General Services Administration s36

DRA, Inc.

General Services Administration

Federal Supply Service Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is www.gsaadvantage.gov. Schedule for: Office Imaging and Document Solutions FSC Group 36

Contract No: GS-25F-0001S

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at www.gsaadvantage.gov.

Contract Period: 10/06/05 – 10/05/20

Contractor: Delta Research Associates, Inc. (DRA) 4604-F Pinecrest Office Park Drive Alexandria, VA 22312

Price List Current through Modification PS-0014 Price List Effective: October 21, 2015

Business Size: Service-Disabled, Veteran Owned, Small Business DUNS No: 186395026 Telephone No: (703) 642-2446 Toll-Free WATS: None FAX No: (703) 642-3735 E-mail: [email protected] Website: www.drahq.com

Contract Administrator: John Hodge Table of Contents

I. Customer Information 1

II. Delta Research Associates, Inc. Overview 3

III. Description of Labor Categories Offered 4

IV. An Individualized Approach to Meet Your Needs 8

V. Pricing 10

VI. SCA Matrix 12 I. CUSTOMER INFORMATION

1. Table of Awarded Special Item Numbers SINs:

Small Business 51-501 Needs Assessment and Analysis Services 51-505 Document Production Services 733-1 Mail Room Management Services 733-2 Presort Mail 733-3 Miscellaneous Mail Services 733-5 Mail Room Ergonomic Analysis Services 733-6 Mail Screening and Inspection Services

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Price Sheet

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. Skill category descriptions begin on page 4.

2. Maximum Order Limitation: $1,000,000.

3. Minimum Order: $100.00.

4. Geographic Coverage (Delivery Area): The Contiguous 48 states and Washington D.C.

5. Point of Production: Same as contractor.

6. Discount from list prices or statement of net price: Prices shown in Section V are net four percent discount on orders over $1 million. Other potential discounts from stated prices based on geographical area or duration of the contract, etc. may be considered.

7. Quantity Discounts: Contact DRA.

8. Prompt Payment Terms: Net 30 Days.

9. Government Credit Card: Acceptable without conditions.

10. Foreign Items: None.

11. A. Time of Delivery: As specified in Task Order. B. Expedited Delivery: Contact DRA. C. Overnight and 2-day delivery: Contact DRA. D. Urgent requirements: Contact DRA.

12. FOB Point: Destination 1 13. Ordering Address: DRA, Inc., 4604-F Pinecrest Office Park Dr., Alexandria, VA 22312.

14. Payment Address: Same address as #13.

15. Warranty Provision: DRA's Standard Commercial Warranty applies.

16. Export Packing Charges: N/A.

17. Terms and conditions of Government commercial credit card acceptance: Acceptable without conditions.

18. Terms and conditions of rental, maintenance and repair: N/A.

19. Terms and conditions of installation: N/A.

20. Terms and conditions or repair parts: N/A.

21. List of service and distribution points: N/A.

22. List of participating dealers: N/A.

23. Preventative maintenance: N/A.

24. Special attributes such as environmental attributes: N/A.

24a. Section 508 compliance: N/A.

25. Data Universal Number System (DUNS) number: 186395026

26. DRA is registered in the SAM database.

2 II. DELTA RESEARCH ASSOCIATES, INC. OVERVIEW

Delta Research Associates, Inc. (DRA) is a service-disabled veteran owned small business based in Alexandria, Virginia. We provide diversified management, organizational, technical, clerical and systems analysis services in support of Federal government, academia, and private industry clients, on both long term and temporary bases. With strong experience in mail and correspondence processing, resource management, personnel and organization analysis, DRA is the right choice for quality professional and support services. DRA has an excellent reputation in establishing and supporting document, mail and correspondence services for Federal government clients.

DRA staff members subscribe to the philosophy of "Do it right the first time" and "Do more than the customer expects." Whether it be a mail clerk or a systems engineer, our team members are highly motivated with substantial training and experience in the use of the tools of their trade. We seek always to do more than expected. We continually develop and train our employees in ways to improve and deliver support services that help our client organizations achieve their objectives. Through individual attention and personalized commitment, we demonstrate to our clients why the DRA team receives consistent praise from our customers.

The old cliché, "the mail must go through" has never had more meaning than it has today. Federal government agencies must be aware of, and able to quickly respond to, concerns expressed by the Congress, State and local authorities, Federal agencies, and the general public. In this new age of technology, mail and correspondence must be processed quickly, accurately, professionally, and with effective security to facilitate responsive service.

DRA has supported Federal offices in document, mail, and correspondence processing and tracking activities since 1988. We recognize that Federal agencies must have quality mail and correspondence support, but budgets may not support an expensive mail operation. We can tailor a team to fit your specific requirements while staying within your budget. If you need economy, we've got it. If you need quality, we've got that, too. We pride ourselves in our ability to work with you and within your budget.

This GSA Schedule provides the contract vehicle to support your needs. Call, e-mail or write us for more information.

3 III. DESCRIPTION OF LABOR CATAGORIES OFFERED

The GSA schedule for Office Imaging and Document Solutions enables government agencies to meet their mail and correspondence management needs. This schedule provides Federal agencies with quick and easy access to DRA, who can help meet their needs. DRA will furnish all equipment, labor, supplies and supervision, and perform all operations necessary to successfully complete these services.

Accountable Mail Specialist I - Classifies, files, audits, receives, distributes, tracks and maintains system of classified and unclassified agency documents according to established procedures and standards for security and document organization. Requires a high school diploma or its equivalent and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures pertaining to accountable mail and documents. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor.

Accountable Mail Specialist II - Classifies, files, audits, receives, distributes, tracks and maintains system of classified and unclassified agency documents according to established procedures and standards for security and document organization. Requires a high school diploma or its equivalent and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures pertaining to accountable mail and documents. Relies on limited experience and judgment to plan and accomplish goals. Works under general supervision. Typically reports to a supervisor.

Courier - Drives automobile or light truck to deliver messages, documents, and packages to various governmental agencies. May transport office personnel and visitors, and perform miscellaneous errands, such as carrying mail to and from the post office and sorting or opening incoming and outgoing mail. May obtain receipts for articles delivered and keep a log of items received and delivered. May deliver items to offices and departments within a facility, compound, or campus. Requires a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures pertaining to driving and deliveries. Relies on instructions and pre- established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Document Control Specialist - Responsible for clerical duties related to technical documentation of procedures and practices. Ensures proper upkeep of technical documents. Requires a high school diploma or its equivalent and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures pertaining to document processing and control. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor.

4 Graphic Design Specialist I - Apply skill and artistic ability to create basic visual representations and presentations, including activities such as planning, designing, communicating, modeling, and completing exhibits and illustrations. Requires an associate's degree or equivalent experience and 1-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures pertaining to graphic design. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a supervisor or manager. Some creativity and latitude is expected.

Graphic Design Specialist II - Apply skill and artistic ability to create complex or challenging visual representations and presentations, including activities such as planning, designing, communicating, modeling, and completing exhibits and illustrations. Requires an associate's degree or equivalent experience and at least 4 years of experience in the field or in a related area. Familiar with a variety of concepts, practices, and procedures pertaining to graphic design. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. May direct and lead the work of others. Typically reports to a manager or head of a unit/department. A wide degree of creativity and latitude is expected.

Mail Correspondence Specialist - Distributes and collects incoming mail. Collects and processes outgoing mail. Receives, processes, distributes, and tracks correspondence. Responsibilities include determining, affixing, and recording postage on registered mail and packages. Requires a high school diploma or its equivalent. Has knowledge of commonly-used concepts, practices, and procedures pertaining to mail processing. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Mail Management Analyst I – Enhances productivity and quality by analyzing and developing mail and express systems and processes. May require an associate's degree or equivalent and 1- 2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures pertaining to mail and express. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under general supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Mail Management Analyst II - Enhances productivity and quality by analyzing and developing mail and express systems and processes. Creates and reviews procedures for distribution and inventory management to maximize customer satisfaction and minimize cost. Requires an associate's degree or equivalent and a minimum of 4 years of experience in the field or in a related area. Familiar with a variety of concepts, practices, and procedures pertaining to mail and express. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May report to an executive or a manager. A wide degree of creativity and latitude is expected.

5 Mail Supervisor – Directs and oversees mail activities including the sorting and delivery of incoming mail, as well as the preparation and sending of outgoing mail. Supervises inventory, checks and reorders items as needed. May also manage the receipt and allocation of office supplies. Requires a high school diploma or equivalent and at least 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

Photocopy Specialist - Operates one or more photocopying, photographic, mimeograph and duplicating office machines to make copies of documents such as letters, reports, directives, manuals, articles and bulletins. Operates small binding machines. Performs clerical duties associated with the request for printing and photographic services. Prepares assembly sheets and printing requisitions with specifications for printing and binding. Keeps record of work, and delivers and picks up work. Performs minor repairs and preventive maintenance. Maintains an inventory of supplies and parts needed for reproduction equipment. Important variables may be indicated by trade name of machine operated. Requires a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures pertaining to photocopying and production of documents. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Project Manager I - Responsible for the coordination and completion of projects. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Prepares reports for upper management regarding status of project. Requires a bachelor's degree or equivalent experience and at least 3 years of experience in the field or in a related area. Familiar with a variety of project management concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

Project Manager II - Responsible for the coordination and completion of large or complex projects. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Prepares reports for upper management regarding status of project. Requires a bachelor's degree or equivalent experience and at least 5 years of experience in the field or in a related area. Familiar with a variety of project management concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

6 Quality Assurance Evaluator - Manage or perform complex work concerned with assuring the overall quality of products, services, or processes, including developing plans and programs for achieving and maintaining quality, monitoring operations to prevent defects and verify adherence to quality plans and requirements, analyzing and investigating adverse quality trends or conditions, and initiating corrective actions. Requires a bachelor's degree or equivalent experience in area of specialty and at least 4 years of experience in the field or in a related area. Familiar with a variety of quality assurance concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a head of a unit/department.

SUBSTITUTIONS

Experience may be substituted for education in the following ratio: Two continuous years of experience relevant to each labor category may be substituted for one year of education (i.e., Bachelor’s Degree is equivalent to eight (8) years of relevant experience); the substitution of experience for education is in addition to the years of experience required for each labor category.

Education may be substituted for experience in the following ratio: One year of additional relevant education for two years of experience required for each labor category.

7 IV. AN INDIVIDUALIZED APPROACH TO MEET YOUR NEEDS

This schedule makes a full range of document, mail and correspondence services available to all U.S. Government Agencies. You now have one stop shopping for document, mail and correspondence support -- from the U.S. Postal Service and overnight providers to the addressee -- plus executive correspondence tracking, processing and editing. We tailor our support to meet your needs. The following are examples of support DRA can provide under this Schedule:

Needs Assessment and Analysis Services

DRA understands the importance of working with management to develop a clear definition and understanding of problem areas, objectives, scope, and time frames. We provide assessment and analysis studies, as well as reports associated with managing documents, mail, and correspondence. DRA utilizes a variety of methods to perform effective assessments and analyses.

Document Production Services

DRA typically uses the copiers that are available within supported offices and organizations to meet production requirements. We adhere to applicable copying and document standards and policies. In the event of special printing needs, our personnel are experienced in obtaining printing services from the Government Printing Office and commercial vendors.

The DRA staff has produced large numbers of documents and publications. This includes desktop publishing handling color graphics, inserts, divider sheets and tabs, various types and sizes of binders, and cover sheets. We recognize the importance of practicing quality control to ensure that all copies look perfect.

Mail Room Administrative Support Services

Our team is experienced in receiving, processing, controlling, delivering, and dispatching unclassified, accountable, and classified mail and parcels; maintaining and evaluating workload data; maintaining and updating directory and locator rosters; operating and maintaining government-furnished equipment; and performing other mail-related functions that may be required. We also process and track executive correspondence to ensure that timely and quality responses are prepared and dispatched, as required.

Miscellaneous Mail Services

DRA understands the various services that support the overall mail management function in Federal Agencies. This includes:

 Preparing, packaging, and wrapping envelopes and packages  Addressing mail  Producing and applying barcodes  Calculating and applying postage  Managing the process of getting mail and express packages through Customs

8  Tracking mail and packages Mail Room Ergonomic Analysis Services

The purpose of this type of analysis is generally to improve performance while managing risk and ensuring sufficient security. DRA understands that any study should be performed in the context of how best to integrate the mail management function with the mission of the Agency and effectively supporting the mission.

Four key components of mail operations are (1) staff, (2) facilities, (3) technology and equipment, and (4) work processes. DRA evaluates how each of these components are contributing to results and integrating with the other components in service delivery.

Mail Screening and Inspection Services

DRA has extensive understanding and experience screening and inspecting mail for defense and national security Agencies. DRA is accustomed to using x-ray and radiation detection technology to scan mail, and performing visual inspections for suspicious characteristics. Accountable mail is tracked and controlled at all times.

DRA has an excellent reputation in establishing, improving, and operating mail and correspondence facilities in support of Federal government offices. We carefully select and train professional administrative personnel to process, control, edit, coordinate and expedite mail and correspondence. DRA is particularly proud of its reputation as a company that can quickly upgrade and automate the mail distribution, correspondence, document control, and related functions based on the needs of our clients. These enhanced facilities frequently support senior management officials. DRA is effective because of the professional performance of its staff members who are highly motivated and capable of interfacing with clients at all levels. Our staff is proficient in processing controlled, highly sensitive and classified information.

9 V. PRICING

Labor Categories and Hourly Rates For Orders up to $1 million* Oct 6, 2015 - Oct 6, 2016 - Oct 6, 2017 - Oct 6, 2018 - Oct 6, 2019 - Labor Category Oct 5, 2016 Oct 5, 2017 Oct 5, 2018 Oct 5, 2019 Oct 5, 2020 Accountable Mail $56.78 $57.92 $59.08 $60.26 $61.46 Specialist I** Accountable Mail $66.97 $68.31 $69.68 $71.07 $72.49 Specialist II** Courier** $29.11 $29.69 $30.29 $30.89 $31.51 Document Control $36.64 $37.37 $38.12 $38.88 $39.66 Specialist** Graphic Design $45.66 $46.57 $47.50 $48.45 $49.42 Specialist I** Graphic Design $55.51 $56.62 $57.75 $58.91 $60.08 Specialist II** Mail Correspondence $43.82 $44.70 $45.59 $46.50 $47.43 Specialist** Mail Management $43.14 $44.00 $44.88 $45.78 $46.69 Analyst I** Mail Management $76.27 $77.79 $79.35 $80.93 $82.55 Analyst II** Mail Supervisor $74.72 $76.21 $77.73 $79.29 $80.87 Photocopy $29.53 $30.12 $30.72 $31.34 $31.96 Specialist** Project Manager I $94.61 $96.50 $98.43 $100.40 $102.40 Project Manager II $154.62 $157.71 $160.87 $164.09 $167.37 Quality Assurance $94.34 $96.23 $98.15 $100.11 $102.12 Evaluator

Notes:

* The above estimated costs do not include potential discounts for locality or length of contract.

** Designates SCA applicable labor categories.

10 Labor Categories and Hourly Rates For Orders Over $1 million* Oct 6, 2015 - Oct 6, 2016 - Oct 6, 2017 - Oct 6, 2018 - Oct 6, 2019 - Labor Category Oct 5, 2016 Oct 5, 2017 Oct 5, 2018 Oct 5, 2019 Oct 5, 2020 Accountable Mail $56.20 $57.32 $58.47 $59.64 $60.83 Specialist I** Accountable Mail $66.28 $67.61 $68.96 $70.34 $71.75 Specialist II** Courier** $28.81 $29.39 $29.97 $30.57 $31.19 Document Control $36.26 $36.99 $37.73 $38.48 $39.25 Specialist** Graphic Design $45.18 $46.09 $47.01 $47.95 $48.91 Specialist I** Graphic Design $54.94 $56.03 $57.16 $58.30 $59.46 Specialist II** Mail Correspondence $43.37 $44.23 $45.12 $46.02 $46.94 Specialist** Mail Management $42.69 $43.54 $44.42 $45.30 $46.21 Analyst I** Mail Management $75.48 $76.99 $78.53 $80.10 $81.70 Analyst II** Mail Supervisor $73.94 $75.42 $76.93 $78.47 $80.04 Photocopy $29.22 $29.81 $30.41 $31.01 $31.63 Specialist** Project Manager I $93.63 $95.50 $97.41 $99.36 $101.35 Project Manager II $153.03 $156.09 $159.21 $162.39 $165.64 Quality Assurance $93.37 $95.23 $97.14 $99.08 $101.06 Evaluator

Notes.

* The above estimated costs do not include potential discounts for locality or length of contract.

** Designates SCA applicable labor categories.

11 SCA MATRIX

The Service Contract Act (SCA) is applicable to this contract and it includes SCA applicable labor categories. The prices for the indicated (**) SCA labor categories, located on the proceeding pages with hourly rates, are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCA matrix. The prices awarded are in line with the geographic scope of the contract (i.e. nationwide).

SCA Eligible Contract Labor Category SCA Equivalent Code and Title WD Number Accountable Mail Specialist I 21130 - Shipping/Receiving Clerk WD 05-2103 Accountable Mail Specialist II 21130 - Shipping/Receiving Clerk WD 05-2103 Courier 01141 - Messenger Courier WD 05-2103 Document Control Specialist 01070 - Document Preparation Clerk WD 05-2103 Graphic Design Specialist I 15080 - Graphic Artist WD 05-2103

Graphic Design Specialist II 15080 - Graphic Artist WD 05-2103 Mail Correspondence Specialist 21130 - Shipping/Receiving Clerk WD 05-2103 Mail Management Analyst I 21130 - Shipping/Receiving Clerk WD 05-2103 Mail Management Analyst II 21130 - Shipping/Receiving Clerk WD 05-2103 Photocopy Specialist 01090 - Duplicating Machine Operator WD 05-2103