Hello CUSTOMER FIRST NAME

To: %custname% (Please Respond to this Email) From: %repname% RE: %item% Hopefully, you have had time to review the special e-Price quotes I sent you in an earlier Email. I made sure to send you the MSRP, Dealer Invoice and e-Price on several %item%'s that are currently in stock and available for immediate delivery. I have heard from several people that other dealers do not send actual Internet Prices on actual vehicles in stock as promptly as I do... %custfirstname%, when was the last time that you drove a %item%? So that you can make the right decision, it would probably be a good idea to make arrangements for you to come in and take a look at the %item%'s we quoted and pick one for a test drive. Of course, there is no obligation on your part, but customers do find it helpful to see, touch, feel and drive the %item% before making a final decision. By making an appointment with me, you can streamline the entire process and bypass the typical car buying experience while getting a good look at our great selection of %item%'s available for immediate delivery. Please respond to this email and fill in your appointment reservation request below… Appointment Time AM/PM Day or Week Date 6:00 PM Thursday 09/18/2003 DIRECTIONS LINK: In addition to a map, we have built a "Directions" function into our web site that asks you to enter any address, then click "Get Directions!" to see and print turn-by-turn directions to: Findlay Ford Lincoln Mercury's convenient location near exit 161 off of Interstate 75.

Shown below is a Mapquest map with a red star that marks our location:

So that you can be recognized as a special VIP customer and receive the benefit of Findlay Ford Lincoln Mercury's e-Price, when you come to our dealership and visit us, please be sure to ask for Brett Schira, Findlay Ford's Internet Sales Manager. As you can see, providing you with inventory and pricing numbers is not a problem for the Internet Department at Findlay Ford, and we would make your visit an experience you will find pleasant and informative. We know that to achieve your highest satisfaction, the most important part is finding the right vehicle that you can sit in and KNOW it is the right one for you... Findlay Ford.com has an online display of both our new and preowned inventory, including a search function that allows you to sort our inventory within several categories, based on what you are looking for. Our web site's inventory is updated each night with automated inventory uploads from our dealership's in-house computer system. FindlayFord.com also has a variety of online forms available for your use 24 hours a day, 7 days a week, to make it easier and more convenient to do business with Findlay Ford Lincoln Mercury. Findlay Ford Lincoln Mercury Online Customer Satisfaction Survey . Click Here to Complete a Findlay Ford Credit Application We are looking forward to earning your business… Sincerely, %repname% %repmail% %repphone% Findlay Ford Lincoln Mercury 12000 County Road 99 (Exit 161 off of Interstate 75) Findlay, OH 45840 Phone: 419-422-1661 Toll Free: 800-333-1661

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