Outline of Policies and Procedures For

Outline of Policies and Procedures for

______[Year] 1. LICENSING (ALTA Best Practices Pillar #1)

1.1 Business Registrations

1.2 Title Licenses

1.3 Notary Licenses

1.4 ALTA Policy Forms License

2. ESCROW TRUST ACCOUNTING (ALTA Best Practices Pillar #2)

2.1 Escrow Account Controls

2.2 Escrow Account Authorization

2.3 Escrow Account Reconciliations

2.4 Escrow Account Training

3. INFORMATION SECURITY & PRIVACY (ALTA Best Practices Pillar #3)

3.1 Information Security (IS) Program Management

3.1.1 IS Policy Review Procedures

3.2 Risk Identification and Assessment

3.3 Employee Training, Management and Responsibilities

3.4 Information Security

3.4.1 Acceptable Use of Information Technology

3.4.2 Clean Desk and Clear Screen Policy

3.4.3 Data Security – Removable Media

3.4.4 Information Sensitivity

3.5 Retention and Destruction of Private Information

3.6 Overseeing Service Providers

Nothing herein may be relied upon as legal, financial or business advice nor is it intended as such. Conestoga Title Insurance Co. (“Conestoga”) expressly disclaims any representation that these materials will comply with or meet the requirements of any party whose business relationship you seek. Use of these materials is not a guarantee of compliance with any statutory, regulatory, or industry ‘best practices,’ including the American Land Title Association or the Consumer Financial Protection Bureau. You should customize these materials as appropriate for your office(s), after first consulting with your own legal counsel and subject-matter experts. Outline of Policies and Procedures for

______[Year] 3. INFORMATION SECURITY & PRIVACY (ALTA Best Practices Pillar #3) - continued

3.7 Data Breach Incident Reporting

3.8 Business Continuity and Disaster Recovery Plan

3.8.1 Disaster Recovery Plan

4. SETTLEMENT PROCESSES (ALTA Best Practices Pillar #4)

4.1 Recording Procedures

4.2 Pricing Procedures

4.3 Training

5. TITLE POLICY PRODUCTION AND REPORTING (ALTA Best Practices Pillar #5)

5.1 Title Policy Production and Delivery

5.2 Premium Remittance and Policy Reporting

6. INSURANCES (ALTA Best Practices Pillar #6)

6.1 Professional Liability/Errors and Omissions Insurance

6.2 Fidelity and Surety Bonds

7. CONSUMER COMPLAINTS (ALTA Best Practices Pillar #7)

7.1 Complaint Intake, Recordation and Response

7.2 Complaint Records

7.3 Analysis and Self-Assessment

7.4 Training

Nothing herein may be relied upon as legal, financial or business advice nor is it intended as such. Conestoga Title Insurance Co. (“Conestoga”) expressly disclaims any representation that these materials will comply with or meet the requirements of any party whose business relationship you seek. Use of these materials is not a guarantee of compliance with any statutory, regulatory, or industry ‘best practices,’ including the American Land Title Association or the Consumer Financial Protection Bureau. You should customize these materials as appropriate for your office(s), after first consulting with your own legal counsel and subject-matter experts.