MAN Presents Servicequalityaward 2012

MAN presents "ServiceQualityAward 2012" Munich Over 600 workshops participated in the international competition. 1.10.2012 The winners of the "MAN ServiceQualityAward 2012":

 First place: PSC Rijeka, Čavle, Croatia MAN Truck & Bus Dachauer Strasse 667 80995 München  Second place: MAN Service outlet Dillenburg, Germany Head of Corporate Communications  Third place: Petschl Werkstätten Betriebs GmbH, Perg, Aus- Dominique Nadelhofer tria Press Officer Dr. Detlef Hug

Tel. +49 89 1580-2001 MAN established the "ServiceQualityAward" in 2010 with the aim of consist- [email protected] www.mantruckandbus.com ently improving the level of employee training and service quality, in order to be able to offer its customers the best-possible service. With over 600 can- didates from six Sales Regions, this year saw record participation. The 18 fi- nalists included teams from Germany, Russia, Iraq, the United Arab Emir- ates, France, Belgium, Ukraine, Spain, the Czech Republic and Slovakia.

The focus is on customer satisfaction

"We want to offer our customers fast, competent service – worldwide. After all, Service makes a major contribution to the overall consideration of the TCO, and this is what is central for our customers," says Lars Essmann, Senior Vice President After Sales at MAN Truck & Bus. Since 2010, over 5,000 service employees have taken part in this competition.

The teams who did best in the four rounds of theory and practice that started in March this year were invited to the finals in Hanover on September 20, 2012. In the framework of the IAA Commercial Vehicles, the final round took place at the MAN Service outlet in Hanover-Langenhagen. In all, there were six tests to be mastered. They included theoretical examinations on pur- chase warranties, servicing, Genuine Parts and workshop processes, as well as practical tasks that had to be carried out on trucks and buses. The three top-placed teams can now look forward to a trip to Oman.

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The Transport Efficiency Program from MAN Truck & Bus

The amount of transport and traffic on Europe's roads continues to rise. At the same time, the long-term dwindling of energy resources is making transport increasingly more expensive. As one of the world's leading manufactur- ers of buses and trucks, MAN Truck & Bus makes an important contribution to the continued improvement of transport efficiency. MAN offers a compre- hensive efficiency program to reduce total cost of ownership. Transport efficiency, consolidated in the fields of technology, service, the driver and future expertise protects the environment and is added value for our customers. www.blog.transport-efficiency.com

The MAN Group is one of Europe’s leading industrial players in transport-related engineering, with revenue of approximately €16.5 billion in 2011. MAN produces trucks, buses, diesel engines, turbo machines and special gear systems with its global workforce of around 52,500 em - ployees. Its business areas hold leading positions in their respective markets.