Rainbow Playgroup & Parent Toddlers

Complaints Policy Aims

Rainbow Playgroup aims to provide a happy, caring and stimulating environment for your child.

We hope that your child will be very happy with us and that you as parents/carers will be happy with the provision we offer.

Procedures

If you have any concerns, there are a number of people at Rainbow who will listen – please note that any complaint is taken seriously and your confidentiality will be respected.

In the first instance, your complaint should be directed to –

 Hayley Baker/Sue Brown – Managers

If your complaint is not dealt with satisfactorily, you can contact –

 Committee Chairperson – Hayley Hughes  Committee Vice Chair – Sydnie Corley

We aim to deal with any complaint quickly, with sensitivity and to take any action deemed necessary in order to resolve your complaint. Our aim is to initiate a response to a complaint within 5 working days.

A complaint relating to an allegation against a member of staff in connection with poor practice, or abuse against children should be made immediately to: Hayley Baker/Sue Brown - Managers

All Complaints are registered in our complaints file, and in the case of serious complaint or allegation these are escalated to Ofsted.

We are members of the Pre-School Learning Alliance and are registered with OFSTED. Contact details are –

Pre-School Learning Alliance (York) OFSTED Early Years Tang-Hall Primary School The National Business Unit Sixth Avenue Piccadilly Gate York Store Street YO31 0UT Tel: (01904) 427242 Manchester M1 2WD Tel: 03001234666 - Playgroup Reg: EY 372857 Policy Reviewed and Readopted/ Committee Chair Signature Amended on (date)