New Era Enterprises Training

NEW ERA ENTERPRISES TRAINING AND ASSESSMENT CENTRE (NEETAC)

CENTRE HANDBOOK New Era Enterprises Ltd E.L.V.S.R.C, 62 / 64 Yorkshire Street, Burnley, BB11 3BT Tel: 01282 435302 Email: [email protected] Website: www.newera.coop

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Contents: Page

Welcome...... 3

Ground rules...... 3

Health and Safety...... 3

Entry Requirements...... 3

Registration...... 3

Ground Rules...... 4

Let us know what you think...... 4

Confidentiality Policy...... 5

Marking and Assessment...... 5

Feedback...... 5

Policies and procedures………………………………………………………….5

Policy for withdrawing students…………………………………………………5

New Era is committed to the learners’ development both with their chosen qualification and also in gaining confidence, social skills and independence.

A personal advisor who is qualified in giving advice and guidance will support you in choosing the right course, guide you through your learning, and help you to identify your next steps to become successful in your future and chosen career path.

Welcome to New Era Training & Assessment Centre

This pack aims to provide you with information that we hope will be helpful to you.

If you feel you need help or information about anything to do with the course please feel free to ask you course tutor. They may not have all the answers immediately, but should be able to find out.

Before the course starts:

 You should complete the appropriate paperwork for your course.

Health and Safety

At the beginning of the course, your tutor will point out to you safety exits and tell you about fire alarms and emergency procedures. Please make sure you are familiar with all of this. If you have any concerns about health and safety, please draw these to the attention of your tutor.

Entry Requirements

Learners will be required:-  to attend tutorial sessions as specified by the tutor;

 to attend portfolio-building sessions, if required, to produce a portfolio of work for assessment;

 to carry out a work placement in a setting if required.

Learners will be assessed for their suitability for the qualification, including an assessment of English and Maths, and for any special needs in relation to the delivery and assessment of the award.

Please note due to funding restraints if learners fail to attend 3 consecutive sessions without authorisation they will be automatically removed from the course.

Registration

Learners will be registered with the appropriate awarding body.

Ground Rules

Your tutor will discuss with your course group the ground rules to be followed by everyone to help sessions run smoothly. Tutors begin with the list overleaf, but your course group may decide to add some ground rules of their own.

Learners will:

• Begin to take responsibility for their own learning;

• Share ideas and experiences, respecting other people’s contributions in a confidential environment;

• Help others to consider new views and opinions.

Learners should know that:

• If you do not understand anything, please ask.

• There is a lot to cover in each session and therefore the tutor will be trying to keep to a time schedule. You may miss out on important information if you miss part of a session.

• Mobile phones can be very disruptive. Please ensure mobiles are switched off.

• You must contact the training centre if you are going to be late or absent. Let us know what you think • Please note that three unauthorised absences would mean withdrawal from the course.

• Should you fail to complete a CACHE course for any reason any completed units will Let beus claimed know fromwhat CACHE you think and you will receive unit certification.

• Your unique learner number will be issued to you, please keep it safe.

Let us know what you think

At various times during your course, your tutor will ask you to fill in an evaluation form. This will be of great value to us in making sure that the quality of the training you and other learners receive is maintained and developed. Each evaluation form is read carefully and we value the information and suggestions you give us.

Safeguarding

If you have any safeguarding issues please speak to your tutor or the safeguarding officer – details on the student notice board.

Confidentiality Policy

Confidentiality is extremely important to our centre. Sometimes we handle very personal information and we operate on a need-to-know basis. All information is stored in accordance with the Data Protection Act 1998.

Marking and Assessment Policy

If required a student will be allocated an assessor whose role is to assess the learner’s practice in their workplace. Assessors will aim to return learners’ written work (portfolios) marked within two weeks.

Feedback

Tutors/assessors/examiners will give students timely, constructive feedback to improve and develop their learning, including skills in Maths and English.

Policies and Procedures

A copy of this handbook is available in the training room containing the following policies/procedures:

Learner Payment Plan and Agreement

NEETAC Complaints Procedure

NEETAC Appeals Procedure

NEETAC Equal Opportunities and Diversity Policy

NEETAC Health and Safety Guidance for Learners

CACHE Complaints, Enquiries and Appeals Flowchart

NCFE Appeals and Enquiries

Supervising the Safe Learner

Safeguarding Adults Policy

New Era withdrawal of Students from courses.

You can also access copies of these policies on our website at www.newera.coop