Shakespeare Road Personal Medical Services Centre

DR A.U.H. GONI SHAKESPEARE ROAD PERSONAL MEDICAL SERVICES CENTRE 50, SHAKESPEARE ROAD, ROTHERHAM, S65 1QY This Leaflet has been produced to inform you about the Practice and to help you make the best use of the services provided.

DOCTORS PROVIDING SERVICES

Dr. Ahsan-Ul-Haq Goni, (Male) MBBS, DCH, DFFP (Lond), HCT (Sheff), Cert. Teaching the Teachers (Sheff).Cert.in Management of Drug Misuse(RCGP) Dr. Goni is Mentor/Facilitator for a Group of General Practitioners undertaking Joint Portfolio Learning

Dr. Muhammed Saleem Chauhdry, (Male) MBBS

Dr. Saheel Hussain Batt (Male), MBB, MDCH (Clinical Hypnosis), Cert in Management of Drug Misuse (RCGP)

Dr. Khalid Mahmood (Locum) (Male), MB BS . PRACTICE AREA

The Practice Accepts Patients Residing in the Following Areas: Eastwood, East Dene, East Herringthorpe, Holmes, Broom, Clifton, Central Rotherham, Rawmarsh, Dalton, Thrybergh, Wickersley, Bramley, Whiston, Brinsworth, Tinsley, Kimberworth Park and Meadowbank.

NURSING TEAM

The Practice employs two Practice Nurse’s, Carol Hood RGN & Jane Emerson RGN, who can deal with Minor Illnesses and holds separate Disease Management and Health Promotion Clinics.

The Nursing Team sees patients By Appointment and provides the following the services:- Diabetic Clinic – Asthma Clinic – Coronary Heart Disease Clinic – Immunisations – Well Man/Woman Clinics – Aural Care – Phlebotomy Service – Smoking Cessation Advice – Cervical Cytology.

We also have two Health Care Assistant’s, Caroline Roberts & Charlotte Gill.

ATTACHED HEALTH PROFESSIONALS

District Nurses Midwives

1 Primary care mental health worker Counsellor Dietician Drug care worker Pharmacist Interpreter Community Matron

SURGERY HOURS

Shakespeare Road Clinic Times: Personal Medical Services Centre 9 – 11.30am Monday to Friday 50, Shakespeare Road 4 – 6pm Monday, Wednesday, Thursday, Rotherham & Friday S65 1QY Tel: 01709 830730 6.30pm-7pm Tuesday Evening Fax: 01709 837000 6.30pm-8.30pm Thursday Evening Consultations are By Appointment only

Ridgeway Medical Centre 9am – 11.30am Monday 14/16, Ridgeway 10am – 12.30pm Tuesday & Friday East Herringthorpe 9am – 12.30pm Wednesday Rotherham Consultations are By Appointment only S65 3PG Tel: 01709 850072

An Appointment is normally for Ten Minutes and is for ONE PATIENT ONLY.

OPENING HOURS

Shakespeare Road Surgery is open between 8.30am and 6.30pm weekdays. The Surgery has access for Disabled Patients.

Ridgeway Medical Centre is open between 9am and 1pm weekdays Monday & Friday. The Surgery has access for Disabled Patients.

EXTENDED HOURS

Shakespeare Road Surgery is also open from 6.30pm-8.30pm every Thursday evening & every Tuesday evening from 6.30pm-7.00pm, to make an appointment please telephone or call into the Surgery. 2 ONLINE SERVICES

The Practice now offers online services to registered patients. Once registered to access online services you can order prescriptions, book appointments and view a summary of your medical record. To register for these services, please enquire at the reception desk and one of our Receptionists will be happy to advise you.

APPOINTMENTS

To make an appointment, patients should either telephone or call at the surgery of their choice during opening hours, or you can now book an appointment online, ask the receptionists for further details. Patients have the right to express a preference to see a particular doctor or nurse but it should be understood that they might have to wait longer for an appointment if their preferred choice of clinician has a longer waiting list than other clinicians. A separate appointment is needed for each patient. Any patient unable to keep an appointment should let the surgery know as soon as possible to enable us to fit in another patient.

TELEPHONE ADVICE -TRIAGING

The Doctor’s & Nurses are available to give telephone advice. If you require a phone call, please contact us before 10.30am. Please remember to say if your query is urgent. Should you need to speak to a Doctor or Nurse personally you should telephone the Surgery Monday to Friday and you will be placed on the triage list. The Doctor or Nurse will return your call after morning surgery.

BABY CLINIC

Baby clinic is held on Thursday between 9am-11.30am when a Health Visitor is available for advice. If you child is due their vaccination the Practice Nurse is available between the above times. 6- 8 week baby checks are also carried out during baby clinic by a GP. PHARMACY FIRST MINOR AILMENTS SCHEME

Your Pharmacist is a qualified health care professional. Patients need not see a GP for a range of common ailments, patients can use the Pharmacy First Service Scheme, this enables patients to receive medication direct from the Pharmacist without a prescription. NAMED GP

3 Patients will have been asked or allocated a specific GP who will be responsible for your overall care. If you have not already stated who you would like your usual GP to be or you do not know who your allocated GP is, please enquire at the Reception.

PATIENTS REQUIRING REFERRAL TO HOSPITAL

When the Doctor decides that you need to be seen by a Hospital Consultant/Clinician, you will be offered a choice of Hospital, Clinician and date and time for your appointment that is most convenient to you.

REPEAT PRESCRIPTIONS

You can order your repeat prescription by dropping the right hand side of your prescription (counterfoil) in a box provided in the waiting room. You should tick the items you require, on the counterfoil, which was attached to your last Prescription. You can post the right hand side of your prescription to us indicating the items you require, include a self-addressed envelop and we will post your prescription to you. Your new prescription will be ready to collect in two working days. All repeat prescriptions are processed within 48 hours. The Practice will accept telephone requests for repeat prescriptions. You can now order your repeat prescription online, ask the receptionists for further details. The Doctor regularly reviews repeat Medication. When the review date shown on your tear-off Slip (counterfoil) has expired; prescriptions cannot be issued without being re- authorised by a doctor. All patients who have a repeat prescription are required to undertake a medication review every six months. Please note: The Medical Centre will be unable to issue a repeat prescription without a medication review.

HOME VISITS

These are reserved for those genuinely unable to attend at the surgery. In general, most patients can be safely brought to the surgery without causing harm no matter what the medical problem. Requests for Home Visits should be made before 10am. It is for the Doctor to decide whether a Home Visit is necessary based on the information that is given on the patient’s symptoms/condition. Please be prepared to give this information to the Practice Team Member who takes your call. Please give a contact telephone number if possible.

OUT OF HOURS SERVICE

When the Surgery is closed, the Out of Hours Services are provided by NHS England, South Yorkshire & Bassetlaw. To access the Out of Hours Service, you should telephone Shakespeare Road Surgery on 01709 830730 and listen to the recorded message.

4 WALK IN CENTRE

Minor illnesses and injuries do not necessarily need treating at the Hospital Accident and Emergency Department. A Walk in Centre is available at Rotherham Community Health Centre, Greasbrough Road (next to Bailey Suite) between 8am and 9pm seven days a week (Monday-Sunday) and Bank Holidays which provides Health Care Advice, treatment and information on a wide variety problems from Local GP’s, Nurse Practitioners, Community Nurses and Emergency Care Practitioners – No appointment is required.

HOW TO REGISTER WITH THE PRACTICE

Anyone wishing to register as patient with the Practice should speak to a Receptionist at either of the Surgeries to arrange for completion of the appropriate forms. Patients who the practice has removed from the list because of their behaviour will not be registered.

CHANGING YOUR ADDRESS

Please tell us if you change your address /or telephone number. Changes of address Forms are available at reception.

SERVICES PROVIDED  General Medical Services  Maternity Medical Services  Contraceptive Services  Cervical Screening  Child Health Surveillance  Minor Surgery  Substance Misuse Clinic at R/W Medical Centre & S/Rd Health Centre.  Travel Vaccinations  INR Monitoring  Weight Monitoring  Counselling  Triage for Minor Illnesses  Choose & Book your Hospital Appointment  Alcohol Services  Phlebotomy

RIGHT TO SERVICES

Patients registered with the Practice have a Right to the Services that are provided. In like manner, the Practice has a Right to expect Patients to attend and be on time for their Appointment and, when unable to keep an Appointment, to cancel it, so that time is not wasted and someone else can be seen.

5 The Practice will not tolerate Abuse of any kind or Violence aimed at any Member of the Practice Team or any Person Visiting the Surgery Premises. Any Person Threatening Violence or Abusing Staff will be removed from the Practice List.

COMPLAINTS

The Practice operates an Approved Complaints Procedure and a separate leaflet explaining this is available from Reception.

ACCESS TO MEDICAL RECORDS

Patients have the right of access to their own health records. Under the Data Protection Act (DPA) they are entitled to see all information relating to their physical or mental health which has been recorded by or on behalf of a ‘Health Professional’ in connection with their care.

COMMENTS & FEEDBACK

Practice is always happy to receive and act upon any comments or concerns. We will be pleased to have your compliments & appreciations as well. All such written comments on our services should be placed in the Suggestion Box in front of the Reception Counter.

CONFIDENTIALITY

The Practice is registered under the Data Protection Act with the Data Protection Registrar and any information that we hold on you is subject to the conditions imposed upon us by the Data Protection Act. Patient information is shared with practice staff and allied healthcare professionals only when necessary. All these members of staff have signed and strictly adhered to the Data Protection Act.

WE ASK:

 That you treat all staff with due courtesy and respect.  That you follow our advice and ask if any aspect of your management is un- clear to you.  That you make every effort to attend surgery rather than ask for home visits. Home visiting is an inefficient use of Doctor’s time and the examination facilities in most people’s homes does not match those available at the surgery.

6  That you only use the emergency out of hours service if your problem is genuinely urgent and cannot wait until we are open. Dealing with non-urgent problems and trivia delays the emergency Doctors and may cause unnecessary suffering for more serious cases. It could also cost lives.  That you are punctual for appointments and cancel them well in advance if they are no longer needed. Missing booked appointments inconveniences us and your fellow patients whose need may be greater than yours may.  That you are patient if we are delayed and running behind during surgery. We allow 10 minutes per patient but sometimes problems are more complicated and may take longer to deal with. Remember you too may have a complicated problem one day, which requires more time to sort out.  If you require an appointment that may take longer than 10 minutes, please inform the receptionist, when booking the appointment.  If you are more than 10 minutes late for an appointment, you will be told that if you wish to be seen you will have to wait until the Clinician has a ‘gap’ and this might mean waiting until the end of surgery.  If you are over 16, and have not seen a doctor in the last 3 years, or over 75, and have not seen a doctor in the past year, and would like to have a ‘well person’ appointment, please ask the receptionist to arrange one.  You co-operate with the colorectal cancer prevention programme.

WE AIM:

 To give you our best possible care at all times.  To involve you as a partner in your care and to inform you about all aspects of your management and not to follow a course of management without your consent.  To treat you with courtesy and respect and equality, irrespective of the nature of your health problems.  To identify ourselves to you clearly and make it clear how to contact us if needed.  To give you an appointment with a Doctor within 2 working days and to see urgent problems within 1 working day, in line with the NHS plan.  To give you an appointment with a nurse, or any other health professional within 1 day, excluding staff leave periods.  To try to run to time for appointments but if we are delayed for any reason, our staff will inform you if your wait is likely to exceed 30 minutes.  To make home visits if appropriate for those patients who are too ill or infirm to attend the surgery.  We aim to allow you to see the doctor of your choice but this may not always be possible.

7 HELP US TO HELP YOU STAY HEALTHY BY:

NOT SMOKING Help with giving up is available from your Doctor or Nurse.

EATING HEALTHILY A high-fibre, low fat diet is best.

REGULAR EXERCISE The equivalent of 30 minutes brisk walk daily reduces blood pressure, cholesterol and your risk of heart disease.

TAKING ALCOHOL IN MODERATION If you were drinking, a maximum of 21 units per week for men and 14 units per week for women, with alcohol free days.

NOT USING ILLICIT SUBSTANCES

HAVING REGULAR CERVICAL SMEARS All the evidence suggests that it is women who never had smears who have the highest risk of death from cervical cancer.

ATTENDING FOR ROUTINE BREAST SCREENING Ladies 50 years old or when invited. This may help detect breast cancer earlier when it is more easily cured.

ALL THE RECOMMENDED VACCINATIONS WHEN DUE All are safe but if you have any concerns please discuss them with your Doctor, Nurse, or Health Visitor.

KEEPING YOUR OWN ADULT VACCINATIONS UPTO DATE This is especially true for foreign travel when up to 8 weeks notification may be needed in order to ensure maximum protection for travellers.

FOLLOWING ALL INSTRUCTIONS GIVEN BY A DOCTOR OR NURSE CAREFULLY AND TAKING YOUR MEDICATION AS ADVISED

If you forget anything or do not understand what you have been told or if you feel your medication do not suit you, please discuss with us

The Practice provides services to Patients under a Contract with NHS England, South Yorkshire & Bassetlaw Team, Oak House, Moorhead Way, Bramley, Rotherham, S66 1YY – Telephone 01709 302000 - Fax: 01709 302002 – Email: [email protected]

Date: October 2017 Review Date: October 2020