Address: (Please Ask for More Precise Address)

Name: Nina Margaretha Arola Date of Birth: 3.2.1989 Address: (Please ask for more precise address) Turku, Finland E-mail: [email protected] Tel: +358 40 3557003 Nationality: Finnish Marital status: single

Education

University of Turku, Finland  1.9.2010 – December 2013 (anticipated graduation with Bachelor’s degree) Swedish language (major), German translation (minor)  1.9.2008 – 4.5.2009 Basic studies in French language

Arcada (Swedish-language University of Applied Sciences), Helsinki, Finland 21.8.2012 – 20.12.2012 Business economics

Upper Secondary School of Valkeakoski 16.8.2005 – 31.5.2008 Upper secondary school diploma

Valkeakoski Institute 4.9.1998 – 20.5.2006 Basic and advanced studies in arts and crafts, orientation of clothing design and sewing A self-made clothing collection as a final project

Work experience

Turku Touring tourist information office, Turku, Finland 6.5.2013 – 30.6.2013 Tourist advisor (summer work) -Advising tourists face-to-face, by e-mail and by phone regarding the city of Turku, the Turku archipelago and Åland, and keeping contact with partner organizations in Finnish, Swedish, Russian, Latvian, Estonian, German, French and Italian. Making reservations for cottages and excursions and selling products with the programme Winres.

Stockmann Visitor Centre, Helsinki, Finland 26.10.2012 – 24.12.2013 Tourist and shopping advisor -Advising tourists in Russian language regarding Helsinki and services Stockmann provides, composing tax free checks, taking care of the coffee machine and public computers.

K-Citymarket Kupittaa, Turku, Finland 8.3.2012 – 15.8.2012 Cashier (summer work)

Freelance translator autumn 2011 – Translations mainly for the Finnish design company Acolyth Oy and some labour law related translations

Forum Marinum maritime centre, Turku, Finland 24.5.2011 – 31.8.2011 Guide on museum ships (summer work) -Giving visitors insight about the historical ships mostly in Swedish, English, Estonian and Italian. Besides working as a janitor and a ticket sales person and participating in organizing the Tall Ships Race event.

Syncsort Inc. Dutch Branch, Amstelveen, The Netherlands 11.1.2010 – 29.4.2010 Multilingual Administrative Assistant -Serving customers by phone and e-mail in English, Dutch, German and French, creating service requests for customers and acting as a link between the customers and the engineers, organising training days, carrying out customer satisfaction surveys by phone in German and English, making travel arrangements for the engineers, assisting the leadership.

Snelvertaler, Almere, The Netherlands 27.7.2009 – 28.8.2009 Project Manager for Finnish translations (substitute during a summer holiday) -Customer service by phone and e-mail, making estimates of prices and delivery times, composing offers, choosing a suitable translator for each project, acting as a link between the translator and the customer, invoicing.

S-Market Toijala, Akaa, Finland 4.6.2007 – 30.9.2007 and 19.5.2008 – 17.8.2008 Supermarket worker, cashier (summer work) -Counselling customers in their customer ownership matters (as this supermarket is a cooperative), working as a cashier, cash handling at the end of each day, taking care of the overall appearance of the supermarket, putting products into the shelves, communicating with suppliers by phone concerning deliveries.

K-Supermarket Apiantori, Valkeakoski, Finland 10.7.2006 – 6.8.2006 Cashier (summer work)

Language skills (written and spoken)

Finnish Native language Italian Bilingual English Fluent Swedish Fluent Estonian Fluent Russian Proficient German Proficient French Proficient Dutch Conversant (state exam NT2 niveau II) Latvian Basic

Computer skills

Windows Office Open Office SAP Atlas Omega-T PDF transformer Global Blue Refund tax free programme Winres (tourism programme)

Hobbies and interests

Participating in Estonian, Latvian, Lithuanian and Russian cultural exchange associations, history, European and Russian literature, following current affairs, Baltic and Russian music, European cuisines, fashion and clothing, dancing References

Taina Harjunpää, Visitor Center, Stockmann, tel. +358 9 121 4320 Merja Saari, Acolyth Oy, tel. +358 400 630070 (translation customer) Erwin Vroom, Fasttranslator, tel. +31 36 534 89 10