Jennifer Butler Ellis

J. Butler Ellis 1 CURRICULUM VITAE

JENNIFER BUTLER ELLIS Michigan State University Director of the Ernst & Young Accounting Business Communication Center & Professor of Practice Eli Broad College of Business, Accounting and Information Systems N234 Business College Complex, East Lansing, MI 48824 517-353-8642 or 517-432-1101 (fax) [email protected] Education:

Ph.D. Michigan State University Major: Communication August 2001 Advisor: Dr. Sandi Smith Dissertation Title: Psychological contracts: Assessing similarities and differences in perception of quality communication and work-life promises for blue-collar and white-collar employees.

M. A. Michigan State University Major: Communication May 1999 Advisor: Dr. Gwen Wittenbaum Thesis Title: Who did you say you were? Self-construal and self-presentation: Implications for the interview situation.

B.A. Cedarville College Major: Organizational Communication December 1994 Minor: Psychology

Employment:

August 2003-present, Director of Ernst & Young Accounting Business Communication Center & Professor of Practice, Eli Broad College of Business, Michigan State University November 2004-present, Adjunct Faculty, Department of Communication, Michigan State University August 2001-August 2004, Assistant Professor, Department of Communication, Western Michigan University September 1997-February 1999, May 2000-December 2001, Grant Work— Research Assistant, Clinical Center, Michigan State University August 1996-August 2001, Teaching Assistantship, College of Communication Michigan State University August 1998-May 2001, Research Assistantship, College of Communication Michigan State University January 1998-December 1999, Instructor, Department of Communication Lansing Community College June 1997-December 1997, Research Assistantship, Office of the Provost and Women’s Resource Center, Michigan State University March 1997- April 1999, Research Assistant, Communication Research Institute September 1994-July 1996, Admissions Counselor/Guest Coordinator, Cedarville College J. Butler Ellis 2 Publications:

Heisler, J. M. & Ellis, J. B. (forthcoming). Motherhood and the construction of “mommy identity:” Messages about motherhood and face negotiation. Communication Quarterly.

Ellis, J. B. (2007). Psychological contracts: Does work status affect perceptions of making and keeping promises? Management Communication Quarterly, 20(4), 335-362 (lead article).

Ellis, J. B. & Smith, S. W. (2004). Memorable messages as guides to self-assessment of behavior: A replication and extension diary study. Communication Monographs, 71(1), 97-119.

Smith, S. W., Ellis, J. B. & Yoo, H. (2001). Memorable messages as guides to self- assessment of behavior: The role of instrumental values. Communication Monographs, 68(4), 325-339 (lead article).

Smith, S. W. & Ellis, J. B. (2001) Memorable messages as guides to self-assessment of behavior: An initial investigation. Communication Monographs, 68(2), 154-168.

Ellis, J. B. & Wittenbaum, G. M. (2000). Relationships between self-construal and verbal promotion. Communication Research, 27, 704-722.

Book Chapters:

Ellis, J. B. & VanDyne, L. (2009). Voice and Silence as Observers’ Reactions to Defensive Voice: Predictions based on Communication Competence Theory. In J.Greenberg, M. Edwards, & C. Brinsfield (Eds.), Voice and silence in organizations. Emerald.

VanDyne, L. & Ellis, J. B. (2004). Job creep: A reactance theory perspective on organizational citizenship behavior as over-fulfillment of obligations. In J.C. Shapiro, L. Shore, S. Taylor, & L. Tetrick (Eds.), The employment relationship: Examining psychological and contextual perspectives. Oxford Press.

Manuscripts Under Review:

Switalski, R., Ellis, J. B., & Ford, W. The good, the bad, and the ugly: Storytelling and customer service interactions. Under review at Management Communication Quarterly (Revise and Resubmit Status). J. Butler Ellis 3 Conference Papers and Panels:

Ellis, J. B. (2010, March). Planning a Research Agenda for Communication Center Directors and Staff.” Presenter on a panel at the National Association for Communication Center’s annual meeting in Depauw, IN.

Clark-Hitt, R., Ellis, J.B., Kim, R., & Anderson, J. (2009, November). Motivation, Barriers, Threats, and Suggestions for Improving Communication Center Services and Delivery. Paper accepted for presentation at the National Association of Communication’s annual meeting in Chicago, IL.

Clark-Hitt, R., Ellis, J.B., & Border, J. (2008, November). Increasing student use of communication center services: Formative message research using Theory of Planned Behavior. Paper presented on a panel at the National Association of Communication’s annual meeting in San Diego, CA.

Van Dyne, L. & Ellis, J. B. (2008, August). Voice and Silence as Observer Reactions to Defensive Voice. Paper presented as an OB, MOC, & OMT Showcase Symposium entitled “Asking about speaking up: Exploring the complex and dynamic process of employee voice and silence” at Academy of Management’s annual meeting in Anaheim, CA

Ellis, J. B. (2007, November). Director’s dilemma: Communication center administrative challenges. Presenter on a panel at the National Association of Communication’s annual meeting in Chicago, IL.

Ellis, J. B. (2007, November). What’s Rhetoric?: Reflecting on our worldviews, identities and practices. Presenter on a panel at the National Association of Communication’s annual meeting in Chicago, IL.

Ellis, J. B., Van Der Heide, B., Shulman, H. (2006, November). Can we quantify success?: A multi- level approach to assessment analysis in communication centers. Paper presented at the National Association of Communication’s annual meeting in San Antonio, TX.

Ellis, J. B. (2006, November). It’s rhetoric! Connecting writing and speaking in the work of communication centers. Presenter on a panel at the National Communication Association’s annual meeting in San Antonio, TX.

Shulman, H., Ellis, J. B., & Van Der Heide, B. (2006, April). The 7-minute communication workshop: An exercise in educational efficiency. Paper presented at the National Association of Communication Centers’ annual meeting in Omaha, NE.

Van Der Heide, B., Shulman, H., & Ellis, J. B. (2006, April). On developing a basis for ethical operations in communication centers. Paper presented at the National Association of Communication Centers’ annual meeting in Omaha, NE.

Heisler, J. M. & Ellis, J. B. (2005, November). Parents, facework, and memorable messages. Paper presented at the National Communication Association’s annual meeting in Boston, MA.

Van Dyne, L. & Ellis, J. B. (2005, April). Job creep, complaints, and criticism: Reactance and J. Butler Ellis 4 defensive voice as consequences of OCB. Paper accepted for a Society for Industrial and Organizational Psychologists featured symposium titled: Off the beaten path: Investigations into neglected OCB topics.

Trombley, A. & Ellis, J. B. (2004, November). The effect of employee computer self-efficacy on transfer of training following computer-based training. Paper presented at the National Communication Association’s annual meeting in Chicago, IL.

Ellis, J. B. & Smith, S. W. (2003, November). Memorable messages as guides to self-assessment of behavior: A replication and extension diary study. Paper presented at the National Communication Association’s annual meeting in Miami, FL.

Ellis, J. B., & Propp, K. (2003, November). Student-teacher psychological contracts: Student perceptions of teacher promise types, characteristics, and fulfillment. Paper presented at the National Communication Association’s annual meeting in Miami, FL.

Switalski, R., Ellis, J. B., & Ford, W. (2003, May). Memorable moments in customer service. Paper presented at the International Communication Association’s annual meeting in San Diego, CA.

Ellis, J. B. (2002, November). Psychological contracts: Assessing similarities and differences in the perception of quality communication and work-life promises for blue-collar and white-collar employees. Paper presented at the National Communication Association’s annual meeting in New Orleans, LA.

Ellis, J. B. (2002, March). Psychological contracts: Promises of quality communication and work-life issues. Paper presented at the Western States Communication Association’s annual meeting in Long Beach, CA.

Smith, S. W., Ellis, J. B., & Yoo, H. (2001, May). Memorable messages as guides to self- assessment of behavior: The role of instrumental values. Paper presented at the International Communication Association’s annual meeting in Washington D.C.

Smith, S. W. & Ellis J. B. (2000, November). Memorable messages as guides to behavior: An initial investigation. Paper presented at the National Communication Association’s annual meeting in Seattle, WA.

Medved, C., Morrison, K., Butler Ellis, J., Heisler, J, Popovich, D., & Johnson, A. (1999). Work-family issues: Negotiating the balance between work responsibilities and family commitment. Paper presented at the National Communication Association’s annual meeting in Chicago, IL.

Butler Ellis, J., & Wittenbaum, G. (1998, May). Who did you say you were? Culture, self- construal, and self-presentation: Implications for the interview situation. Paper presented at the International Communication Association’s annual meeting in San Francisco, CA.

Butler, J. & Harms, C. M. (1997, October). Research Proposal: Proposed method for examining climate issues within the professional and social environment at universities. Paper presented at the Organizational Communication Mini-Conference in West J. Butler Ellis 5 Lafayette, IN.

Butler, J. & Harms, C. M. (1997, Spring). Women Faculty: Issues of climate within the professional environment for women faculty at Michigan State University. Technical report and literature review circulated and presented to the climate subcommittee and women’s advisory committee to the Provost. Funding for this project was provided by the Office of the Provost and Women’s Resource Center, Michigan State University.

Butler, J. (1995, March). Examining the rhetoric of Hillary Rodham Clinton through the lens of Walter Fisher’s Narrative Paradigm. Paper presented to the Undergraduate Honors Conference at their annual meeting in Greencastle, IN.

Works In Progress:

Trombley, A. & Ellis, J. B. The effect of employee computer self-efficacy on transfer of training following computer-based training. Paper to be submitted to Journal of Applied Communication Research.

Ellis, J. B., & Propp, K. Student-teacher psychological contracts: Student perceptions of teacher promise types, characterisitics, and fulfillment. Paper to be submitted to Communication Reports.

Ellis, J. B., & Fair, C. Psychological contracts: Promises of quality communication and work-life issues. Paper to be submitted to Western Journal of Communication.

Research Presentations:

April 2007—Invited to participate in a roundtable discussion entitled “Director’s Dilemna.” This involved presenting research on the E&Y Communication Center and discussing best practices for the Center at the annual meeting of the National Association of Communication Centers.

February 2007—Invited lecture at Michigan State University (Graduate-Level Organizational Communication Class), presented research on psychological contracts, occupational work status, and promise fulfillment.

November 2005, 2004, 2002, 2001—Invited lecture at Michigan State University (Graduate-Level Communication Theory Class), presented research on self-construal, verbal promotion, and cross- cultural communication.

August 2000—Presented research that examined relationships between self-construal and verbal promotion at the Doctoral Honors Consortium at Northwestern University, sponsored by the National Communication Association (NCA).

September 1999—Presented self-construal research study at the Conference of the Self at Michigan State University.

February 1999—Presented thesis research at the Social Psychological Brownbag Meeting.

Consulting Opportunities: J. Butler Ellis 6

 October 2002-2004, 211 Evaluation Project, Research Consultant for 211 Program Evaluation, Involves working with the Volunteer Center of Battle Creek & WK Kellogg Foundation  April 2001, Kellogg Company & Southwest Michigan Urban League, Conducted focus groups and provided consultative services regarding the development of a new mission statement and goals  December 2000-April 2001, Michigan Nonprofit Association, 29 Kellogg Center, East Lansing, MI 28824  September-October 1999, Applied Research, 1817 Ridgewood Drive, East Lansing, MI 48826  November 1998, Athena Foundation

Honors and Awards:

 Received the Von Till Outstanding Newcomer Award from the Communication Center’s section of the National Communication Association, November 2009  Received a Richard J. Lewis Quality of Excellence Award, Eli Broad College of Business and Graduate School of Management, August 2005  Received laptop computer and training through the WMU Laptop Initiative, January 2002  Competitively selected for a University-Wide Excellence in Teaching Citation, recognized for outstanding merit in graduate teaching, Michigan State University, December 2000  Competitively selected to participate in the National Communication Association Doctoral Honors Conference at Northwestern University, August 2000  Academic Advisory Board, selected to represent the Department of Communication, Cedarville College 1993-1995  Member of the Cedarville College Debate team, 1993-1994; Ohio State Novice Champion

PROFESSIONAL COMPETENCE

Michigan State University (Eli Broad College of Business):

Communication Leadership Skills in Organizations (MGT 805/COM 875):

Summer 2004, 2005, 2006, 2007, 2008, 2009; Spring 2006, 2007; Fall 2007, 2008, 2009 Independent faculty instructor, responsible for approximately 36 graduate students as well as developing the syllabus, preparing lectures, activities, assignments, and grading.

Accounting Business Communication Skills in Organizations (COM 480):

Spring 2008, 2009, 2010 Independent faculty instructor, responsible for 25-35 undergraduate and graduate students and all course related details. Western Michigan University:

Organizational Communication (Communication 682):

Spring 2003, Fall 2002, 2001, Independent faculty instructor, responsible for 30 students as well as developing the syllabus and coursepack materials, preparing lectures, assignments, exams, and for all grading. J. Butler Ellis 7

Creating Climates and Culture in Organizations (Communication 480):

Fall 2002, Winter 2002, Independent faculty instructor, responsible for 30 students as well as developing the syllabus and coursepack materials, preparing lectures, assignments, exams, and for all grading.

Leadership (Communication 335):

Spring 2003, 2002, Independent faculty instructor, responsible for 30 students as well as developing the syllabus and coursepack materials, preparing lectures, assignments, exams, and for all grading.

Michigan State University (Communication Department):

Human Communication (Communication 100):

Summer 1998, 1999, Independent instructor, responsible for 40 students, preparing syllabus, lectures, exams, and for all grading.

Methods of Communication Inquiry (Communication 200):

Fall 1997, Teaching Assistant responsible for one section of 60 students. Created activities to enhance student understanding, lectures, exams and responsible for all grading.

Introduction to Organizational Communication (Communication 240):

Summer 1997, Independent instructor, responsible for 40 students, preparing syllabus, lectures, exams, and for all grading.

Fall 1996, Spring 1997, Spring and Fall 1998; Teaching Assistant responsible for two sections of 50 students each. Created activities to enhance student understanding, lectures, and responsible for grading and supervising two undergraduate teaching assistants each semester.

Leadership and Group Communication (Communication 340):

Spring 1999, Teaching Assistant responsible for 60 students. Facilitated classroom activities to enhance student understanding and responsible for all grading and student feedback. J. Butler Ellis 8 Organizational Communication Structure (Communication 440):

Fall 1999, Spring 2000; Summer 2000; Spring 2001, Independent Instructor, responsible for 30 students. Created course syllabus, coursepack, lectures, and activities to enhance student understanding. Responsible for all grading and supervising as a graduate teaching assistant.

Communication Theory (Communication 820):

Fall 2000, Teaching Assistant responsible for 30 graduate students. Created and conducted several lectures. Responsible for weekly grading as well as creating activities and instructional tools to enhance student understanding.

Lansing Community College:

Oral Communication in the Workplace (Speech 110):

Spring, Summer, and Fall 1999, Independent instructor, responsible for one or two sections of 25 students. Responsible for lectures, exams, developing skill builder activities and for all grading.

Dynamics of Communication (Speech 120):

Spring, Summer, and Fall 1998, Independent instructor, responsible for 30 students. Responsible for lectures, exams, developing skill builder activities and for all grading.

Fundamentals of Public Speaking (Speech 130):

Spring and Summer 1999, Independent instructor, responsible for 25 students. Responsible for lectures, exams, developing skill builder activities and for all grading.

Cedarville University:

Fundamentals of Speech (Communication 110) and Advanced Public Speaking (Communication 310):

Guest lectures on conducting research and speech presentation J. Butler Ellis 9 Advising & Mentoring:

Michigan State University  Prelim and Dissertation Committee Member, Rose Clark-Hitt, 2008-2009  Dissertation Committee Member, Colin Baker, 2007-2008  Dissertation Committee Member, Catherine Kingsley, 2007  Presented a workshop at the annual F.O.C.U.S. conference entitled Building Meaningful Relationships: It’s not all about studying, January 2006  Volunteer mentor for 8 underrepresented freshmen and sophomore students in the Eli Broad College of Business, 2005-2007  Guest lectured in PRO 101 to approximately 100 students on tips to building a relationship with your professor, September 2005  Thesis Committee Member, Brandon Van Der Heide, 2005-2006  Thesis Committee Member, Christine Skubisz, 2005-2006  Comprehensive Exams, Committee Member, Carl Matter, 2004

Western Michigan University  Thesis Committee Chair, Amy Jackson, 2002-2004  Honors Thesis Committee Member, Kelly Vibber, 2002-2003  Honors Thesis Committee Member (outside member), Kristy Farabaugh, 2003  Independent Study Advising (graduate student), Amy Jackson, 2002, 2003  Independent Study Advising (graduate student), Regina Switalski, 2002, 2003, 2004  Independent Study Advising (graduate student), Danae Gee, 2003  Internship Advising (graduate student), Stephanie Hunsley, 2002  Internship Advising (undergraduate student), Paxton Olney, 2002  Internship Advising (undergraduate student), Melissa Woods, 2003  Internship Advising (undergraduate student), Lindsay Karthen, 2003

Professional Development:

 Participant in the seminar entitled “Effective Proofreading and Style,” March 2005  Participant in the seminar entitled “Effective E-mail Writing,” March 2005  Participant in the Seminar for Faculty on Instructional Technology Libraries, Computing and Technology: Access Database Design, December 2004  Participant in the Seminar for Faculty on Instructional Technology Libraries, Computing and Technology: ANGEL A, December 2004  Participant in the Seminar for Faculty on Instructional Technology Libraries, Computing and Technology: PowerPoint 2, December 2004  Participant in the National Communication Association’s short course entitled “Conquer Speech Anxiety: Design a Module or Workshop that Works,” November 2004  Participant in the Lilly Seminar session entitled “The Course Design Process: The Big Picture,” October 2004  Participant in the seminar entitled “Business Communication Excellence,” October 2004  Participant in the Lilly Seminar session entitled “Problem-based Learning and Case Controversies,” October 2004  Participant in the seminar entitled “Presenting a Professional Image,” October 2004

Professional Development (continued): J. Butler Ellis 10

 Participant in the Lilly Seminar session entitled “Using Peer Facilitation to Improve Learning in Small Groups,” September 2004  Participant in WMU Computer Workshop, February 2002  Participant in Western States Communication Association Pre-Conference Workshop-Women and the Ivory Tower, March 2002  Participant at McNair Scholar Luncheon, April 2002  Participant in WMU Women’s Caucus

PROFESSIONAL SERVICE

Disciplinary:

February 2010, Paper/panel reviewer for the National Communication Association’s communication center’s section

February 2008, Paper/panel reviewer for the National Communication Association’s organizational communication division

August 2005, Ad hoc reviewer for The Western Journal of Communication

November 2004, Reviewed an academic book on organizational citizenship behavior for Sage Publications.

July 2003, Reviewed proposals for two leadership texts for Sage Publications.

November 2002-October 2003, Served as chair of the Organizational Communication Mini Conference Committee. Responsible for planning and overseeing this graduate student conference held at Western Michigan University.

November 2002, Ad hoc reviewer for Communication Monographs

May 2002, Reviewed communication text for Oxford University Press.

March-September 2000, Served as Co-Chair of the Organizational Communication Mini Conference Planning Committee. Conference was held at Michigan State University, September 15-17, 2000.

College:

Michigan State University, Eli Broad College of Business

2005-2006, Member of Interim Advisory Committee for Business Communication Center, Eli Broad College of Business J. Butler Ellis 11 Departmental:

Michigan State University, Accounting and Information Systems Department, Eli Broad College of Business

March-April 2006, Conducted focus groups with Ph.D. students in Accounting for the Ph.D. assessment committee

2004-2006, Member of the Department Advisory Council

2004-2005, Chair of the Communication Course Curriculum Committee

2003-2005, Member of the MS Program Committee

Western Michigan University, Communication Department

March-December 2003, Member of Undergraduate Committee for the Department of Communication

March 2002, Worked as member of organizational communication subcommittee to create an organizational communication curriculum template for the Department of Communication

October 2002-May 2003, Chair of the Department of Communication’s Election Committee

Michigan State University, Communication Department

1996-2001 Association of Graduate Students in Communication (AGSCOM), Member 2000-2001 Class of 2001 Representative 1999.2000 MSU Faculty Search Committee 1999.2000 Class of 2001 Representative 1997-1998 Philanthropy Committee “Bowling for Scholars-A Strike Against Cancer”, Sponsorship and Prize committee Co-chairperson 1997.1998 CRIHAD 1997-1998 Communication Department Advisory Committee 1996-1997 Philanthropy Committee “Bowling for Scholars-A Strike Against Cancer”, Recruitment Co-Chairperson Cedarville College

1993.1994 Cedarville College, Assistant Debate Coach 1993.1995 Student Government Intercultural Committee, Chairperson J. Butler Ellis 12 Community:

Fall 2005-present, Developed a Monday night mentoring program for Lansing’s youth. Provide homework help, discussion forums about career opportunities and life-skill development, activities to build math skills, word power, writing skills, and communication skills.

January 2003, May 2002, and September 2002, Invited to present guest lectures on psychological contracts at Cooley Law School, Lansing, MI

May 2002, Served on panel at Holt Jr. High School, Lansing, MI

Professional Organizations:

The National Communication Association, Member National Association of Communication Centers, Member The Association for Business Communication, Member