GHKC Meeting Wednesday, February 20, 2013 John Snow, Inc. (JSI) 16th Floor, Aconcagua Room 1616 Ft. Myer Dr., Arlington, VA 22209
Meeting Minutes
Meeting objectives: 1) Review the GHKC’s progress since the October 2012 meeting 2) Continue discussing KM topics, particularly collaboration, measurement, and learning 3) Discuss priority topics and next steps for the coming months
Welcome & Overview of Meeting; Introductions
1:00-1:15 p.m
Facilitators: Erin Broekhuysen, JSI Sarah Harlan, JHU∙CCP
Meeting started off with introductions of all the attendees (both in the room and on the phone).
GHKC Updates: KM Share Fair, Website, Webinar Series, M&E Task Team, Toolkit Task Team
1:15-2:00 p.m
Presenters: Rebecca Simon, JHU∙CCP, [email protected] Sarah Harlan, JHU∙CCP, [email protected] Angela Nash-Mercado, JHU∙CCP, [email protected] Saori Ohkubo, JHU∙CCP, [email protected] Elsie Mwaniki, JHU∙CCP, [email protected]
Sarah Harlan welcomed participants to the GHKC meeting and gave an overview of the group’s purpose.
KM Share Fair Update Rebecca Simon updated the group on the upcoming Share Fair:
1 o The Share Fair will be held on April 16th at FHI 360. It will be an all day event, with 150 people expected to attend. o SID has been tapped to co-sponsor a breakfast or reception at the event (still waiting for confirmation). o The Share Fair will revolve around three themes: . Tools, techniques and skills; . Shared vision of knowledge management in public health and prevention; and . Creating a community and developing connections. o There will be a Marketplace section where organizations can display their KM tools and resources. o The MC of the event will be Sylvia Vriesendorp of MSH. Next steps: o Rebecca will share agenda with the group once logistics are firmed up. Questions : o Any ideas for advocacy? – Answer: An elevator speech can be used as an advocacy strategy.
GHKC Website Update Sarah Harlan gave an update on the progress of the GHKC website: o The website will launch in March 2013 and will showcase the work of the GHKC group. o The website would be hosted on the Sites4Dev platform. Next steps: o Sarah will be seeking out contributors to write blogs for the website. Question from the group: o Will the website be in addition to the IBP Gateway GHKC page? Answer: Yes!
GHKC Webinar Series Update Angela Nash-Mercado gave an update on the ongoing webinar series: o Three webinars in the series had been held with much success. o Average attendance per webinar was about 25 people. o The next three webinars in the series will be: . March: Role of Social Media in Global Health . April: How to Host a Knowledge Fair . May: Measuring Success of Knowledge Initiatives Next steps: o Angela will be reaching out to members of the GHKC for more ideas on what topics to present. Question to the group: o Do we need to reach out to KM trainers? Answer: There are a lot of KM trainers via KM pro.
M&E Update Saori Ohkubo gave an update on the progress of the M&E Task Team: o A number of key accomplishments have been achieved since the last meeting: . Logic model has an enhanced graphic design; . An indicator list as well as logic model elements has been finalized; . Writers have been identified for the M&E guide; and
2 . The process of drafting chapters and appendices for the guide has begun. KM Toolkit Update Elsie Mwaniki gave an update on the KM toolkit: o The toolkit on average had about 300 visitors per month. o There were 63% new visitors visiting the toolkit. o Average pages per visit as well as the duration per visit had both gone up. o Since the last meeting, 3 members of the toolkit task team conducted an external review. . Recommendations from the review: Include feedback from field staff to improve usability. Toolkit should link to affinity groups on LinkedIn as well as sites such as KM4Dev wiki. Toolkit should include information on how to host various types of meetings such as World Café, Open Space and Knowledge Cafes. o New resources are continually being added to the toolkit. o KM technology tab was completed in February 2013 and will be uploaded in the toolkit by end of March. Next steps: o Upload the KM tech tab and promote it through various listservs. Suggestions/questions from the group: o If possible, add knowledge sharing exercises for meetings to the toolkit. o The toolkit should include failures – but specifically failures where KM was *not* used but could have helped the situation.
o Add storyboarding/storytelling sites to the list of technologies.
o Re: the technology tab: Is there a way to rate the various technologies/sites? This way we could learn from each other and include a rating or other information from actual users.
Current/future KM initiatives
2:00pm-2:30pm
Presenter: Peter Hobby, MSH, [email protected] K4Health Activities in Ghana
Peter Hobby started out his presentation by talking about the great strides that K4Health has made in Ghana in the past few months.
The following KM related activities took place while he was on TDY to Ghana: He worked with the health team’s communication lead. There was a strong interest in learning KM. There was good intra communication between the K4Health project and mission. Resources such as the environment scan and needs assessment (developed by K4Health), greatly assisted in the project.
3 After conducting a needs assessment, the following constraints to KM were identified: o Poor information management within the project; and o Limited human resources. The project has access to Google suites, but broadband internet access is still an issue. ______
Presenter: Aisha Moore, JSI, [email protected] Aids.gov
Aisha spoke about the various ways that she (as the blog managing editor for aids.gov), uses Google’s suite of products (Google calendar and Google drive) to submit and post blogs. The blog submission process employed by her team is as follows: o The blog coordinator reads various blogs online to get ideas on content. o Blogs are then written in the Google doc format and attached to the Google calendar. . Every member of the social media team has access to this editorial calendar. o Prior to submission on aids.gov, a checklist must be filled out for quality assurance purposes. o Once all the items in the checklist have been crossed off, the blog is ready for posting. o M&E activities on the blog post are carried out often, with the type of indicators varying depending on the whether the monitoring is done daily/weekly/monthly, quarterly etc. Pearls of wisdom to those interested in setting up a blog posting process: o A system must be in place before carrying out this process. o The system should be iterated as needed. o Make sure measurement is linked to the goals of the organization. Questions for Aisha: What happens in the cases where senior personnel don’t feel comfortable writing blogs? Answer: Have a ghost writer write the blogs for them. Any privacy concerns? Answer: No privacy issues. Ensure that folders created are only accessible to assigned people. Why did you move from Wiki and SharePoint? Answer: Google suite of products was much better for collaboration purposes. ______
2:45pm-3:45pm Presenters: Dan Campbell, CARE, [email protected] Patricia Mantey, FHI 360, [email protected] WASHplus Project Approach to Communication and KM
Patricia Mantey gave a brief overview of the WASHplus Project Five year agreement to improve water, sanitation and hygiene (WASH) and indoor air pollution (IAP). Project being implemented in Bangladesh, Benin, Kenya Madagascar, Mali, Uganda and Zambia. She added that the Communication and KM goals of are to: Serve as a “go to resource” for WASH and IAP news, resources and events; Disseminate latest WASH and IAP research; Support specific USAID research and information needs; Use social media to gather, repackage and share information; and
4 Connect with others in WASH and IAP sector. Dan Campbell’s part of the presentation included talking about the various WASHplus products as well as the tools used to disseminate WASHplus related information. Monitoring and measuring was done using the following: Google analytics; Number of subscribers in Mailchimp; Surveys and Polls; Radian6; and Email feedback.
The KM aspect of the project includes having a community of practice where knowledge and ideas can be shared as well as providing support for country KM activities. Questions for Dan and Patricia: How did you use Pinterest in your work? Answer: Our Kenya program had a beautiful picture of a portable toilet, so we used that picture to promote our goal on Pinterest. How do you use Radian6 in social media? Answer: We use it to track social media use within an organization ______
Presenter: Cassandra Mickish, JHU∙CCP, [email protected] USAID ASSIST Regional KM Training
Cassie gave a brief overview of the ASSIST project: Five year cooperative agreement of the Office of Health Systems of USAID’s Global Health Bureau. Its goals are to: o Improve health care in USAID-assisted countries; o Strengthen their health systems; and o Advance the frontier of the science of improvement. KM is an important part of the project as it: Allows program improvement and scale up at a faster rate; and It improves the quality of services by sharing knowledge and experience. Cassie also mentioned that KM can be carried out without the input of a lot of resources. People just needed to speak with each other and that way exchange information and make connections. Cassie’s main focus of the presentation was the upcoming regional KM training to be held in Durban, South Africa. She hoped that the training would result in the acquisition of numerous KM skills by the participants such as how to build a KM strategy, how to conduct and after action review, leading a community of practice and so on. The training will be evaluated through the following channels: Immediate, anonymous feedback from participants, Baseline interview with all Chiefs of Party, Follow up interview with KM Training Participants. Questions for Cassie: Do you envision you will set up online networks?
5 Answer: It depends on the types of technology available in the country as well as the size of the country. People can hold virtual meetings. Did you carry out a needs assessment before developing the training? Answer: Yes, we were able to gather all country representatives in Bethesda and discussed ways in which headquarters would support them. Is there a way for folks to stay in touch with each other after the training? Will there be a listserv? Answer: They will have an action plan, which will focus on the best ways that they can stay in touch with each other. ______
Presenter: Laura Raney, FHI 360, [email protected] Development of the Division of Reproductive Health (DRH) of Kenya’s Website
Laura Raney started off the presentation by stating what has been observed in several developing countries, the fact that there is either too much health information that people have to sift through or too little available to practitioners. She added that many countries expressed the need for a central repository of health information. The Kenya Division of Reproductive Health (DRH) needed a centralized online resource and this presented an excellent opportunity for K4Health to create a website using the eToolkit Application. The KM goals of the website were to: Promote DRH’s programmatic and technical strengths; Promote information sharing among partners on FP best practices; Provide a “one stop sop” where information on the DRH could be found; and Enhance internal and external communication. Questions for Laura: Will there be any updates made to the website? Answer: Updates are made continuously.
Wrap-up
3:45pm
Erin Broekhuysen thanked everyone for attending the meeting and encouraged attendees to attend the Share Fair.
The next meeting will be held in May or June (details will be sent to the group as dates are firmed up).
6 GHKC Meeting Attendees – February 20, 2013 First name Last name Organization 1 Harlan Sarah JHU·CCP
2 Sullivan Tara JHU·CCP
3 Simon Becca JHU·CCP
4 Nash-Mercado Angela JHU·CCP
5 Broekhuysen Erin JSI
6 Shaphren Alex Save the Children
7 Raney Laura FHI 360
8 Stokes Harley
9 Matts Monica Save the Children
10 Hart Carolyn JSI
11 Hobby Peter MSH
12 Mickish Cassie JHU·CCP
13 Mantey Patricia FHI 360
14 Campbell Dan CARE
15 Moore Aisha JSI
16 Mwaniki Elsie JHU·CCP
17 Cothran Daniel JSI
18 McNabb Sarah Futures Group
19 Kalscheur Sandra FHI 360
20 Panke Mary Population Action International
21 Morgan Gwen African Strategies for Health/MSH
22 Futrell Liz JHU·CCP
23 Salisbury Sally
24 Hutchinson Sherry Population Council
25 Creel Liz Knowledge Management Services Project/John Snow Inc.
7 26 Gerber Willow MSH
27 Hendrix-Jenkins Ann JHU·CCP
We also had Lisa Mwaikambo from JHU·CCP join us on the phone.
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