1. Agreement for Provision of PC-Based Internet Banking Services

RET 70 100 Rev 05-11 1.1. 1. “User”) Bermuda HM12 isagreement between: This AGREEMENT INTERNET BUTTERFIELD BANKING ONLINE The Bank of N.T. Butterfield & Son LimitedSon& N.T. ButterfieldBank of The Classification: ConfidentialInformation called the the “Service”: called tocollectivelytime from may time, as be amended includes Servicesthe functions, following Banking Remote Agreement for Provision of PC-based Internet Banking ServicesBanking PC-based AgreementProvision Internet of for hereinafter known as (“Butterfield”) (“Butterfield”) known as hereinafter The Bank of N.T. Butterfield & Son ButterfieldLimited Son & of TheN.T. Bank and Customers itsClients / and with head office at 65 Front St., office St., Hamilton with 65 Front at head hereinafter known as (the known as hereinafter Retail Banking Retail Page Page 1 of 6 RET 70 100 Rev 05-11        AGREEMENT INTERNET BUTTERFIELD BANKING ONLINE The Bank of N.T. Butterfield & Son LimitedSon& N.T. ButterfieldBank of The Classification: ConfidentialInformation 1.3. 1.2.               

Wire Transfers Wire Beneficiaries Payments Bill Transactions Dashboard accountsCredit Cards accounts Asset Management Limited Butterfield accounts Call/Fixed Loan Consumer accounts accounts Savings Chequing accounts Credit Card Statement Statement Credit Card Current ActivityCredit Card Transfers) (InternationalMoneyTransfer Wire Order Transfer Accounts Multiple Funds Transfer Domestic Account Internal Transfer Transfer Bank (betweenaccounts)Own Account Maintenance Beneficiary Statement Credit Card Current ActivityCredit Card localCompanies to Utilities and Payments History Account Legacy Activity Account Details Account Summary Account Accounts Accruing maximum of 90 days data ofmaximumdata 90dayson: Accruing Transaction and Reporting Balance Credit Cards Credit Cards Transfers Credit Cards agreement is held invalid, the remaining parts will continue to be valid and willpartscontinue enforceable.remaining be valid heldinvalid, to is the agreement this of part any If party. other the of consent written prior the without agreement this assign may party Neither of course the Neither parties. both by waiver, signed No and agreement.of alterprovisionthismodifyany usagetoor shall trade act theparties nor between conduct agreement. writing in parties’ unless listed binding above be the shall modification of or understanding alteration full and only the provides agreement This .                   Standing Standing Instructions File Transfers Stop Cheque StopCheque Requests ChequeBooks Requests ActivityFix Deposit SummaryFix Deposit Fix Deposits Bank Order Drafts Bank Drafts Instruction Cancel Standing ViewStanding Instruction AndPending Payments Transfers AndPending Payments Transfers Account managementAccount portfolio ofBermuda. or the Bank Butterfield held at party thirdaccounts to and/or the User’s toown more accounts credits HSBC.CapitalG willallow Butterfield,or or one This held at credits Multipleaccounts Single to or clients only)Butterfield (Corporate to transfer EDI file (ElectronicData Interchange) Preferences Alerts Mailbox Bulletins My Services Customer Request Status Customer Submit Request Customer Requests ChequeStatus Inquiry Cheques Account ManagementAccount Group Bulk Payment Retail Banking Retail Page Page 2 of 6 RET 70 100 Rev 05-11 1.8. User The agrees:1.8. 1.7. 1.6. 1.5. 1.4. AGREEMENT INTERNET BUTTERFIELD BANKING ONLINE The Bank of N.T. Butterfield & Son LimitedSon& N.T. ButterfieldBank of The Classification: ConfidentialInformation 3. 2.2 2.1 2. 1.13 1.12 1.11. 1.10. 1.9. thebyUser. accepted beconsidered will collection their of days (30) thirty within Butterfield to writing in disputed not arewhich Butterfield, by collected charges any that All Bank products and services accessed through the Service will continue to be operated according to their to time.to according time operated from Butterfield by be amended as to charges), (including continue guidelines, and will rules agreements, Service ordinary individual the Service through the accessed of services and use products continued Bank All User's The notice. written days (14) fourteen on theamendments. acceptance of constituteof shall theamendmentsissueanyto subsequent time any at Guide amend may User Butterfield Guide. the User the in described are Service the of provision the for parameters Operating notice.written thirtyparty(30) prior upon days either by terminated unless effect and force full in remain will and parties both by signing of date fromthe effective is agreement This hereto the benefit solely.of is the parties agreementbeunderstood for to This Authorization & Security & Authorization complying for responsible be shall User thatcountry. theregulations laws of and with the Bermuda, outside country a from Service the accesses User the If the in rights property intellectual other or copyright of clause below. 5in conditionstoof specified confidentiality subject the is and Service right any own not does it that acknowledges all User The of security and maintenance upgrade, installation, expense, the for the Service. access toofused provisiontelecommunications software,and hardware, responsible solely is alone User The Software& Equipment to User the by Butterfield. due charges of non-payment for Service the suspend discretion, absolute its in may, Butterfield Butterfield.by determined solely be may as conditions and unless terms such Bermuda) to subject and in Butterfield from located obtained is consent User written prior the the of affiliate or subsidiary parent, a is party third such where (except party third any to disclosed be not shall stored, is Service the which from medium the from obtained thereof, part any Agreement this by contemplated purpose the informationor The form. electronic any in re-communicating or re-copying re-selling, limitation without including for than other service the utilize not will it that agrees User The make clause. this simply to reference may but or concerns, its of nature precise policy, the specify to case, such any in obliged, be not shall Bank Butterfield and Law Bermuda toregulations, and attempts rules operation Service, account the regular of violates Service, use the fraudulent through fraud constitutes perpetrate which occurred has activity that consider opinion, sole its in Butterfield, should services suspend effect, immediate with and discretion absolute its legal, at may, Butterfield that event or the preclude in opinion, sole effect its in immediate might, or Butterfieldfromproviding the Service. impede with would developments Agreement or decisions this governmental other terminate or regulatory, to right the reserves Butterfield with such, as document.authorized duly a evidentiary paper value as equal law of court a in admissible sole be shall the and as therein recorded serve information shall the of Butterfield record by accurate and retained records electronic the dispute, a to party a is Butterfield Where (ii) (i) to make funds available for all applicable charges (referred to in clause 6 below), when due, in a in due, when below), 6 clause in to (referred charges applicable all debit;directthrough for Butterfield by accountcollection specified for available funds make to Butterfield; to withinstructions provided itsaccordance in funds available make to Retail Banking Retail Page Page 3 of 6 RET 70 100 Rev 05-11 3.2 3.1 AGREEMENT INTERNET BUTTERFIELD BANKING ONLINE The Bank of N.T. Butterfield & Son LimitedSon& N.T. ButterfieldBank of The Classification: ConfidentialInformation 6. 5.4 5.3 5.2 5.1 5 4. 3.4 3.3 fix intervals. Butterfield may, at its sole discretion may deny access to the system for security reasons. reasons. forthesystemsecurityto access may discretion deny sole Butterfield intervals.may, its at fix at token each from different code authentication an generates which Tokens RSA utilizing by security of lawyer another employs it addition In identifiers. and passwords of protection and confidentiality use, selection, the for that agrees and understands User The password. and identifier separate a have will operator authorized Each Password. User a and Identifier, User a with User the provide will Butterfield of authorizedthe User. anwas notsignatory or a by signed was instructions and such give writing to purporting person in the whether of given regardless User, the been of signatory had authorized duly they if as same effectively the and fully have as will User instructions the bind such will on and Butterfield effect legal by taken action same Any the time). (as to time guidelines from and amended rules be procedures, may operating Butterfield's with accordance in services Bank other or funds of transfer the for Service the through received instructions upon act to Butterfield authorizes User The Butterfield reserves the right to make changes, at any time, in: the rules of operation, accessibility, security accessibility, operation, of rules the in: time, any functions. features and of administration, Serviceresources, type location and provisions, and procedures at changes, make to right the reserves Butterfield total the in included Improvements andRevisions be will and system the by calculated amount. transaction automatically be will charges exchange Foreign EDI.Payments and Wires, Party Bulk Cheques,ThirdPayments, to Drafts/Managers are applicable and Page Dashboard Online Butterfield the on located are charges/fees transaction Bank standard the to link A notice priorthe User. to without time may any at charges/fees amend Butterfield to right the reserves Butterfield notice.written days thirty (30) the Customer However, product. giving on fee this such introduce may Butterfield Software. with the and Service the using for fee associated a Customer the charge fees monthly or set-up no is There Charges statutory any under agency governmental any to audit, of course thepublic informationsuchdomain. in whereis law, by already required whereand/or obligations, the in auditors to disclosure necessary to apply not do confidentiality of obligations These Butterfield. of consent written prior the without party third any to information such any indirectly, or directly transmit, otherwise or this disclose of termination term its after the or during agreement time no at will it that agrees User The Butterfield. to proprietary files, and confidential User's being the of confidentiality as Service the the to relating specifications and ensure documentation, information, all hold will User The to data. and records precautions reasonable commercially all take will Butterfield Confidentiality click links therein.or oncontained open attachments, information, such request that e-mails to respond to not advised are you and e-mail via you from information account or personal any request NEVER will Butterfield account(s). your to access unauthorized gain to criminals enable to designed and fraudulent are e-mails Such immediately. password your change and Online Butterfield to login or 3800 299 to writing in (441) at Butterfield contact please information, account your update to be website a visit you requested that e-mail shall advice Such an to responded recently have you If attacks. Phishing experienced has institutions financial most like Butterfield Service. the via access from accounts (b) Butterfield. and Service, the to access the of notice of receipt to not prior is security fromusers remove(a) and/or add to Butterfield foradvising responsible solely is UserThe User’s Butterfield.by breach Butterfield the in breach Butterfield. a by be there received should occur when that effective losses securityany be for User’s liable will the notice in Such breach suspected Service. any the writing, to in access manner through timely a in Butterfield to report will User The the User the

alone is solely responsible solely is alone Retail Banking Retail Page Page 4 of 6 RET 70 100 Rev 05-11 7. AGREEMENT INTERNET BUTTERFIELD BANKING ONLINE The Bank of N.T. Butterfield & Son LimitedSon& N.T. ButterfieldBank of The Classification: ConfidentialInformation 9. 8.3 8.2 8.1 8.    or install, modify otherwise toany maintain, authorize employees of any its will Butterfield circumstances no Under time to time by the various international banking and clearing andbanking organizations. international thebyvarioustime to time fromrequirements and instituted toprocedures transfer changes Online wire page regarding Butterfield home theposted on takingnote of notices customersareresponsible Infor addition, successfully completed. was transfer system, verify that Butterfielde-maila messagingto Online as Butterfield well the Online, on history wire payment the customer can Thecheck transmitted. is /or successfully and wire notif completed Onlinea thecustomere-mail Butterfieldbythrough willnotifyseek Butterfield to intoOnline. Butterfield correctly entered been information of has verifythat the allrequired to customer’s It is responsibility system. the generation payment informationofthe Butterfield wire into allthe Onlineentered required completely and accurately not the customer has deliveredbecausewire not transfersresponsibility liability /orfor and acceptsno Butterfield LiabilityDisclaimerButterfield made Online Payments via Wire International Transfer SpecialRules Transfer International missed late or apaymentfrom resulting merchant or the payee a by taken action other or imposed charges to for limited not but including party, third liable be circumstances no ofany inaction actions or mistake, misconduct,default or neglect, beliable willfor notthe insolvency, Butterfield under will Butterfield software. or hardware services.User's telecommunications hardware, or of software, the security performance equipment, User's the of ofdamages.such the possibility reasonable its of advised is beyond it if even damages, consequential cause or special indirect, for liable other be Butterfield will Undercircumstances no any agreement. this under or obligations its of difficulties, performance the in software), labour care reasonable Browser take services, will Butterfield Internet control. party or third Provider other Service or Internet power to electrical limited not but (including telecommunications of malfunction or interruption malfunction, or breakdown system or God,machine of acts for liable not is Butterfield Liability Limitations of eua uies hus ad o ekns r ifrn rm te ecag ae o ag inter-bank large for elsewhere. rates or Exchange exchange Stock the Bermuda the from in reported different as day are business weekends, the during on effected transactions and hours business after effected transactions regular for and transactions, You commercial risk. and credit retail and for without risk rates exchange market including that return, rates acknowledge of rates exchange desired our parties, other setting by in charged rates factors Butterfield exchange many limitation by determined consider is We transaction conditions. your to market assign upon or based you offer will Butterfield that rate exchange The for charges assess may you.to returned will bededucted the from amount which bank their services, beneficiary's and/or bank returning a Furthermore, you. to loss a in result may which transfer, Outbound the to applicable rate original the from different be will rate exchange the that note Please (seebelow). day that will thecurrency for rate buy retail America of Bank current the we at accountyour credit ours, of fault no for bank beneficiary's or bank receiving the by returned is transfer international an If beneficiary's the if you to liability no transfer. recall wire torefuses the international beneficiary request foreign your or bank have will We you. to returned amount the from deducted be will services, which their for charges assess may bank beneficiary's the Furthermore, you. to loss a in result may which below). (see day that currency transfer, Outbound that the to applicable rate for original the from different rate be will rate exchange buy the that note Please retail Butterfield current the the an at If account request your bank. credit may beneficiary's will we You the to amended. account, request our in funds or of receipt of your confirmation upon then us, cancelled to communicate funds the return to agrees will be bank beneficiary's we cannot and it recalled, sent, be transfer been international has transfer international an Once Retail Banking Retail Page Page 5 of 6 RET 70 100 Rev 05-11 11. 10. AGREEMENT INTERNET BUTTERFIELD BANKING ONLINE The Bank of N.T. Butterfield & Son LimitedSon& N.T. ButterfieldBank of The Classification: ConfidentialInformation This agreement shall be governed and construed in accordance with Bermuda Law and the User submits to the to submits User the and Law Bermuda with accordance in construed and governed be shall agreement This LawJurisdiction & Governing Butterfield the signing User Internet OnlineApplication. the upon immediately executed be will and valid deemed be shall agreement This Executed AgreementOnline Butterfield non-exclusive jurisdiction of theBermuda jurisdiction Courts. of non-exclusive or involving a different payment media (banknotes, check, wire transfer wire etc.) transfer check, payment (banknotes, differentmedia involving a or amount, transaction different a for location, different a at time, different a at us by offered or parties, third by reported or offered rates from different are rates our if liability any accept not do We rates. Butterfield's from different be may sources) online (including sources other at shown or dealers, other by offered rates Exchange Retail Banking Retail Page Page 6 of 6