Who to Call List for Individual Providerone (Ipone) W-2

“Who to Call” List for Individual ProviderOne (IPOne) W-2

IPOne Call Center SSPS Help Desk Contracts ALTSA and DDA IPOne Support SEIU/Training Medical Assistance Field Specialists Partnership Customer Service Center (MACSC) Phone Arabic: 844-885-6915 360-664-6161 Contract Manager listed in the Find local information Contact your JRP or Member Resource Medical & 1099 Cambodian: 844-240-1524 DSHS Contract. http://www.altsa.dshs.wa. Payment Coordinator Center: Providers Cantonese: 844-240-1525 If unknown, can call gov/Resources/clickmap.h with payment issues 1-866-371-3200 1-800-562-3022 English: 844-240-1526 tm MSD HQ Contract unit 360-725- Korean: 844-240-1527 Language Support : 3209 Option 5 for Providers, and Laotian: 844-240-1528 DDA Contacts 1-866-371-3200 then make selection from Mandarin: 844-240-1529 http://www.dshs.wa.gov/d menu. Russian: 844-240-1530 dd/contacts.shtml Somali: 844-240-1531 Spanish: 844-240-1532 Tagalog: 844-240-1535 Ukrainian: 844-240-1533 Vietnamese: 844-240- 1534 TTY: 800-360-5899 Email/ pplwaipone- [email protected] http://www.altsa.dshs.wa. Placeholder http://www.myseiubenefit https://fortress.wa.gov/hca/ Webform [email protected] v gov/ s.org/contact-us p1contactus/ http://www.dshs.wa.gov/ssp http://www.dshs.wa.gov/d SEIU Healthcare http://www.hca.wa.gov/med s/ dd/ http://www.myseiubenefit icaid/provider/Pages/index. s.org/contact-us aspx Topics Provider Claims (and many  Technical assistance Providers prior to and post  Location of contract Providers:  Field support  S&O Go-Live for work provided more)  Training resources  General contract info  Authorization issues  In person training  Basic training  Billing and claims  Billing assistance before January 1, 2016: during rollout  CE questions  Exempt status  Provider Address  Error messages  Payments changes (prior to Go-  Periodic on-going  Health benefits  Claims adjustments  Direct Deposit/EFT  Character, Competence, and Live) training  Change of address  Payments Suitability status  Unresolved payment  Taxes  Invoices Client issues   Verification of  Background checks Direct deposit  Financial eligibility  employment Debit care  Functional eligibility  Payment Issues  Name changes  (Union, Caregiver Training,  Address changes and Benefit questions will be routed to MRC menu.) Hours 7:00 am – 6:00 pm 8:00 am – 5:00 pm 8:00 am - 4:00 pm Hours may vary 7:30-4:30 M,T,TH,F 7:00 am - 5:00 pm 7:30am-4:30pm Monday-Friday Monday-Friday Monday-Friday (closed Wednesday) Monday-Friday? (General) Effect. Jan, 8-1 Saturday 7:30am-12pm (Claims) revised 4/6/2018 Monday-Friday Informatio IPOne # SSPS number Contract number IPOne # IPOne #? P1 ID or NPI n needed

revised 4/6/2018