STRATEGIC PLAN
Lenawee Community Mental Health Authority
FINAL REPORT 1/11/2006 1. OUTCOME AREA: CONSUMER VOICE AND CHOICE CONSUMERS WILL GAIN INCREASED COMPETENCE AND INCREASED AUTONOMY THROUGH THE SERVICES THEY RECEIVE.
AFFILIATION GOALS RESULTS Full implementation of self determination through the use of fiscal intermediaries, Affiliation training provided to all and fiduciaries. clinical staff and interested parties. Action Step: Increase communication especially with consumers/guardians and staff. Several newsletter articles.
Action Step: Educate the Board regarding self-determination and independent facilitation. To be accomplished.
Increase the use of independent facilitators based on consumer needs. Independent facilitators trained throughout the affiliation. Action Step: Utilize Affiliation-wide system for independent facilitation list. Ongoing.
Action Step: Offer Independent Facilitation at all PCPs. Now standard part of PCP process as evidenced in the PCP evaluation. LOCAL GOALS RESULTS GOAL:Assist consumers in preparation for moving into independent living. All PCPs are focused on enhancing independence. Action Step: Institute local measures to improve consumer independence. Local projects include: Self determination training, independent facilitation, contracts with ‘Guardian Track”, goal attainment measurements. GOAL: Ensure “follow-up” especially for consumers in independent living situations. Action Step: Track frequency of contacts for consumers in independent living situations. Contact frequency is tracked through PCP process and Encompass.
GOAL:Increase number of primary consumers on the Board, Consumer Advisory Recruitment efforts through each Committee, and Quality Improvement Teams. issue of the newsletter. Action Step: Broaden consumer representation beyond existing participants. Several new consumers are now on various boards and committees. All committees are at or near full membership. Action Step: Publicize the need for consumer representation via the Grapevine and other Accomplished/ongoing. publications. Action step: Use consumer-friendly language in all documents and communications. Affiliation Member Services (Reduce acronyms) Committee is promoting the reduction of acronyms and is trying to insure the use of fourth grade reading level for all printed materials.
GOAL: Increase use of natural supports. Action step: Monitor PCP satisfaction scores recognizing that scores may be artificially Most recent survey indicates 98% of inflated. consumers say they have been encouraged to use natural supports. Action step: Emphasize use of natural supports in PCP training for case managers. Accomplished through all staff training. 2. OUTCOME AREA: EVIDENCE BASED BEST PRACTICES
CONSUMERS WILL EXPERIENCE MORE IMMEDIATE AND MORE LASTING BENEFITS THROUGH RESEARCH AND EVIDENCE BASED METHODS OF PRACTICE.
AFFILIATION GOALS
RESULTS Full system implementation of co-occurring disorders evidenced based practice. To be accomplished. Ongoing training provided.
Implementation of jail diversion programs based on MDCH guidelines. Gap analysis completed. Regional work plan created.
Implementation of integrated health initiatives. To be accomplished. Coordination with Primary Care Project underway.
Action Step: Work with Access to Health Care workgroup of Lenawee Community To be accomplished. Collaborative. Progress made toward Federally Qualified Health Plan. LOCAL GOALS
GOAL: Target more services toward children and youth. Two additional child therapists hired to meet growing need for services to children.
Action Step: Work with schools, agencies and collaborations to improve access to services Outreach activities provided to for children. schools and colleges throughout the year.
GOAL: Evaluate prevention services and impact on community. To be developed. A policy on prevention. Yearly evaluation of N.Y.P.U.M almost complete. Other support service participants to be surveyed. Fair survey results being tabulated. SAFE Kids survey indicates up to 94% of children in car seats are at risk.
GOAL: Enhance existing CMH services to jail population LCMHA physicians now providing service at the jail. Intakes provided on site at the jail.
GOAL: Promote anti-stigma projects Monthly radio ads. Continued speaking engagements. Walk a Mile in My Shoes Rally. 3. OUTCOME AREA: COMMUNITY INVOLVEMENT
A STRONG CONTINUUM OF CARE WILL EXIST FOR CONSUMERS WITH COLLABORATION AND COMMUNICATION BETWEEN THE CMH SYSTEM AND COMMUNITY ENTITIES.
AFFILIATION GOALS
RESULTS Full utilization of community collaborative bodies. Regular participation by LCMHA staff.
Design and implementation of affiliation public policy initiatives. To be accomplished... Implementation of legislative meetings through the use of MH/SA related talking Ongoing. points.
Codify business model along with how it is used. To be accomplished. Have positive links with community and county entities through identifying Community Benefit Plan developed community benefits and educational needs. and approved.
LOCAL GOALS
GOAL: None 4. OUTCOME AREA: OPERATIONAL EFFICIENCIES AND EFFECTIVENESS
TO MAXIMIZE RESOURCES THROUGH THE EFFECTIVE AND EFFICIENT STEWARDSHIP OF PUBLIC FUNDS.
AFFILIATION GOALS RESULTS Develop an integrated information management system. (ENCOMPASS) Accomplished. Implementation of a fully integrated and Affiliation performance improvement (PI) Accomplished. Transition plan in system. progress. Implementation of a Affiliation network management process Ongoing. o Credentialing o Organizational RFP’s o Consolidated boilerplates Implementation of consistent clinical standards and criteria of service provision. To be accomplished.
LOCAL GOALS
GOAL: Create efficiencies in affiliation operating and committee procedures Action Step: Encourage local Board members to attend scheduled affiliation meetings for Accomplished. Board members to develop networks.
Action Step: Use the word Affiliation rather than Regional in communications and Ongoing. documents.
Action Step: Use off-site electronic resources; use Encompass electronic records and Ongoing. Affiliation polices and procedures.
Action Step: Share personnel within affiliation, and pool resources where appropriate Ongoing. Examples: Recipient Rights, Performance Improvement and Information Systems. GOAL: Have a more formal voice at Affiliation Board meetings Action Step: Make request to WCHO Affiliation subcommittee for LCMHA Board members Accomplished. to have a more formal role. 5. OUTCOME AREA: SHARED GOVERNANCE
WILL DEVELOP AN INTEGRATED AND ALIGNED SYSTEM OF CARE ACROSS THE CMHPSM.
AFFILIATION GOALS
RESULTS Development and monitoring of strategic plan. Action step: Add agenda item to local boards to review strategic plan quarterly To be accomplished.
Provide leadership through the use of Learning Organization Principles. To be accomplished.
Action step: Train Board members in theory of Learning Organization, use in To be accomplished. meetings.
Provide financial management of the utilization of funds. Ongoing via local and affiliation utilization committees.
LOCAL GOALS
GOAL: None 6. OUTCOME AREA: CUSTOMER SERVICE
CUSTOMERS (DEFINED AS CONSUMERS, PROVIDERS, COMMUNITY ENTITIES, STAFF) WILL HAVE THE NECESSARY ACCESS TO PEOPLE AND INFORMATION TO NAVIGATE THROUGHOUT THE CMHPSM.
AFFILIATION GOALS RESULTS Seamless consumer movement within the affiliation partnership. Ongoing. Now have an intra-COFR agreement for specialized residential. Implement consumer/family feedback from committees or focus groups. Fair survey completed. Provide consistent tools for the consumer to access and navigate the Affiliation CMH Ongoing via Member Services system that identifies and responds to grievances and appeals. Committee.
Provide consistent tools and information for staff to navigate their work environment. Ongoing via Member Services Committee.
Provide consistent tools and information for providers to access and navigate the Ongoing via Member Services CMH system they contract. Committee.
LOCAL GOALS
GOAL: Increase public awareness campaigns To be accomplished. Budget developed. Budget for public awareness has been developed reflecting an increase. Plan developed for approval of public awareness activities.
GOAL: Further define customer services through participation in Affiliation Member Ongoing. Services Workgroup.
GOAL: Provide consistency for the consumer to access and navigate care. Ongoing. Affiliation guide to services book being developed.
GOAL: Develop Community Benefit Plan. Accomplished.