Role Description s3

______Role Description

School/Service: Campus Services

Job Title: Facilities Support Assistant

Grade: 2

Category: Support

Job Purpose: To provide a 5/7 working pattern for efficient and effective caretaking, portering, external cleaning, housekeeping and minor maintenance repair services to the City, and Coach Lane.

Responsible to: Facilities Support Supervisor.

1. Key Responsibilities:  Provision of Facilities Support Services primarily but not limited to the following:-  Locking and unlocking of rooms within buildings and facilities as and when required.  Observation and reporting of any suspicious or irregular persons or circumstances.  Undertaking minor maintenance repairs in line with provided training, capability and competence.  Reporting of maintenance requirements outside of the post holders capability and competence.  Furniture removal and furniture rearrangement to classrooms, offices and other University facilities as required.  Setting up meeting, conference, event facilities and exam set-ups at both City and Coach Lane campus.  Delivery, transportation and safe storage of goods and equipment belonging to the University.  Responding to fire and evacuation alarms and proactively assisting in the speedy evacuation of buildings and facilities as a member of the University’s Fire Response Team.  Janitorial and waste management duties.  Maintain clear and safe access/egress to buildings.  Actively participate in supporting the Snow and Ice policy as required.  Completion of timely classroom checks, accurately completing proforma’s and associated paperwork.  Completion of statutory compliance checks within agreed timeframes in accordance with training and periodic requirements.

 Participation in the delivery of designated planned maintenance inspections and testing including but not exclusively limited to fire detection and fire-fighting installations and equipment if required.  Participation in preparations for School Open Days, University Open Days, Academic Congregations, Internal and External Conferences and Events within and outside normal working hours.  Assisting disabled students, disabled residents or visitors. ______ Portable appliance testing in line with provided training, capability and competence.  Assisting in the registration and induction of new students and conference arrivals if required.  Provision of First Aid first responder role in conjunction with the security team.  Participate and attend appropriate Tool Box Talks and H&S briefings to maintain competencies.  Deputise and shadow the Facilities Assistant Supervisor if and when required.  To carry out any other duties deemed appropriate by line manager to ensure successful service delivery.

2. Key Deliverables and KPI’s:  The provision of an efficient, effective and proactive service to enhance the student and staff experience.  To participate in a 5/7 working pattern to support and deliver an efficient facilities service.

3. Key Qualifications:  Good standard of general education and literacy.  Maths, English and IT Literacy.  Valid clean driving licence.  First Aid qualification.

4. Key Skills and Experience:-  Experienced in the delivery of Caretaking, Building Facilities and Janitorial Services.  Ability to drive a Luton/Transit or similar light goods vehicle (Cat B & B1).  Ability to provide First Aid treatment and support.  Willingness and commitment to participate and complete appropriate training required to fulfil the role requirements.

5. Relationships:-  Ability to work independently or part of a team as and when required.  To act professionally and to respect colleagues and partners at all times.  The ability to put the customer at the heart of service delivery.

6. Location:-  The post holder will work flexibly across the University’s City or Coach Lane Campus depending on work requirements.

7. Attendance Requirements  37 hours per week working on a 5/7 working pattern within a 07.00 to 18.00 hour’s core service provision framework. This post is not eligible for job share.  Willingness to work outside core hours including week-ends.  Flexibility to attend work within alternative hours of work, with notice, to support the Snow and Ice policy.

References Contact with your present or most recent employer will be made if you are offered the position. Please complete the relevant section in the application form. ______

Person Specification E/D A/I 1. Specific Knowledge a. Demonstrable knowledge and experience of the delivery of Caretaking/Building E A I Facilities Assistant or similar related services.

2. Skills and Competencies a. Ability to drive a Luton/transit or similar light goods vehicle. D A I b. Ability to provide First Aid treatment and support. D A I c. Ability to safely complete handling and lifting procedures. D AI

3. Experience a. Delivery of Caretaker/Building Facilities Assistant or similar related services. E A I

4. Education/Training a. Good standard of general education including English, Maths and IT. E A I b. Valid clean driving licence. D A I c. First Aid qualification. D A I d. Manual handling training. D A I e. Statutory compliance awareness training i.e. EM light checks, Legionella awareness E AI and Portable Appliance Testing.

5. Other Requirements a. Proactive, professional approach to customer service delivery. E A I b. Ability and willingness to work independently and as part of a team. E A I c. Demonstrable ability to be flexible in approach to work duties. E A I d. Ability to prioritise workloads appropriately and efficiently. E AI e. Good disciplinary and sickness record. E AI

Legend: E = Essential A = Application Form D = Desirable I = Interview T = Test