0, Systems Management Server 2.0 /2003, MOM 2005, Web logic 8.1, I Planet Application Server, Sun ONE application server.

Security Products Checkpoint Firewall-1, Cisco PIX, ISA 2000/2004, IP tables, IP Chains, SNORT. Others: Estimation, Leadership skills, People skills, Design skills Patch management SMS 2000 / 2003

Training Programmes

 Underwent BS7799 Lead Auditor Training

Professional Certification

Microsoft Certified Professional. (MCP) Microsoft Certified Systems Engineer. (MCSE) Cisco Certified Network Associate (CCNA) Certified Internet Webmaster (CIW)

Education

Bachelor of Engineering (B.E.) in Computer Science - Madras University, Chennai, India.

Date of Birth: 23rd March 1979

Contact Details: C/o – Mr. D. K. Jain 145, Kimtee Gardens, Tarnaka, Secunderabad Andhra Pradesh India – 500 017.