NZQA Assessment Support Material Unit Standard 4249 Title / Demonstrate Care and Timeliness

NZQA Assessment Support Material

Unit standard 4249 Title Demonstrate care and timeliness as an employee Level 1 Credits 4 Version 5

Vocational pathways Primary Industries

Assessor guidelines

Introduction

The following guidelines are supplied to enable assessors to carry out valid and consistent assessment using this internal assessment resource. As with all assessment resources, education providers will need to follow their own quality control processes. Assessors must manage authenticity for any assessment from a public source, because learners may have access to the assessment schedule or exemplar material. Using this assessment resource without modification may mean that learners' work is not authentic. The assessor may need to change figures, measurements or data sources or set a different context or topic. Assessors need to consider the local context in which learning is taking place and its relevance for learners. Assessors need to be very familiar with the outcome being assessed by the unit standard. The evidence requirements and the explanatory notes contain information, definitions, and requirements that are crucial when interpreting the standard and assessing learners against it.

4249 version 5 ASM version 1 Page 1 of 6 Assessor guidelines December 2013 New Zealand Qualifications Authority 2013 Context/setting

This activity requires learners to describe and demonstrate care and timeliness as an employee.

Level of performance expected

This is a level 1 standard. This means learners should be:  Using basic general and/or foundation knowledge in theory questions;  Applying basic solutions to simple problems and applying basic skills required to carry out simple tasks;  Working in highly structured contexts, taking some responsibility for your own learning interacting with others.

Conditions of assessment

Assessment can take place in a real or simulated workplace. A real workplace means one where the learner is employed (either full-time or part-time) or a workplace where the learner is on work experience. For students on work experience, work experience will ideally occur on a regular, planned and sustained basis, for example as part of a Gateway programme. Assessment may only take place in an education organisation providing the workplace environment is realistically simulated. A simulated workplace means one in which the conditions of the simulated workplace fully reflect the environment and requirements of the workplace that is being simulated (for example, a training hairdressing salon in a tertiary institute).

Resource requirements

Documented policies and procedures or established protocols for workplace performance.

Additional information

Workplace verifiers may include their own workplace attendance records routinely used in the workplace. Note however that verification is required for other aspects of this standard ie Health and Safety, equipment and materials, use of language, meeting deadlines.

Assessment Schedule

Unit standard 4249 Title Demonstrate care and timeliness as an employee Level 1 Credits 4 Version

Evidence for achieved

Outcome 1 Describe care and timeliness as an employee.

Evidence requirements Task 1 Task 1 1.1 Personal presentation requirements are Describe care and timeliness as an employee Answers are consistent with the workplace and job described in terms of suitability for the work 4249 version 5 ASM version 1 Page 2 of 8 Assessor guidelines December 2013 New Zealand Qualifications Authority 2013 performed and meeting organisational worksheet and workplace verification. identified. standards including those for safety. See sample answers for examples of appropriate Workplace supervisor confirms that learner has Range requirements include – clothing, footwear, responses. accurately described workplace requirements. grooming, personal hygiene. Workplace verification is signed and dated by 1.2 Appropriate use of language in relating to appropriate person in the workplace. supervisors, co-workers, and any customers Responses are given to cover compulsory range and/or visitors is described in accordance statements for 1.3 and 1.5. with workplace requirements. 1.3 Personal behaviour that can lead to disciplinary action, including dismissal, is described in accordance with workplace requirements. Range behaviour includes – theft, assault, fighting, intoxication, damage to property, harassment. 1.4 Minimum personal obligations under the HSE are described in terms of health and safety in the workplace.

1.5 Responsibilities as an employee are described in terms of timeliness in the workplace. Range working day, breaks, meetings, appointments, absences, deadlines.

Outcome 2 Demonstrate care and timeliness as an employee.

Range for 20 working days. Task 2 Task 2 Evidence requirements Care and timeliness recording sheet. Workplace supervisor confirms that learner has consistently met workplace requirements for a 2.1 Care and timeliness as an employee are See sample answers for examples of appropriate consecutive 20-day period. demonstrated in the workplace in evidence. accordance with workplace requirements. Any additional comments made by the workplace supervisor confirm that care and timeliness 2.2 Equipment and materials are treated with demonstrated by the learner meet workplace due care and attention in accordance with expectations. workplace requirements. Workplace verification is signed and dated by 2.3 Use of language in relating to supervisors, appropriate person in the workplace. co-workers, and any customers and/or visitors is in accordance with workplace requirements.

Judgements should be holistic, rather than based on a checklist approach.

4249 version 5 ASM version 1 Page 2 of 8 Assessor guidelines December 2013 New Zealand Qualifications Authority 2013 Sample answers for unit standard 4249

Task 1 Describe care and timeliness as an employee

General Information about my workplace

What sort of workplace are you working in? eg Farm, butchery, vet, garden nursery – Dairy farm

What is your role? Dairy worker

Appropriate language in the workplace

Use an example to describe what is considered appropriate language in your workplace when talking to supervisors, co-workers, customers and visitors.

Supervisors

I can joke with my supervisor but I still have to be respectful.

Co-workers

I can joke with my co-workers, I have to use language that makes sure I don’t get offside with people. We have one Phillipino working in the farm so we try to speak clearly and don’t use swear words to them.

Customers and visitors

Polite English.

Personal presentation Give two examples of your workplace presentation requirements for each of the following: Clothing

1. Overalls all the time.

2. Aprons on top of overalls In the milking shed.

Footwear

1 Gumboots all the time.

4249 version 5 ASM version 1 Page 5 of 8 Assessor guidelines December 2013 New Zealand Qualifications Authority 2013 2 No other footwear requirements but we hose down our gumboots when we go in the shed.

4249 version 5 ASM version 1 Page 5 of 8 Assessor guidelines December 2013 New Zealand Qualifications Authority 2013 Grooming

1 No particular requirement for grooming.

Personal hygiene

1 Hosing down gumboots when going into the shed from outside in the yard.

2 Clean overalls everyday.

Behaviours that might lead to disciplinary procedures Describe three (3) behaviours that might lead to disciplinary action in your workplace and what these actions might be.

Being late to work – warnings, and eventually dismissal.

Not having clean overalls everyday – warnings and eventually dismissal.

Being under the influence of drugs or alcohol warnings and/or instant dismissal.

Health and Safety in Employment The Health and Safety in Employment Act 1992 requires certain things of you in the workplace. Give a Health and Safety example from your workplace for each of the following:

 Something you must do to avoid causing harm to yourself or someone else

Wear a helmet on the quad bike.

 What to do if you notice a hazard

Let everyone else on the farm know; report it to the supervisor and write it in the health and safety register.

 Using equipment and machinery

In the milking shed if there is any sort of problem we always turn the rotary platform off.

 Getting treatment for an accident or injury

There is a first aid kit in the smoko room; if milking is in progress I can’t leave without letting my supervisor know.

4249 version 5 ASM version 1 Page 5 of 8 Assessor guidelines December 2013 New Zealand Qualifications Authority 2013 Timeliness What are your workplace rules or guidelines for timekeeping in relation to: Starting & finishing work

Start work: Have to be at work by 5.30am, two days a week; 6.30am the other days.

Finish work: 4 or 4.30pm depending on start time.

Break times (eg lunch, morning tea, afternoon tea)

1 hour for breakfast after morning milking is finished and two hours for lunch depending on what else needs to be done, usually lunch starts at about 12.

Meetings We have a weekly meeting to discuss productivity during Wednesday lunchtime that we are expected to attend. If we can’t make it we must let the supervisor know.

Medical appointments (eg doctor, physio, dentist) Have to let my boss know in advance and check permission before making appointments.

Absences (sickness, other) Have to call my boss at home early if I am going to be off work sick

Give two examples of work/task deadlines you have had to meet at work recently.

1. Have to get the cows into the shed by 6.30 am every day. 2. When the cows are coming back from their dry off winter break at the run off, I had to be at the yard at 1pm to unload from the stock truck, so I couldn’t have a two-hour lunch break that day.

Care and timeliness recording sheet

(/ × Assessment criteria

 Learner attended work over a continuous 20-day period:  Started work on time every day and returning to work on time after lunch breaks, smoko etc  Explained Absences were explained and advised promptly

4249 version 5 ASM version 1 Page 5 of 8 Assessor guidelines December 2013 New Zealand Qualifications Authority 2013  Appointments eg doctor were approved in advance.

Note days worked below. Add any comments relevant to attendance and timekeeping including any unexplained absences

No absences; three physio appointments – asked first and took early appointments so still at work by 9am

 Learner took appropriate care of equipment and materials, such as cleaning tools, safe and secure storage

Add any comments relevant to use of equipment and materials below Takes good care of own knives etc; good at clearing up at the end of the day; listens carefully during training on machinery.

 Learner took appropriate care with personal presentation, such as wearing required PPE or uniform

Add any comments relevant to personal presentation below Always wears the uniform provided for the shop - aprons and polo shirts.

 Learner used appropriate language with supervisors, co-workers and customers and visitors.

Add any comments relevant to use of language in the workplace below Likes to Joke about a bit but good with customers – friendly and polite.

 Learner completed all set tasks according to work deadlines. These requirements were explained before the 20-day period started.

Add any comments relevant to task completion below Always gets on with anything asked to do – shows interest and well motivated.

4249 version 5 ASM version 1 Page 5 of 8 Assessor guidelines December 2013 New Zealand Qualifications Authority 2013