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Patient Information Guide 2020/2021

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Patient Information Guide 2020/2021 Patient Information Guide 2020/2021 PLEASE LEAVE THIS GUIDE IN YOUR LOCKER FOR THE NEXT PATIENT TO READ For your own copy of this guide, please scan the code with your smartphone camera and a digital download will begin. Scan Me Did you know? On average, 169 patients are admitted to the RHH each day. Over the last year, on average: • Over 185,000 visits were made to specialist outpatient clinics. • More than 60,000 Tasmanians visited our Emergency Department. • More than 1.15 million meals were produced by our Food Services team. • An average of 5.4 new Tasmanians are born each day. • Our Communications Unit handled more than 62,000 enquiries each month via the main switchboard. • Pathology Services performed more than 1.6 million tests. • Our Department of Medical Imaging processed more than 109,080 procedures (eg x-rays). Contents Site Directory 2 Leaving the Ward/Unit 11 Welcome 4 Library Service 11 Coming to the RHH 5 Mail 11 Aboriginal Health Liaison Officer 6 Medications 12 Alcohol and Drugs 6 Meals and Dietary Requirements 12 ATM Facilities 6 Multicultural Health Services 12 Allergies 6 Newspapers 13 Chaplaincy Service 6 Non-Acute Inpatients 13 Supporting Children as Inpatients 7 Patient Medical Records 13 Compliments, Suggestions and Private Patient Classification – Medicare Complaints 7 Eligible 14 Community Care 8 Medicare Ineligible 14 Dentures 8 Rights and Responsibilities – Dining Room 8 What You Should Know as a Patient 14 Discharge Procedures 8 Parking 16 Donations, Gifts and Bequests 9 Postal Service 16 Emergency Procedures and Fire Alarms 9 Public Toilets 16 Enquiries 9 Smoking 17 Hearing Aids 9 Television Service 17 Informed Consent 10 Travel Assistance Scheme 17 Identification of Patients 10 Valuables 17 Identification of Staff 10 Visiting Hours 18 Interpreter Service 11 Volunteer Network 19 Internet Access 11 Wheelchairs 19 Interviews with the Doctor 11 Wills 19 Kiosk 11 Local Community Services for Your Information 24 Laundry 11 1 The site map is current as of June 2020. Please confirm locations with a staff member 2 A BLOCK 6 Transition to Home (K-6W), Adolescents LG Emergency Medical Unit (EMU) Ward (K-6W) G WP Holman Clinic Children’s Ward (K-6E), 1 Oncology and Haematology Clinics 7 Maternity (K-7W), Cancer Support Centre Pregnancy Assessment and Birthing (K-7E) 4 Day Procedure & Endoscopy Units 8 Neurosurgery (K-8W), 7 Medical Specialties Special Care Nursery (K-8E) 8 Day Chemotherapy Unit, Acute Nephrology 9 General and Vascular Surgery (K-9W) 9 Oncology Inpatients Unit Orthopaedic and Surgical Specialties (including Burns) (K-9E) C BLOCK 10 General & Respiratory Medicine (K-10W) G Baby Feeding Room Rapid Assessment Medical Unit (K-10E) 1 Aboriginal Health Liaison, Chapel Consumer Liaison Unit Telstra Building – 70 Collins Street, 2 Ambulatory Care Centre Hobart Cardiothoracic/Cardiology Clinic G Patient Travel Assistance Scheme (PTAS) 3 Neurology and Neurophysiology Clinics 5 Diabetes Centre, 4 Main Operating Theatre Reception Persistent Pain Service 5 Pharmacy T asmanian Adult Cystic Fibrosis Service (TACFS) D BLOCK Wellington Clinics – 42 Argyle Street, G Cafeteria Hobart 2 Cardiothoracic & Cardiology Inpatient Unit 1 Outpatient Pharmacy, 3 Neonatal & Paediatric Intensive Care Accounts/Cashier E BLOCK 2 Pathology South (diagnostic pathology 2 Clozapine Clinic services for outpatients, preadmission and F BLOCK general public) 8 Women’s Clinics G Grief Counsellor 9 & 10 Specialist Clinics (Adult), Preadmission Clinic, H BLOCK Pacemaker Clinic, Holter Monitoring, Hand LG Paediatric Outpatient Clinics Physiotherapy, Refugee Health Services, Jack Automatic Teller Machine (ATM) Jumper Allergy Program G Medical Imaging, Nuclear Medicine 11 Burns Clinic, Dental Clinics, Ear Nose 1 Intensive Care Unit & Throat Clinic, Oral and Maxillofacial, 2 Physiotherapy Audiology, Eye Clinic Access via air walk over Argyle Street to Wellington 12 Orthopaedic Clinic, Burns Clinic Clinics Repatriation Centre – 90 Davey Street, J BLOCK Hobart LG Emergency Department TasEquip G Kiosk Peacock Building 2 Acute Older Persons Unit (AOPU) LG Whittle Unit K BLOCK G Community Rehabilitation Unit (CRU) G Patient Admissions 1 Peacock 1 Transit Lounge 2 Peacock 2 – Acute Rehabilitation Unit Reception 3 Peacock 3 2 Mental Health Inpatients (K-2W, K-3W) Orthotic Prosthetic Services Tasmania Allied Therapy (K2-E) (OPTS) 3 Diving and Hyperbaric Medicine (K-3E) 94 Davey Street, Hobart 4 Operating Theatres 3 Welcome We acknowledge and respect Tasmanian Aboriginal people as the traditional owners and ongoing custodians of the land on which we work and live, and pay respect to Elders past, present and emerging. The Royal Hobart Hospital (RHH) is Tasmania’s largest hospital and the major referral centre. As the major centre of clinical teaching and research, it has a strong collaborative relationship with the University of Tasmania and other institutions. The RHH provides acute, sub-acute, mental health and aged care inpatient and ambulatory services to a population of approximately 250,000 people in the southern region. A comprehensive range of general and specialty medical, as well as surgical services are provided. These include many state-wide services such as cardiac surgery, neurosurgery, extensive burns treatment, hyperbaric medicine, neonatal & paediatric intensive care and high- risk obstetrics. The RHH provides a 24-hour, seven-day-a-week Emergency Department (ED), and critical care Intensive Care Unit (including cardiothoracic intensive care), and a High Dependency Unit. The RHH has been serving the community on its current site for 200 years and has undergone a number of redevelopments since its establishment, culminating with the opening of K block in 2020. K-block provides world-class facilities, which will benefit our community in years to come. 4 Coming to the RHH You may also want to bring a small amount of coins for telephone calls, and some The RHH is committed to providing the reading material. highest standard of care and service to our Under the agreement on funding of public patients. Your health is our priority. hospitals made between the Commonwealth This booklet provides important information and State Governments, you are required to to help and support you during your time at choose whether you wish to be a public or the hospital. private patient when admitted for care at the If your visit to the RHH requires an overnight RHH. stay, please bring: As a public patient, you will be treated by • All current medications including those doctors nominated by the RHH to provide purchased at a pharmacy, supermarket or your medical treatment, and you will not be health store; charged for medical or hospital services. You cannot choose to be treated by a particular • Any relevant x-rays, scans, reports and doctor and will not normally be provided referrals; with a bed in a single room. • Full details of your: Decisions regarding your treatment and o Health insurance cover health will be discussed with you so you may o Health insurance book or card consent to or refuse treatment. If you refuse o Medicare card treatment or participation in tests, you will be given details of the likely or potential o Pension/concession card outcome of your refusal. If you refuse, o DVA card (if eligible for repatriation you cannot hold others responsible for the treatment), and outcome. You may discharge yourself from o Safety Net card the RHH at any time. • Your dressing gown • Your pyjamas or nightgown • Your slippers • Soap • Your toothbrush and toothpaste • A brush or comb • Tissues; and • Shaving equipment (if required). 5 Aboriginal Health Liaison Alcohol and Recreational Officer Drugs Aboriginal Health Liaison Officer (AHLO) is Alcohol and recreational drugs are not available at RHH to provide emotional, social permitted in the RHH and must not be given and cultural support to Aboriginal and Torres to any patients. Strait Islander patients and their families to improve health care services and maintain ATM Facilities positive relationships within the Aboriginal community, Aboriginal Organisations, Commonwealth and ANZ ATM’s are a short other service providers and government walk from the RHH. departments. AHLO can provide face-to-face contact with Allergies patients, social and emotional support, Please inform medical and nursing staff of engagement and advocacy for patients and any allergies you may have to medications, their family, assisting with discharge planning food or any substance as soon as possible. If and accessing other services, assistance you have an allergy, alerts will be placed in with enquiries for patients and families, and your medical record. follow-up care with patients. The AHLO can also support patients Chaplaincy Service from Aboriginal and Torres Strait Islander Compassionately Caring for the emotional backgrounds by being a link between the and spiritual wellbeing of patients, visitors medical teams and the patient/families. They and staff of the Tasmanian Health Service. do so by providing education/information to the wider RHH staff to increase We provide compassionate emotional and understanding and respect of Aboriginal and spiritual support to you and your family and Torres Strait Islander people so as to ensure visitors. We are available 24 hours a day for a culturally appropriate experience whilst in your support. hospital. Ward chaplains are assigned to particular The AHLO service is confidential and available wards/units and visit patients where to both patients and their families. The AHLO appropriate, whilst representatives of a is available Monday to Friday, 8.30am to wide variety of faiths visit members of 5.00pm on (03) 6166 8264 or 0409 523 131. their tradition. Specific religious faith representatives and clergy of all faiths and denominations may be contacted through the chaplaincy service, which will arrange a visit at your request. 6 You can also talk to a chaplain over the Certain restrictions may be necessary so that phone or via telehealth videoconferencing. the nurse can effectively carry out the child’s prescribed treatment.
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