Patient Information Guide 2020/2021

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On average, 169 patients are admitted to the RHH each day.

Over the last year, on average:

• Over 185,000 visits were made to specialist outpatient clinics.

• More than 60,000 Tasmanians visited our Emergency Department.

• More than 1.15 million meals were produced by our Food Services team.

• An average of 5.4 new Tasmanians are born each day.

• Our Communications Unit handled more than 62,000 enquiries each month via the main switchboard.

• Pathology Services performed more than 1.6 million tests.

• Our Department of Medical Imaging processed more than 109,080 procedures (eg x-rays). Contents Site Directory 2 Leaving the Ward/Unit 11 Welcome 4 Library Service 11 Coming to the RHH 5 Mail 11 Aboriginal Health Liaison Officer 6 Medications 12 Alcohol and Drugs 6 Meals and Dietary Requirements 12 ATM Facilities 6 Multicultural Health Services 12 Allergies 6 Newspapers 13 Chaplaincy Service 6 Non-Acute Inpatients 13 Supporting Children as Inpatients 7 Patient Medical Records 13 Compliments, Suggestions and Private Patient Classification – Medicare Complaints 7 Eligible 14 Community Care 8 Medicare Ineligible 14 Dentures 8 Rights and Responsibilities – Dining Room 8 What You Should Know as a Patient 14 Discharge Procedures 8 Parking 16 Donations, Gifts and Bequests 9 Postal Service 16 Emergency Procedures and Fire Alarms 9 Public Toilets 16 Enquiries 9 Smoking 17 Hearing Aids 9 Television Service 17 Informed Consent 10 Travel Assistance Scheme 17 Identification of Patients 10 Valuables 17 Identification of Staff 10 Visiting Hours 18 Interpreter Service 11 Volunteer Network 19 Internet Access 11 Wheelchairs 19 Interviews with the Doctor 11 Wills 19 Kiosk 11 Local Community Services for Your Information 24 Laundry 11

1 The site map is current as of June 2020. Please confirm locations with a staff member

2 A BLOCK 6 T ransition to Home (K-6W), Adolescents LG Emergency Medical Unit (EMU) Ward (K-6W) G WP Holman Clinic Children’s Ward (K-6E), 1 Oncology and Haematology Clinics 7 Maternity (K-7W), Cancer Support Centre Pregnancy Assessment and Birthing (K-7E) 4 Day Procedure & Endoscopy Units 8 Neurosurgery (K-8W), 7 Medical Specialties Special Care Nursery (K-8E) 8 Day Chemotherapy Unit, Acute Nephrology 9 General and Vascular Surgery (K-9W) 9 Oncology Inpatients Unit Orthopaedic and Surgical Specialties (including Burns) (K-9E) C BLOCK 10 General & Respiratory Medicine (K-10W) G Baby Feeding Room Rapid Assessment Medical Unit (K-10E) 1 Aboriginal Health Liaison, Chapel Consumer Liaison Unit Telstra Building – 70 Collins Street, 2 Ambulatory Care Centre Hobart Cardiothoracic/Cardiology Clinic G Patient Travel Assistance Scheme (PTAS) 3 Neurology and Neurophysiology Clinics 5 Diabetes Centre, 4 Main Operating Theatre Reception Persistent Pain Service 5 Pharmacy Tasmanian Adult Cystic Fibrosis Service (TACFS) D BLOCK Wellington Clinics – 42 Argyle Street, G Cafeteria Hobart 2 Cardiothoracic & Cardiology Inpatient Unit 1 Outpatient Pharmacy, 3 Neonatal & Paediatric Intensive Care Accounts/Cashier E BLOCK 2 Pathology South (diagnostic pathology 2 Clozapine Clinic services for outpatients, preadmission and F BLOCK general public) 8 Women’s Clinics G Grief Counsellor 9 & 10 Specialist Clinics (Adult), Preadmission Clinic, H BLOCK Pacemaker Clinic, Holter Monitoring, Hand LG Paediatric Outpatient Clinics Physiotherapy, Refugee Health Services, Jack Automatic Teller Machine (ATM) Jumper Allergy Program G Medical Imaging, Nuclear Medicine 11 Burns Clinic, Dental Clinics, Ear Nose 1 Intensive Care Unit & Throat Clinic, Oral and Maxillofacial, 2 Physiotherapy Audiology, Eye Clinic Access via air walk over Argyle Street to Wellington 12 Orthopaedic Clinic, Burns Clinic Clinics Repatriation Centre – 90 Davey Street, J BLOCK Hobart LG Emergency Department TasEquip G Kiosk Peacock Building 2 Acute Older Persons Unit (AOPU) LG Whittle Unit K BLOCK G Community Rehabilitation Unit (CRU) G Patient Admissions 1 Peacock 1 Transit Lounge 2 Peacock 2 – Acute Rehabilitation Unit Reception 3 Peacock 3 2 Mental Health Inpatients (K-2W, K-3W) Orthotic Prosthetic Services Tasmania Allied Therapy (K2-E) (OPTS) 3 Diving and Hyperbaric Medicine (K-3E) 94 Davey Street, Hobart 4 Operating Theatres

3 Welcome

We acknowledge and respect Tasmanian Aboriginal people as the traditional owners and ongoing custodians of the land on which we work and live, and pay respect to Elders past, present and emerging.

The Royal Hobart Hospital (RHH) is Tasmania’s largest hospital and the major referral centre. As the major centre of clinical teaching and research, it has a strong collaborative relationship with the University of Tasmania and other institutions.

The RHH provides acute, sub-acute, mental health and aged care inpatient and ambulatory services to a population of approximately 250,000 people in the southern region.

A comprehensive range of general and specialty medical, as well as surgical services are provided. These include many state-wide services such as cardiac surgery, neurosurgery, extensive burns treatment, hyperbaric medicine, neonatal & paediatric intensive care and high- risk obstetrics.

The RHH provides a 24-hour, seven-day-a-week Emergency Department (ED), and critical care Intensive Care Unit (including cardiothoracic intensive care), and a High Dependency Unit.

The RHH has been serving the community on its current site for 200 years and has undergone a number of redevelopments since its establishment, culminating with the opening of K block in 2020. K-block provides world-class facilities, which will benefit our community in years to come.

4 Coming to the RHH You may also want to bring a small amount of coins for telephone calls, and some The RHH is committed to providing the reading material. highest standard of care and service to our Under the agreement on funding of public patients. Your health is our priority. hospitals made between the Commonwealth This booklet provides important information and State Governments, you are required to to help and support you during your time at choose whether you wish to be a public or the hospital. private patient when admitted for care at the If your visit to the RHH requires an overnight RHH. stay, please bring: As a public patient, you will be treated by • All current medications including those doctors nominated by the RHH to provide purchased at a pharmacy, supermarket or your medical treatment, and you will not be health store; charged for medical or hospital services. You cannot choose to be treated by a particular • Any relevant x-rays, scans, reports and doctor and will not normally be provided referrals; with a bed in a single room. • Full details of your: Decisions regarding your treatment and o Health insurance cover health will be discussed with you so you may o Health insurance book or card consent to or refuse treatment. If you refuse o Medicare card treatment or participation in tests, you will be given details of the likely or potential o Pension/concession card outcome of your refusal. If you refuse, o DVA card (if eligible for repatriation you cannot hold others responsible for the treatment), and outcome. You may discharge yourself from o Safety Net card the RHH at any time. • Your dressing gown

• Your pyjamas or nightgown

• Your slippers

• Soap

• Your toothbrush and toothpaste

• A brush or comb

• Tissues; and

• Shaving equipment (if required).

5 Aboriginal Health Liaison Alcohol and Recreational Officer Drugs

Aboriginal Health Liaison Officer (AHLO) is Alcohol and recreational drugs are not available at RHH to provide emotional, social permitted in the RHH and must not be given and cultural support to Aboriginal and Torres to any patients. Strait Islander patients and their families to improve health care services and maintain ATM Facilities positive relationships within the Aboriginal community, Aboriginal Organisations, Commonwealth and ANZ ATM’s are a short other service providers and government walk from the RHH. departments.

AHLO can provide face-to-face contact with Allergies patients, social and emotional support, Please inform medical and nursing staff of engagement and advocacy for patients and any allergies you may have to medications, their family, assisting with discharge planning food or any substance as soon as possible. If and accessing other services, assistance you have an allergy, alerts will be placed in with enquiries for patients and families, and your medical record. follow-up care with patients. The AHLO can also support patients Chaplaincy Service from Aboriginal and Torres Strait Islander Compassionately Caring for the emotional backgrounds by being a link between the and spiritual wellbeing of patients, visitors medical teams and the patient/families. They and staff of the Tasmanian Health Service. do so by providing education/information to the wider RHH staff to increase We provide compassionate emotional and understanding and respect of Aboriginal and spiritual support to you and your family and Torres Strait Islander people so as to ensure visitors. We are available 24 hours a day for a culturally appropriate experience whilst in your support. hospital. Ward chaplains are assigned to particular The AHLO service is confidential and available wards/units and visit patients where to both patients and their families. The AHLO appropriate, whilst representatives of a is available Monday to Friday, 8.30am to wide variety of faiths visit members of 5.00pm on (03) 6166 8264 or 0409 523 131. their tradition. Specific religious faith representatives and clergy of all faiths and denominations may be contacted through the chaplaincy service, which will arrange a visit at your request.

6 You can also talk to a chaplain over the Certain restrictions may be necessary so that phone or via telehealth videoconferencing. the nurse can effectively carry out the child’s prescribed treatment. Your cooperation is You may request a chaplain at any time by appreciated in these circumstances. contacting the hospital switchboard on (03) 6166 8308. Compliments, Suggestions Chapel and Complaints The chapel is open 24 hours a day for your The RHH appreciates feedback on services quiet prayers and reflections. and care provided. This includes suggestions, Morning prayer services are held weekday thanking or acknowledging good service mornings. provided by staff, or making a complaint.

Weekly chapel services are held in the chapel This can be done by writing a letter to the (first floor, C Block) each Sunday at 11.00am. RHH, completing a feedback form, which is Catholic Mass is held on Wednesdays, available on all wards, or emailing Saturdays and the first Friday of the month at [email protected] 5.00pm, and on Sundays at 4:30pm. If you have concerns or a complaint, we Notifications of Catholic mass and Sunday encourage you to discuss these with staff or services will be made over the public address with a representative from the Quality and system. Patient Safety Service’s Consumer Liaison More information and details can be found Unit on 1800 811 911. All complaints are by contacting Chaplaincy Services on their taken seriously and a full investigation will be office number: (03) 6166 8487, or through carried out. the switchboard on (03) 6166 8308.

Supporting Children as Inpatients

Most small children miss their families, so we encourage immediate family to spend as much time as possible with their child.

You can play a positive role during your child’s stay in hospital by assisting the hospital team with various routines, and by just being with your child.

7 Community Care Dining Room

Should you require ongoing care after Visitors may purchase meals in the hospital discharge, referrals are arranged through a dining room between 7.00am and 7.00pm. central contact point for Community Health The dining room is located on the ground Nursing and other appropriate home care floor of D Block. services (there is a small levy charged). For further information regarding the charges, Discharge Procedures ask the nurse on the ward for a contact name and number for the service. Wherever possible, the doctor will give you 24 hours’ notice prior to your discharge. Services that can be provided in your Please ensure that you have transport home by community-based providers, arranged with a relative/friend/carer, and you include nursing care, personal care, are out of bed in time to leave your ward domestic assistance and allied health (e.g. by 10.00am on the day you are to leave the physiotherapists and occupational therapists). RHH. Dentures Please ask the staff to assist you if required. When you are discharged, you will receive Please ask staff for a container for your up to one month’s supply of medication. This dentures, which will be labelled for you. will give you time to visit your local doctor Dentures can easily be lost if wrapped and to arrange further prescriptions. There is a left in your pocket or in the bedside cabinet. co-payment fee for medications dispensed by the Pharmacy Department for patients at discharge, payable within 30 days.

Any special arrangements for your continued care will have been made by RHH staff, such as appointments for you to return to see a doctor as an outpatient. If you have any belongings/valuables that you need to retrieve before you are discharged, please make these arrangements with the nurse caring for you prior to discharge.

8 Transit Lounge Regular fire alarm and fire door checks take place. Prior to any checks commencing, a The Transit Lounge assists the RHH with the general announcement will be made over the co-ordination of bed management. Patients hospital public address system. may be transferred to the Transit Lounge when waiting for discharge medication, education or transport home. Patients wait Enquiries in a relaxed environment with television, Telephone calls from people enquiring about reading material and complimentary tea, a patient’s condition will be put through to coffee and light refreshments provided. the wards between 9.00am to 5.00pm. Nursing care is available for patients in the Transit Lounge. Due to reduced staffing outside of normal business hours, family and friends are Donations, Gifts and encouraged to minimise non-urgent telephone calls to the hospital during these Bequests times. For patient enquiries, contact our main The RHH appreciates the generosity and switchboard on (03) 6166 8308. support it receives from the community, To assist staff in managing the number of small businesses, large corporations and the telephone calls, it is preferable that one Tasmanian public. relative be nominated as the information Each year the RHH is well supported by a provider for your family, relatives and/or network of benefactors, who raise funds to friends. Further information may be given purchase medical equipment. If you would personally to a patient’s next-of-kin, but like to enquire about making a donation, gift details of your illness are confidential and will or a bequest, please contact the Community not be given without consent. Relations Unit on (03) 6166 8846. Hearing Aids

Emergency Procedures and Please advise staff if you wear a hearing aid, Fire Alarms as this information will assist those involved in your care. In a personal emergency you can call for assistance by pressing the ‘Nurse Call’ button.

In the unlikely event of a general emergency, remain calm and await instructions from staff. Please do not leave the ward/unit unless you are instructed to do so by staff.

9 Informed Consent Identification of Patients

Before any medical procedure is carried out, During your stay with us, it is important that you will be asked to give your permission or you are correctly identified by hospital staff. consent. You will be given information about Correct identification will make sure that the procedure, its effects, likely success, you receive the treatment procedure, tests risks, benefits and alternatives. This is called or medications which have been prescribed informed consent. If you do not understand especially for you. any aspect of your treatment, ask questions On admission, you will be issued with an until you are satisfied. identification band. You need to wear your In most instances, medical treatment cannot identification band at all times during your be given unless you have given consent hospital stay. Please check your personal (although there are some circumstances information details and advise staff if any where medical care can be given without information is incorrect. consent, for example in an emergency). For your safety, staff will check your In non-urgent situations where you are identification band to make sure that your unable to make your own decisions, consent first and last name and date of birth are will, when practical, be sought from the the same as those on your medical charts person responsible for you (next of kin) or when prescribing your treatment, procedure, your enduring guardian. test or medication. Please tell the doctor or nurse if your identification band comes off While you are able to make your own during your stay, or if the information on it is decisions, you have a right to choose which incorrect. of the treatments offered you wish to undergo. You can also change your mind and withdraw your consent at any time. Identification of Staff

The RHH is a teaching hospital, working During your admission you will be cared for in close partnership with the University of by a team of doctors, nurses and allied health Tasmania. Many students in the health care professionals, as well as clerical, catering and professions are taught within the hospital, housekeeping staff. All staff are required to and interviewing and examining patients is wear an identity badge which displays their an important part of their education and photograph, name and job title. training. We ask for your co-operation and encourage you to participate in our teaching and research activities. Your consent is required before students can interview or examine you.

10 Interpreter Service The Central Auxiliary Kiosk & Coffee Shop operates a trolley service to wards (Monday If English is not your first language, to Friday). Newspapers, magazines, fruit, arrangements can be made for an interpreter drinks and personal items are available for if required. Speak with your nurse to make purchase. these arrangements. Laundry Internet Access The RHH is unable to launder patients’ There is no internet access available within personal clothing. If you have no clean the RHH. personal clothing due to an emergency admission, the hospital will supply pyjamas or Interviews with the Doctor gowns.

You are encouraged to discuss your illness Leaving the Ward/Unit or any associated problems with your ward doctor. You are asked to tell the nurse before leaving With your permission, your next-of-kin the ward/unit area as they are directly may also speak with your doctor. In both responsible for your safety while in the care instances, it is best to give prior notice to of the RHH. enable the doctor to arrange a convenient time to meet. Alternatively, ask your nurse to Library Service arrange a suitable time. A mobile library service, provided by volunteers, visits wards each week. Kiosk

The Central Auxiliary Kiosk & Coffee Shop is Mail located in the forecourt, outside the Liverpool Personal mail is delivered to the ward daily. Street entrance. Hot food, sandwiches, Incoming mail should be addressed as fruit, cakes, hot and cold drinks along with follows: gifts, flowers and balloons are available for purchase. All profits from the Central Name of Patient and ward number/name Auxiliary Kiosk & Coffee Shop are directed to Royal Hobart Hospital buy special equipment for the RHH. GPO BOX 1061 HOBART TAS 7001 Hours of opening: Monday – Friday: 8.30am to 6.30pm. Saturday, Sunday and Public Holidays: 11.00am to 6.30pm.

11 Medications Meals and Dietary

Bring any medications and supplements Requirements that you take, or have taken recently, with You will be provided with a choice of you to hospital. This includes anything that meals and a variety of menu plans. Menus you may have purchased from a pharmacy, are delivered with breakfast and collected supermarket or health food store. between 9.30am to 12.00 noon. Some This will assist the medical staff in making patients may be prescribed a special diet by an appropriate assessment of your future their doctor as part of their treatment. If you drug therapy requirements. Please also are normally on a special diet at home or bring any eye drops, puffers, patches or have a specific food allergy, please tell the creams/ointments that you are using. These nursing staff. medications will be checked by hospital staff Meal times are: and stored safely until you are ready to leave. Breakfast 7.00am to 8.00am Do not take your own medications while you Morning Tea 10.00am are an inpatient, unless specifically told to by an RHH nurse, pharmacist or doctor. The RHH Lunch 12.00 noon to 1.00pm provides the majority of the medications you Afternoon Tea 3.00pm will require. Evening Meal 5.00pm to 6.00pm When you are discharged (or when you attend as an outpatient), you will receive up Supper 7.00pm to one month’s supply of medication. This A hot beverage is served at meal times. will give you time to visit your local doctor to arrange further prescriptions. Multicultural Health There is a co-payment fee for medications Services dispensed by the Pharmacy Department for patients at discharge and when seen in an A Multicultural Health Liaison Officer (MHLO) outpatient clinic. is employed by the RHH to assist refugees, humanitarian arrivals, international students Co-payments are based on the cost of and migrants with emotional and practical the medication and whether the patient support, and to assist individuals and families possesses a valid concession or entitlement to access to a wide range of culturally safe card. health care services. Pharmacy provides patients with an invoice, which needs to be paid within 30 days of receiving the medication. There are several payment options, which are detailed on the invoice.

12 Information is also provided to people and This is likely to be because they are unable to community groups on a range of health- return home (for example they may have lost related topics, including maternal and child some independence) and there is difficulty health care, women’s health, diabetes, finding alternative accommodation and care preventative health, etc. The MHLO plays an for them. educative role within the hospital setting, When patients are classified as non-acute, delivering training on culturally safe practices they are required to pay a daily hospital fee, to health care professionals who work with as required under the Australian Healthcare people from diverse cultural backgrounds. Agreement. If English is not the first language of the This fee will contribute to the day-to-day client, professional interpreters are able expenses of being in hospital, including to assist the communication exchange of food, accommodation and therapy. Patients medical/clinical information at no cost. may be eligible to access Rental Assistance The MHLO service is confidential and from Centrelink to help with this cost (please available to both patients and their families. discuss this with your Social Worker – call The MHLO is available Monday to Friday on [03] 6166 8354) (03) 6166 8126 or 0448 902 042, or via email [email protected]. Patient Medical Records gov.au. Speak with your nurse if you wish to see the MHLO. You have the right to ask to see information about you created and retained by the Newspapers Tasmanian Health Service, in accordance with the Right to Information Act 2009. A Newspapers are available from the Central fee may be incurred if you request a copy Auxiliary Kiosk & Coffee Shop (forecourt of your medical record. Confidentiality of outside the Liverpool Street entrance) or from your records is required under the Personal the kiosk trolley, which visits wards each Information Protection Act (PIP Act) 2004. weekday (Monday to Friday). Confidential information, including treatment details, will not be released without your Non-Acute Inpatients consent unless required for the ongoing provision of approved clinical care or by law. The RHH is an acute care hospital, providing To access your medical record, you can call treatment and care for patients who are sick the Patient Release of Information Officer on or injured. Sometimes patients may remain (03) 6166 8898. at the RHH after they have moved from the acute phase of their illness or injury.

13 Private Patient Patients who elect to be treated as private Classification – Medicare patients, but who do not have private health cover, will be responsible for accommodation Eligible fees and any prosthesis used (self-insured). As If you choose to be admitted as a private an inpatient, you may claim any diagnostic patient, you will be treated by your tests through Medicare, but you will be nominated doctor, provided the doctor has required to pay the balance as an uninsured a right to practice at the RHH and agrees to patient. undertake your care. As a private patient you will be able to request a single room, if one is Medicare Ineligible available. Single rooms are in limited supply Patients without a Medicare entitlement and may not be available because other will generally be expected to pay for their patients have a clinical need for a single room treatment. Health fund or travel insurance (for example, a patient who needs to be details will be requested at the time of treated in isolation). You will also be eligible admission. If you have any concerns, please for free television rental. discuss with a RHH Social Worker. As a private patient in a public hospital, you should have no out-of-pocket costs. Rights and Responsibilities However, all patients are responsible for – What You Should Know the payment of any discharge medications. The RHH will accept your private health as a Patient fund payment as full payment of hospital accommodation charges. Medicare will cover Your Rights Are: 75% of your doctor’s bill (specialist medical • T o receive free public hospital services as a services fees, including medical tests) and public patient. your private health insurance fund will cover • T o receive treatment on the basis of your the other 25%. While you are an inpatient, health needs, regardless of your financial diagnostic tests will be covered by Medicare or health insurance status. and your health fund, along with surgically- implanted prosthesis. • T o have access to public hospital services regardless of where you live in Australia. By using your private health insurance, the money received assists the hospital to buy • T o be treated with respect, compassion additional equipment, maintain facilities and and consideration of privacy, which takes provide improved services to the Tasmanian into account your background, needs and community. wishes.

14 • T o participate fully in the decisions about Your Responsibilities Are: your care, including admission, discharge There are a number of things that you can do and arrangements for continuing care. to help health workers provide better care for • T o be given a clear explanation of the you. You should: proposed treatment including risks and • Pr ovide information that enables health alternatives, before you decide whether care professionals to give you appropriate you will agree to the treatment. care and advice. • To seek a second medical opinion. • T reat seriously any decision made in • T o give your informed consent (except partnership with a health professional in exceptional circumstances) before regarding your treatment. a procedure is carried out, including • Comply with your prescribed treatment or consent to participation in undergraduate tell your health care professional of your health professional teaching, or medical intention not to do so. research. • Conduct yourself in an appropriate way • To withdraw your consent or refuse so as not to interfere with the wellbeing further treatment. or rights of other patients or staff. • To have access to information contained in your medical record.

• T o expect that information about your hospital care will be confidential unless the law allows otherwise.

• T o receive interpreter services if you are experiencing difficulty communicating with staff.

• T o commend health workers, to complain about your health care and/or to be advised of the procedure for expressing concern about your care.

15 Parking Drop-Off and Pick-Up Areas Patients can be dropped off and picked up Patients and visitors to the RHH can access a at the Liverpool, Argyle and Campbell Street range of parking facilities. entrances. However, some drop-off and pick- Argyle Street Car Park up areas and entrances may be closed due to construction work. Open: 7.00am to 10.00pm, seven days a week. Postal Service This information was correct at time of publication. For updated information, please Stamps can be purchased from the Central refer to www.hobartcity.com.au. Auxiliary Kiosk & Coffee Shop and an Australia Post standard mail box is located in Market Place Car Park the Liverpool Street forecourt. Open: 24 hours a day, seven days a week. Public Toilets Vodafone Central Car Park Public toilets are available on each floor of Corner Argyle and Bathurst Street, Hobart. the RHH. Open: 24 Hours a day, seven days a week.

Street Parking Metered parking spaces are available outside the hospital in Argyle and Campbell Streets.

Short-Term Parking Short-term parking for people with disabilities, and/or for patient drop off/ pick up is available outside the hospital at the Liverpool, Argyle and Campbell Street entrances.

Hospital Access The Liverpool Street entrance to the hospital is accessible 24 hours a day, seven days per week. The Argyle and Campbell Street entrances are closed between the hours of 8.30pm and 6.00am.

16 Smoking However, if you expect to be in hospital for a considerable length of time, you may use The RHH is a smoke-free site. Tobacco use your own hand-held device subject to certain and smoking is prohibited on the RHH site RHH requirements being met, including the (including entrances and hospital grounds). inspection and tagging of the equipment This ban also applies to the repatriation by an authorised electrician to ensure complex in Davey Street, the Renal Unit at compliance with electrical safety standards. St John’s Park in New Town, and Mental Further details on the RHH policy can be Health. Authorised nominated tobacco obtained from ward/unit staff. control officers are medical orderlies, security and nominated administration personnel. Travel Assistance Scheme Patients/visitors to the RHH site will be asked to cease smoking, or may receive an on-the- The Department of Health Patient Travel spot fine if they persist. Assistance Scheme (PTAS) provides assistance for Tasmanians who have to travel long Any breach of the Public Health Amendment distances to access medical services either in (Smoke Free Areas) Act may result in Tasmania or interstate. The scheme provides prosecution in accordance with the Act. a subsidy only, and does not cover all of Quitline is a free, confidential, telephone- the costs associated with travel. For more based support service designed to help information on the scheme, please contact smokers quit smoking. For the cost of a local your local PTAS office. call, smokers can request a free information Southern Office (03) 6166 8225 pack or receive advice about quitting from trained advisors. Contact Quitline on Northern Office (03) 6777 6249 137 848. Northwest Office (03) 6477 7734

Television Service Valuables Overhead televisions are available for hire. Please do not bring valuables (such as Please enquire about details upon admission. jewellery, large sums of money, electronic Patients are discouraged from bringing games or computer equipment) with you as their own electrical appliances, including the RHH is unable to accept responsibility for televisions and other hand held devices. any loss of items during your stay.

If you would be upset at the loss, please don’t bring the item into the RHH.

17 Visiting Hours Children Children are welcome to visit patients, except On, or shortly after, admission a registered those suffering from infectious diseases. If in nurse/midwife will discuss the family presence doubt, please discuss with the ward staff. and visitor guidelines with patients. Patients can then make decisions about family To aid rest and recovery, noise should be kept presence and visitors. A flexible approach to a minimum and family and visitors must be will ensure that the needs and preferences of mindful and sensitive to the needs of other each patient can be met. patients.

Family and visitors are asked not to come Exceptions to the hospital if they are feeling ill or have recently been exposed to contagious illnesses Special circumstances that may limit visiting or infections. patients include: • Clinical and emotional needs of the Next of Kin and Immediate Family patient. There are unrestricted visiting hours for next • Family members or visitors inability to of kin and/or immediate family members in meet hospital infection control policies. all settings, at any hour. • The need to maintain a sterile Friends and Other Family environment.

All other extended family members and • A limitation as requested by the patient or friends are welcome to visit patients from patient’s next of kin. 12.00 noon to 9.00pm, Monday to Friday, • Space limitations in the patient rooms or and 9.00am to 9.00pm Saturday and Sunday, bed spaces. unless exceptions apply. • Patient, family, visitor or employee safety All family members and visitors are asked to issues. minimise visits during the handover period from 1.30pm to 3.00pm. • Ther e may be unique and extenuating circumstances. Family and visitors will not be denied access to the patient without a legitimate reason Patients in police custody and/or correctional as deemed reasonable by the Nurse Unit services custody will not be permitted to have Manager or Associate Nurse Unit Manager visitors. and Clinical Director, in collaboration with the patient and next of kin.

18 Unit Specific Restrictions If you are interested in becoming an RHH volunteer, please contact our Volunteer Some restricted units have specific Service on telephone (03) 6166 7087 for an requirements and restrictions. These include: application package, or to seek answers to • Maternity. any queries you have in regard to the RHH • Neonatal and Paediatric Intensive Care. Volunteer Service Program. • Paediatric Unit Wheelchairs • Department of Critical Care Medicine. Patients who first arrive at the hospital and • Emergency Department. require wheelchair assistance to transfer • Inpatient Mental Health. to appointments or locations within the hospital are encouraged to arrange their • Theatre Recovery own wheelchairs. The medical orderly team Please check with the relevant unit prior to provides wheelchair transfers for inpatients visiting. and those being discharged.

Volunteer Network Wills

The hospital has approximately 120 Should you wish to make a Will while you volunteers, who vary from 18 to 86 are in the RHH, you are advised to contact a years of age. They all bring a wonderful, solicitor or trustee company. diverse range of skills and personalities to enhance the consumer experience at the hospital. For example, volunteer duties include staffing information/welcome desks, guiding consumers throughout the hospital, assisting with patient activities on various wards, undertaking the refreshment service in outpatient clinic areas and the pharmaceutical courier service. However, and most importantly, the volunteers are here to provide conversation, company and general support to patients and staff each day.

19 DO YOU NEED AN INTERPRETER? My healthcare rights

ENGLISH PLEASE POINT TO THE LANGUAGE YOU SPEAK. WE WILL ARRANGE AN INTERPRETER AT NO CHARGE. This is the I have a right to: AMHARIC ኣማርኛ HAZARAGI PUNJABI ਪੰਜਾਬੀ second هزارگی ਕਿਰਪਾ ਿਰਿ ੇ ਆਪਣੀ ਭਾਸਾ ਵੱਲ ਇਸਾਰਾ ਿਰੋ I ਅਸȂ edition of the لطفا طرف زیبون از خود خو اشاره کنین.مو بلدی شیم. እባክዎ ቋንቋዎ የትኛው እንደ ሆነ ለይተው ያሳዩን፤ ਕਬਨਾਂ ਕਿਸੇ ਿੀਮਤ ਦੇ ਦੁਭਾਸੀਏ ਦਾ ਪ㘰ਬੰਧ ਿਰਾਂਗੇ I Access ترجامن مفت میگری ኣስተርጓሚ በነፃ እናቀርብልዎታለን። Australian Healthcareservicesandtreatmentthatmeetsmyneeds HINDI हिंदी RUSSIAN РУССКИЙ Charter العربية ARABIC कृपया अपनी भाषा की ओर इशारा कीजिए। िम ПОЖАЛУЙСТА, ПОКАЖИТЕ НА ЯЗЫК, НА of Healthcare قم باإلشارة إىل لغتك وأخربنا ما هي لهجتك حتى ندبر दभाषु षए की वयवस्ा करᴂगे और यि नन:शुलक КОТОРОМ ВЫ ГОВОРИТЕ. МЫ ПРЕДОСТАВИМ Safety .ВАМ БЕСПЛАТНОГО ПЕРЕВОДЧИКА مرتجام لك مجانا िोगा। Rights. R e c e i v e safeandhighqualityhealthcarethatmeetsnationalstandards B e caredforinanenvironmentthatissafeandmakesmefeelsafe BURMESE ျ မန္မာ INDONESIAN BAHASA INDONESIA SERBIAN СРПСКИ These rights apply Silakan tunjuk ke bahasa Anda. Kami akan Молимо покажите нам којим језиком ေက်းဇူးျပဳ၍ သင္၏ဘာသာစကားကို ေဖာ္ျပပါ။ to all people in all mengatur seorang juru bahasa tanpa biaya. говорите. Заказаћемо вам бесплатног ကၽြႏ္ုပ္တို႔ စကားျပန္တစ္ဦး အခမဲ့စီစဥ္ေပးပါမည္။ преводиоца. places where health Respect care is provided B e treatedasanindividual,andwithdignityandrespect CANTONESE 廣東話 ITALIAN ITALIANO SPANISH ESPAÑOL in Australia. H a v e myculture,identity,beliefsandchoicesrecognisedandrespected 請指出哪一種是您的語言。 Vogliate indicare la vostra lingua. Por favor, señale cuál es su idioma. 我們將免費安排口譯員。 Organizzeremo un interprete gratuitamente. Pediremos un intérprete sin cargo. The Charter describes what you, Partnership A s k questionsandbeinvolvedinopenandhonestcommunication CROATIAN HRVATSKI JAPANESE 日本語 SWAHILI KISWAHILI or someone you care for, can expect when M a k e decisionswithmyhealthcareprovider,totheextentthatI Molimo pokažite nam koji jezik govorite. 通訳が必要な方は該当する言語を指差して下 Tafadhali onyesha lugha yako. Tutapanga chooseandamableto Zakazat ćemo vam besplatnog tumača. さい。当院で無料手配いたします。 kupata mkalimani bila malipo kwako. receiving health care. I n c l u d e thepeoplethatIwantinplanninganddecision-making

KAREN UND unD TAMIL தமி폍 دری DARI 0Ho;plReJ.b.qleusdmwuh>I உங㞕쿍 மமொழியை鏍 தைퟁமெ뿍鏁 Information لطفا زبان خود را نشان دهید. ما طور مجانی برای شام ySRuwdRusd;xHw>w*RvXw>wCheRtyShRb.M.vDRI 埁றிப் ி翍翁埍 㞕ொ翍翁ங㞕쿍. மெலவ ினறி C l e a r informationaboutmycondition,thepossiblebenefitsandrisks ஒ쏁 மமொழிம்ைரப்ொளயை நொங㞕쿍 ترجامن آماده می کنیم ஒ폁ங埁மெ뿍்வொ믍. ofdifferenttestsandtreatments,soIcangivemyinformedconsent FILIPINO FILIPINO KOREAN 한국어 R e c e i v e informationaboutservices,waitingtimesandcosts THAI ภาษ าไทย Ituro mo lamang kung alin ang iyong wika. 귀하의 언어를 지적하시면 무료로 통역사를 B e givenassistance,whenIneedit,tohelpmetounderstandand Maghahanda kami ng isang interpreter nang 연결해 드리겠습니다. โปรดชี้ไปที่ภาษาของคุณ เราจะจัดหาล่ามให้ usehealthinformation libre. โดยคุณไม่ต ้องเสียค่าบริการ A c c e s s myhealthinformation ትግርኛ MANDARIN 普通话 TIGRINYA B e toldifsomethinghasgonewrongduringmyhealthcare,howit فارسی FARSI/PERSIAN 请指出哪一种是您的语言。 ቋንቋኹም ኣየናይ ምዃኑ ፈሊኹም ኣሪኡና ፤ happened,howitmayaffectmeandwhatisbeingdonetomake ما مرتجم رایگان فراهم میکنیم. لطفاً به زبان خود روی این 我们将免费安排口译员。 ኣስተርጓሚ ብነፃ ክነቕርበልኩም ኢና። caresafe صفحه اشاره کنید Privacy اردو FRENCH FRANÇAIS NEPALI नेपाली URDU H a v e mypersonalprivacyrespected راہ رہمابین اینپ زابنیک رطف ااشرہ ی ۔مہا�ی رک� زابینرتممج تفم ہ یم ا یرک� ےگ۔ Indiquer en pointant vers votre langue. Nous कृपया आफ्ꅋ भाषा त िर देखाउ्ुहꅋस् । हाम ी nous occupons de vous obtenir gratuitement दꅋभासेकꅋ बयबस्ा त्शुलक 셁पमा ग्ꅇछ㄂। les services d’un interprète. H a v e informationaboutmeandmyhealthkeptsecureandconfidential

GERMAN DEUTSCH OROMO OROMOO VIETNAMESE TIẾNG VIỆT Bitte zeigen Sie auf Ihre Sprache. Wir Afaan dubbattu nutti agarsisiisi. Afaan hiikaa Vui lòng chỉ ngôn ngữ của quý vị. Chúng tôi sẽ Give feedback werden einen Dolmetscher kostenlos zur tola siif qopheessina. sắp xếp thông dịch viên miễn phí cho quý vị. P r o v i d e feedbackormakeacomplaintwithoutitaffectingtheway Verfügung stellen. thatIamtreated GREEK ΕΛΛΗΝΙΚA POLISH POLSKI H a v e myconcernsaddressedinatransparentandtimelyway Παρακαλούμε δείξτε μας ποια γλώσσα Prosimy wskazać swój język ojczysty. S h a r e myexperienceandparticipatetoimprovethequalityofcare μιλάτε. Θα προγραμματίσουμε την παρουσία Zorganizujemy bezpłatną usługę tłumacza. andhealthservices διερμηνέα δωρεάν. PUBLISHED JULY 2019 24 HOUR TELEPHONE )131 450 FOR ON-SITE INTERPRETERS AND ENQUIRIES )6166 7000 For more information INTERPRETERS PHONE THS INTERPRETER SERVICES ask a member of staff or visit safetyandquality.gov.au/your-rights My healthcare rights

This is the I have a right to: second edition of the Access Australian Healthcareservicesandtreatmentthatmeetsmyneeds Charter of Healthcare Safety Rights. R e c e i v e safeandhighqualityhealthcarethatmeetsnationalstandards B e caredforinanenvironmentthatissafeandmakesmefeelsafe These rights apply to all people in all places where health Respect care is provided B e treatedasanindividual,andwithdignityandrespect in Australia. H a v e myculture,identity,beliefsandchoicesrecognisedandrespected

The Charter describes what you, Partnership or someone you care A s k questionsandbeinvolvedinopenandhonestcommunication for, can expect when M a k e decisionswithmyhealthcareprovider,totheextentthatI receiving health care. chooseandamableto I n c l u d e thepeoplethatIwantinplanninganddecision-making Information C l e a r informationaboutmycondition,thepossiblebenefitsandrisks ofdifferenttestsandtreatments,soIcangivemyinformedconsent R e c e i v e informationaboutservices,waitingtimesandcosts B e givenassistance,whenIneedit,tohelpmetounderstandand usehealthinformation A c c e s s myhealthinformation B e toldifsomethinghasgonewrongduringmyhealthcare,howit happened,howitmayaffectmeandwhatisbeingdonetomake caresafe Privacy H a v e mypersonalprivacyrespected H a v e informationaboutmeandmyhealthkeptsecureandconfidential Give feedback P r o v i d e feedbackormakeacomplaintwithoutitaffectingtheway thatIamtreated H a v e myconcernsaddressedinatransparentandtimelyway S h a r e myexperienceandparticipatetoimprovethequalityofcare andhealthservices PUBLISHED JULY 2019 For more information ask a member of staff or visit safetyandquality.gov.au/your-rights Are you Aboriginal or Torres Strait Islander?

If you are, please let us know. We will use this information to improve the planning and delivery of health and wellbeing services to Aboriginal and Torres Strait Islander people. CONCERNED ABOUT A PATIENT?

How to raise concerns about a patient’s health with staff Are you a patient, a family member, carer or friend of a current hospital patient and have concerns about patient health? Feel as though something is not right? Concerned a patient is not improving as expected? Please feel free to come and talk to staff about your concerns. STEP 1 - Tell Staff Talk to the ward nurse/midwife, doctor or an allied health professional about your concerns. If you are still worried or concerned with the response….. STEP 2 - Ask Again Ask to talk to the nurse/midwife in charge or a senior doctor.

If you are still worried or concerned with the response….. STEP 3 - Call this number Telephone us: (03) 6166 6744 Tell the operator that you are making a If you are unable to access a phone, please ask staff to “CARE Call” assist. You will be asked to provide the following information:

• Your name and phone number • The location (hospital, ward) • The name of the person you are worried about.

A member of the CARE Call team will speak to you, listen to your concerns and act on your concerns. If you have feedback regarding matters other than patient health, please ask staff about the Consumer Feedback process. Six Ways to Beat Heart Attack Local Community Be part of a caring, 1. Check your Blood Pressure 4. Maintain Normal Weight High bloodServices pressure often gives nofor warning Your signs and it is If you orsupportive your children are too fat the and chances of developing necessary to have it checked regularly by your doctor. High health problems are increased. Ask your doctor for a blood pressure sharplyInformation increases the risk of heart attack, sensiblevibrant weight reducing diet community. or get the Heart Foundation's stroke and other conditions if it goes undetected and publication "Guide to Losing Weight." Bad food habits untreat-ed. With proper medical treatment this disease formed in childhood are hard to break in later life, so it is canThe be bfollowingrought under controlpages in containmost cases. information importantWe your provide children a range of care: follow a healthy eating pattern. 2. Don'ton a Smoke curated range of local community • Residential aged care • Independent living Improve Physical Activity Smoking greatly increases your risk of heart attack. It is 5. • Respite care • Home care neverservices too late chosen to stop, as toevidence help showsyou thatand damage your can Exercise should be fun not a chore. Choose a physical bevisitors very quickly during reversed. and Do notafter smoke your cigarettes stay. and activity you enjoy, make it a family affair, walk the dog, dis-courage your family and friends from smoking. cycle around the park, swim, play tennis, take the family for Though a service’s feature in the a sail. Exercise regularly, your doctor can tell you what kind 3. Reduce Blood Fats of activities will suit your age and physical condition. Apublication high level of blood doesn’t fats (cholesterol imply and/or an endorsement triglycerides) increases the risk of heart attack. With 6. Have Regular Check-ups on behalf of the hospital, we want to Regular check-ups enable your doctor to detect and treat moderated changes in your diet, your blood fats can be Not for 40+ years expert Proudly conditions that can lead to heart attack and other forms of reducedthank to thesea safer level.service This means providers reducing for total their fat intake, profit care services Tasmanian particularly saturated fats, and cholesterol in rich foods. A heart and circulatory disease. balancedsupport, diet iswithout necessary forwhich good health.this publicationAsk your doctor forwould advice or not contact be thepossible. National Heart Please Foundation take inthe your To findHe outa rtmore, Foundation please visitonecare.org.au State for information on nutritional guidelines for you and or callNational our local Heart team Foundation on (03) of Australia6220 1200 yourtime family to. look through their services and consider their usefulness to you.

Six Ways to Beat Heart Attack 1. Check your Blood Pressure High blood pressure often gives no warning signs and it is necessary to have it checked regularly by your doctor. 2. Don't Smoke Smoking greatly increases your risk of heart attack. 3. Reduce Blood Fats A high level of blood fats (cholesterol and/or triglycerides) increases the risk of heart attack. 4. Maintain Normal Weight If you or your children are too fat the chances of YOUR HOME AWAY FROM HOME developing health problems are increased. 5. Improve Physical Activity Exercise should be fun not a chore. Choose a physical We understand the importance of having activity you enjoy, make it a family affair, walk the dog, family and friends close by. At The OId cycle around the park, swim, play tennis, take the family Woolstore we can offer you a home away for a sail. Exercise regularly, your doctor can tell you what from home just a few blocks from the kind of activities will suit your age and physical condition. hospital. 6. Have Regular Check-ups Please quote Royal Hobart Hospital Regular check-ups enable your doctor to detect and treat when booking to receive our special conditions that can lead to heart attack and other forms of hospital stay rate. heart and circulatory disease. Heart Foundation 1 Macquarie Street, Hobart | 6235 5355 [email protected] National Heart Foundation of Australia www.oldwoolstore.com.au WELCOME TO OUR HOLISTIC CARE

A unique experience of choice, lifestyle and belonging for all people as they age. We offer support that suits your stage of life, whether you need help in the comfort of your own home, want to enjoy a maintenance-free lifestyle in one of our vibrant retirement communities, or require 24-hour care in one of our Aged Care Centres across Australia.

To enquire or book a tour, contact us on 1300 111 227 or visit our website at agedcare.salvos.org.au

Residential Aged Care | Retirement Living Community Care | Respite Care Independent Health Care Service

Offering a comprehensive range of home services Home Care Package & NDIS Provider Nursing Veteran Support Personal Care Home Help Phone us to discuss innovative solutions and options 4 Sunderland Street Moonah TAS 7009 (03) 6228 3899 [email protected] www. independenthealth.com.au

MARY OGILVY HOUSE What is special about Mary Ogilvy House? l Mary Ogilvy House delivers individual service and care, providing a high quality lifestyle in a homely environment. l Happiness, comfort and safety are of prime concern and Mary Ogilvy House’s, dedicated care team and ancillary staff are available at all times. l W e accommodate 80 residents including those in respite care. l Residents are encouraged and supported to maintain their independence at all times. l Home cooked meals – seasonal menu has resident input. l Person-centred care emphasising “Yes Culture”. l A fully equipped Physiotherapy and Fitness Centre operates with a registered physiotherapist and physiotherapy assistant five days a week. l Close to all services. l ALL ENQUIRIES WELCOME

CALL 03 6279 4200 [email protected] 51 Pirie Street, New Town Tasmania 7008

0592 Hobart Womens Specialist CLinics:1815 Honeywell Limited 11/03/16 2:57 PM Page 1

CLINIC • Obstetrics • Gynaecology • Gynaecologic Oncology

Dr Warren Kennedy www.hobartwomensspecialists.com.au Obstetrician & Gynaecologist Dr David Gartlan Hobart Women's Specialists Obstetrician & Gynaecologist Level 6, 18 Elizabeth Street Excellence in mental health in our community Dr Jacqueline Brown (In the bus mall opposite GPO in the CML building) Gynaecologic/Oncologist

Dr Michael Bunting Phone 6220 0600 Gynaecologic

“Audrey loves her time at Glenview respite care and Excellence in mental health in our community everyone is fantastic to work with.” Rosie - daughter and carer

Are you looking after a loved one? We offer overnight accommodation and support for one or more nights, to allow you to have a well-earned break while knowing your loved one is being cared for by our highly skilled staff.

To find out more, visit www.glenview.org.au P (03) 6277 8800 E [email protected] 2–10 Windsor Street, Glenorchy Tasmania 7010 ARGYLE STREET CAR PARK LOCATED OPPOSITE THE HOSPITAL

• Open 7am–10pm • The first 90 minutes of parking are fee • 1200 car spaces • Automatic pay stations for faster exit • Pedestrian crossing outside car park • $4 maximum charge Sundays and public holidays • FREE wheelchair loan serviceFEEL (seeAT carHOME park inquiries AT desk) hobartcity.com.au/longtermparkingQUEST CAROLINE SPRINGS

Quest Caroline Springs is located 15 minutes from Sunshine Hospital, offering well-appointed Your Home AwayStudios, OneFrom and Two Home Bedroom Apartments. - The 4893 Hobart Studio provides a stylish, open-plan space withRoyal Hobart 2018 Quest Apartmentkitchenette Hotels facilities, whilst Hobart our One and Two Bedroom Apartments offer spacious living areas with fully equipped kitchens, balcony and more. Enjoy the comforts of a home away from home experience while visiting your loved ones. ✔ On-site Manager ✔ Complimentary secure parking FEEL AT HOME AT ✔ Breakfast on-site With three unique properties in Hobart✔ Two all only bedroom a 10-minute apartments walk to the are Royal appointed Hobart Hospital, with Quest is here when you need it most. two bathrooms The properties have a range of accommodation styles, ranging from Hotel Rooms right through to ✔ Four-Bedroom Apartments. Quest Hobart Wheelchair offers special accessible rates to families rooms availableand friends visiting their loved ones in hospital. QUEST CAROLINE SPRINGSSpeak with our friendly staff today! Quest Savoy – 38 Elizabeth St HobartVisit www.questcarolinesprings.com.au 03 6220 2300 Quest Trinity House – 149 Brookeror call Ave (03) Hobart 8361 033888 6236 9656

Quest Waterfront – 3 Brooke St Hobart 03 6224 8630 APARTMENTS www.questapartments.com.au FEELQuest AT Caroline HOME Springs AT is located 15 minutes from Sunshine Hospital, offering well-appointed QUESTStudios, CAROLINE One and Two Bedroom SPRINGS Apartments. The Studio provides a stylish, open-plan space with Questkitchenette Caroline Springs facilities, is whilst located our 15One minutes and Two Bedroom Apartments offer spacious living areas from Sunshinewith fully equipped Hospital, kitchens, offering balcony well-appointed and more. Studios,Enjoy One the and comforts Two Bedroom of a home Apartments.away from home The Studioexperience provides whilea stylish, visiting open-plan your loved space ones. with kitchenette✔ On-site facilities, Manager whilst our One and Two Bedroom Apartments offer spacious living areas ✔ Complimentary secure parking with fully equipped kitchens, balcony and more. ✔ Enjoy the Breakfast comforts on-site of a home away from home experience✔ Two while bedroom visiting apartments your loved are appointedones. with ✔ On-sitetwo Manager bathrooms ✔ Wheelchair accessible rooms available ✔ Complimentary secure parking ✔ Breakfast on-site ✔ Two bedroom apartments are appointed with Visit www.questcarolinesprings.com.au twoor call bathrooms (03) 8361 3888 ✔ Wheelchair accessible rooms available

Visit www.questcarolinesprings.com.au or call (03) 8361 3888

Making Your Life Wonderful As a truly Tasmanian not-for-profit organisation, we know our local community and how we can deliver the best support to build and maintain your independence. This means you can spend more time getting out and about doing the things you enjoy.

Community Care TASMANIA is a multi-award winning specialist in home care provision across Tasmania and fully owned by its members. We exist to provide excellent individualised services that allow our clients to enjoy richness and a quality of life; age with dignity and respect; and live safely in their own home.

Our local team are experts in coordinating and delivering individual support and care services, including all your personal, social and community needs.

We can help with:

Home Care Packages If you receive a letter saying you are assigned a Home Care Package, you need to contact a service provider such as Community Care TASMANIA, who can help you plan a budget and make suggestions about the best services to suit your needs.

NDIS Our friendly and professional staff are experts in coordinating and delivering individualised support. We will support you, whatever your cultural background or identity. We will work in partnership with you. The care plans and services we put in place are guided by you.

Commonwealth Home Support Programme (CHSP) (Home Modifications) Our Home Modification Services can help you with a variety of tasks that can be difficult to manage on your own, especially when you just come out of hospital. Home modification can include installation of shower grab rails, ramps, hand rails or step modifications, installation and fitting of emergency alarms and more.

Dial An Angel We also offer Dial An Angel – a 'user pays' service. Regardless of whether you receive government support, you can call for assistance.

Give our friendly and caring team a call on 1300 722 400 to discuss your needs

1300 722 400 [email protected] www.cct.org.au EXPERT ADVICE IS JUST AROUND THE CORNER

OUR FRIENDLY STAFF WILL ASSIST IN SELECTING THE RIGHT MEDICINAL, HEALTH AND BEAUTY PRODUCTS FOR YOU.

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