From: [Executive Sponsor] To: All Travelers and Travel Arrangers Bcc: [Your American Express Client Manager] Subject: Launch of New Travel Program – Action Required
As part of our initiative to reduce travel costs and optimize our current travel program, we are now launching our partnership with American Express Business Travel, along with aXo powered by Concur Travel, an innovative online booking tool from American Express.
By partnering with American Express Business Travel, our company will realize many benefits:
Company Benefits The ability to better manage compliance and costs according to company travel policy Automatic access to our negotiated air, hotel and rental car rates, as well as American Express negotiated rates Lower travel agency transaction fees Consultative account management Additional incentives to offset travel costs Reporting to plan for budgeting and safety of employees
Traveler Benefits
Ability to make reservations online 24/7 Ability to make more complicated or international reservations by phone to an agent 24/7 A customized online booking tool with an intuitive interface design which provides quick and easy navigation, allowing you to make, change, or cancel most reservations without having to call an agent Ability to receive flight delay updates via email, PDA, pager or web-enabled phone Tracking of your unused tickets “My Travel Plans” website repository for your online and offline itineraries and invoices
Action Required On [Insert Launch Date], all employees who travel as well as travel arrangers need to complete their profile in aXo Concur Travel. The profile will be used for both online and phone reservations. A profile must be created prior to calling American Express or booking online.
1. Access American Express Online Self Registration Page https://www.concursolutions.com/registration/register_form.asp?
08-四月-2018 AXP Internal Page 1 of 2 regcode=advancedrecoverysystems500&host=www.americanexpress.com&host=www.americanexpress.c om This URL will be utilized one time only during the registration process. 2. Enter your business email address as your login. You will then see a screen advising you that your account has been created. 3. You will receive an email. Click on the link contained in the email to continue your registration, set your password, and create a password hint. Click on submit. 4. You will then be directed to the aXo site where you will fill out the remainder of your profile. All mandatory boxes are marked with the word [Required]. Note: To ensure frequent traveler credit, make certain that the name on the account with all vendors matches the name in your profile. Please contact the vendors directly to make any necessary corrections. 5. Going forward, you will access the aXo site at: https://www.concursolutions.com/Default.asp?host=amex. Be sure to save this link as a favorite!
Travel Approval Process Our new travel program also incorporates an approval process. Details regarding the process will be provided in a separate communication.
Training To help acquaint you with our new tool, a self-paced on-demand 20 minute tutorial can be accessed at your convenience: http://www.brainshark.com/amexbusinesstravel/vu?pi=zGtzKKoIwz1FdCz0
Additional Support American Express Travel Counselors are available 24/7 at 800-327-2737 Prompt 1 – Navigational/Online Support Prompt 2 – Assistance with a reservation already booked online Prompt 3 – To make a new reservation with an Agent Direct Dial Number when traveling outside of the U.S.: 336-291-0098 **Executive Service Desk (specializing in Complex and International Reservations): 1-800-253-1829 or [email protected]
Your support of our travel program with American Express is critical to our company’s continuing success in managing travel costs and providing optimal service. If you have any questions regarding our travel program, please contact [Insert contact details]. Thank you for supporting this exciting and cost saving initiative!
[Executive Sponsor Name]
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