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Contact number/s
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Your Voice. Your Choice. Becoming a member of CBH ViewPoint
Dear tenant, We would like to invite you to become a ViewPoint member.
ViewPoint opens up opportunities for you to find out more, get involved or give us feedback about the parts of CBH which particularly interest you.
We’re sure you’ve got an opinion about one or more of CBH Services, and by getting involved, you can make a difference.
Becoming a member is free and easy. Just complete the ViewPoint membership questionnaire overleaf, and when you return the questionnaire to us, your ViewPoint membership will be activated.
“What’s on” Guide By becoming a ViewPoint member you will receive a monthly “What’s on” Guide. This provides you with the latest involvement events, activities and meetings happening in your area.
Become more involved - making sure your voice is heard!
As a ViewPoint member, from time to time we will invite you to give your views, opinions and feedback about the services, projects or activities that you have expressed an interest in overleaf. You may wish to participate from the comfort of your own home, by post, telephone or email, or you can get involved by coming along to a meeting, involving yourself in a community event or becoming a member of a CBH working group or local Tenants and Residents Association.
Please choose your ViewPoint topics overleaf, and return the form to us.
ViewPoint Questionnaire We value your views on our services.
Please tick all that are of interest to you:
Special Interest Groups
I have a particular interest in improving access to and services for: (tick all that apply) □ Young People □ Older People □ Disabled People
□ Lesbian, Gay, Bi-sexual □ Black, Minority & Ethnic □ Young Parents & Transgender Groups □ Other special interest group (please describe)
CBH Services I would like to be involved in shaping services: (tick all that apply) □ Anti-social behaviour & tenancy □ Repairs & Investment, issues, Safer Communities & crime to your home and communal areas prevention □ Budget, Finance & Rents, □ Regeneration and redevelopment how we spend your money & rent (physical improvements to communities) □ Housing Management Services, □ Communications, Neighbourhood walkabouts, Comment on and improve CBH policies, cleansing & environment tenant leaflets, website, proof reading, etc □ Leaseholders Services, □ Sheltered Housing, independent living Right to buy and leasehold issues □ Complaints □ Equality & Diversity
□ Working Groups CBH Staff and tenants meet regularly to develop and monitor a particular service from the above options. For example: responsive repairs working group (every 3 months). □ Mystery Shopper You will be trained to ‘test’ evaluate CBH Services. You will act out a typical ‘customer experience’ via phone calls, visits, letters or emails. □ Community Representatives Become a local Community Representative for your street, scheme or block. Work with your Neighbourhood Housing Officer to promote local issues and keep people informed. □ Tenant Inspector Community Representatives can go on to become Tenant Inspectors, receiving training to inspect CBH services.
Availability I am available (tick all that apply) □ Mornings □ Afternoons □ Evenings □ Weekends
□ Please contact me to discuss my options for involvement. Tel: ……………………………………
Please return your completed questionnaire to: [email protected] or CIT, CBH, Hesters Way Community Resource Centre, Cassin Drive, Cheltenham, Glos, GL51 7SU
Transport, interpreters, translations and carers allowance can be provided if required: Community Involvement Team 0800 408 0000 (4), email [email protected]