Powersync Program FAQ S (8-18-03)
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PowerSync sm Program FAQ’s (8-18-03)
What is the PowerSync Program? . A program that recognizes auto glass retail service companies who connect electronically with LYNX Service to become more efficient and improve customer service.
Why does the industry need a recognition program? . Insurance companies continually look for solutions to streamline the claims process and improve their policyholder’s experience. . The PowerSync program is a formal recognition program that can be shared with insurance companies to confirm and recognize valuable business partners capable of meeting these insurance requirements.
Can’t glass shops just use the Web? . The Web is a valuable tool for buying products and processing claim information, but it has certain limitations that minimize value and customer impact. Not all glass shop employees have Web access Web solutions are not linked directly to point-of-sale software, thereby limiting efficiency gains. . All PowerSync providers employ solutions built directly into their point-of-sale software to maximize their internal productivity and customer service.
What software companies support the PowerSync program? . Currently, DataTranz, Dialmark, GTS Services, IBS and Mainstreet support the PowerSync Program and provide GLAXIS-enabled products to electronically connect glass shops to LYNX Services and leading suppliers.
Will PowerSync help shops compete for more insurance work? . . The PowerSync Program serves to differentiate retailers and maximize their efforts to secure additional work.
1 What are the criteria to qualify for the PowerSync Program? . Glass shops must: o Be a LYNX Services Participant o Maintain a direct electronic connection to LYNX Services through GLAXIS at all participant locations. o Participate in an Electronic Scheduling solution and accept glass claim assignments (dispatches) electronically without a telephone call, when applicable. o Submit invoices to LYNX Services electronically
How do auto glass retailers benefit? . Communication through GLAXIS helps retail service providers streamline the glass claims process and eliminates communication and business inefficiencies. . Retailers improve their operational efficiency to reduce administrative costs and improve their customer focus and service. . The PowerSync Program recognizes this behavior and improves the retailers’ ability to sell and market themselves in their respective markets.
Are there costs to participate? . There are no costs or fees directly to become recognized as a PowerSync provider. . Point of sale providers may charge nominal fees for GLAXIS transactions.
Do all point-of-sale providers offer GLAXIS-enabled software? . GLAXIS is available to all point-of-sale software companies and their customers. . Currently, GTS Services and Mainstreet provide GLAXIS-enabled software products to connect their customers with LYNX Services. . Datatranz, Dialmark, and IBS have agreements with GLAXIS and are developing GLAXIS-enabled products.
How can I learn more? Contact GLAXIS at 412.434.2790 or [email protected] or contact LYNX Services at [email protected].
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