Microsoft Services

Customer Solution Case Study

Repsol YPF Aligns IT with Business and Cost-Reduction Strategy

Customer: Repsol YPF Web Site: www.repsol.com Customer Size: 36,300 employees “Microsoft IT Advisory Services helps us optimize Country or Region: Spain and Argentina our use of Microsoft technology and brings deep Industry: Oil and gas understanding of Microsoft software and Customer Profile technology, and knowledge of prerelease products Repsol YPF is one of the 10 largest private oil companies in the world and without having to hire more staff.” the largest private energy company in Latin America in terms of assets. Cristina Alvarez, Head of IT Strategy Planning, Repsol YPF

Software and Services Business Needs Repsol has a long-term relationship with  Services Repsol YPF is an international, Microsoft® Services. This relationship is exemplified by the fact that Repsol − Architecture Transformation integrated oil and gas company, retains a Microsoft Services IT − Platform Rationalization operating in over 30 countries. The Architecture and Planning Advisor. This − Advisory Services company’s business spans oil exploration, production, refining, and advisor brings deep understanding of delivery, as well as the production of Microsoft software and technology, Microsoft Services knowledge of prerelease products, and As the consulting, technical support, petrochemicals, power, and liquefied natural gas. Repsol posted net income access to a wealth of additional and customer service arm of the Microsoft expertise and resources. world’s leading software company, of EUR€2.711 billion in 2008, which was Microsoft Services enables the 15 percent less than the previous year due to a sharp fall in the price of oil and The Microsoft Services IT Architecture successful adoption, deployment, and and Planning Advisor provides use of Microsoft solutions and a dramatic contraction of economic activity. information, recommendations, and technologies for all customers. solutions for business requirements based on Microsoft and partner For more information about Microsoft Despite a solid financial position, Repsol decision makers implemented a plan to technologies. Cristina Alvarez, Services, go to: responsible for IT-strategy planning at www.microsoft.com/microsoftservices reduce costs in the face of a global economic downturn. Besides closely Repsol YPF, says, “Our Architecture monitoring expenses, the company cut and Planning Advisor extends the nonessential spending to devote efforts capabilities of our team through his to strategic investments. involvement in IT architecture, planning, and operations, and helps us deliver IT was one area that Repsol saw value to the business by optimizing our potential to increase efficiencies and use of Microsoft technology.” lower costs. Specifically, as part of the companywide priority and goal setting, Faced with reduced budgets, the IT Repsol sought ways to standardize IT department must find ways to deliver processes and operations. more business value through IT while reducing the complexity of the IT infrastructure. Alvarez elaborates, “We productivity through integrated unified chart a course that aligns with our want to standardize our processes and communications and better business strategies.” systems to build an enterprise knowledge management. The architecture that makes us more efficient. company has upgraded some of its Build on Microsoft Expertise The objective is to reduce IT costs, desktops to Windows Vista® and has The Architecture and Planning Advisor innovate, and leverage the products that deployed Microsoft Office has become part of the Repsol IT team. we have.” SharePoint® Server 2007. “Having an advisor from Microsoft is  Improve project management important to help us understand Solution capabilities in planning, control, Microsoft recommendations on specific During the first half of 2008, the and portfolio management. Repsol issues or requirements,” says Alvarez. Architecture and Planning Advisor will unify project management and “Our advisor’s awareness of our participated as a strategic vendor in the improve project life-cycle projects, technology, organization, development of Repsol YPF IT Strategic management across the IT goals, and strengths helped him Plan 2009–2011 together with the IT- department and a portfolio of IT expertly assess our infrastructure’s planning team. As part of this work, the projects with a goal of significantly current state and intimately understand advisor evaluated the needs of both improving on-time and on-scope our business and infrastructure goals, business and IT, and delivered a set of project completion. and how to reach them.” recommendations that align IT with Repsol’s business strategies. These Repsol also plans to pursue additional Increase Efficiency and Control recommendations were part of the Microsoft-recommended projects in the “During times of increased cost Microsoft Services Platform future, including an initiative to optimize concerns, strategy becomes even more Rationalization and Architecture its customer relationship management important, and companies can panic or Transformation offerings. solution. they can get creative,” remarks Alvarez. “Microsoft Services and Microsoft Through Platform Rationalization, Benefits technologies help us be strategic and Microsoft Services provided Repsol with Working with Microsoft Services helps creative. Our advisor helps us innovate actionable guidance for rationalizing its IT Repsol meet its operational and in the use of Microsoft technologies and systems and applications, including: strategic goals. Says Alvarez, “Microsoft stay current with the latest technology  Diagnosis on the current-state IT Advisory Services helps us optimize and related best practices in ways that architecture. our use of Microsoft technology and we might not be able to or have  Recommendations for changes to the brings deep understanding of Microsoft resources to.” current-state architecture. software and technology, and  A proposed future-state architecture. knowledge of prerelease products  Proposed infrastructure and application without having to hire more staff.” optimization projects.  Recommendations for actionable Gain a Solid Plan of Action Aligned points of improvement. With Business Strategy  Prioritized opportunities with clear links By developing a well-informed action to business strategies and drivers. plan, Repsol has an advantage when it comes to aligning IT with business Based on the Architecture strategy and using Microsoft Transformation engagement with technologies to its fullest potential for Microsoft Services, Repsol IT received a the greatest benefit. With guidance from set of recommended projects that the advisor, Repsol has gained an contribute to performance and align with awareness of the current state of its key business goals. The following are infrastructure and now has a strategic some of the recommended projects direction for IT that matches company included in the three-year strategic plan: goals, including cost savings. “In light of  Improve enterprise communication economic conditions and cost-control and collaboration. Repsol has directives, the Platform Rationalization recently been implementing systems assessment is very valuable. It helps us that are expected to improve worker

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Document published May 2009